How Your Technology Consulting Firm Can Focus On Customer Service (Slides)

SPHomeRun.com

Courtesy of the

Small Business Computer Consulting Blog

http://blog.sphomerun.com Creative Commons Image Source: Flickr elisasizzle

How Your Technology

Consulting Firm

Can Focus On

Customer Service

http://blog.sphomerun.com/

SPHomeRun.com Sponsored by HowToStartAnITBusiness.com

A Technology

Consulting Firm

Won’t Survive if it

Doesn’t Keep its

Customers Happy

http://howtostartanitbusiness.com/


Consider Some

Tips from Richard

Branson, Founder

of the Virgin Group

of Companies



Help Set Customer

Expectations



Guide Customers

About what to

Expect from

Your Company



Try to Go Beyond

Meeting those

Expectations

and Beat them



High Levels of

Service Must be

Delivered

Consistently



Deliver on

Pricing and Service



Expectations

Should be

Exceeded Both on

Price and Service



Ask Employees to

Follow the

Golden Rule—



Treat Clients the

Way You Would

Want to be Treated


SPHomeRun.com

Always Ask for

Feedback from

Clients at the

End of a Job

Sponsored by HowToStartAnITBusiness.com


SPHomeRun.com

Use Positive

Reviews in Your

Marketing & Learn

from Constructive

Criticism



SPHomeRun.com

If Your Technology

Consulting Firm

has Done Well with

Customer Service



SPHomeRun.com

Share Your

Approaches

in the Comments

Section Below



SPHomeRun.com

Copyright © SP Home Run Inc. All worldwide rights reserved.

SP Home Run is a registered trademark of SP Home Run Inc.

Creative Commons Image Source: Flickr elisasizzle

Recommended Reading:

How to Start a Computer

Consulting Business 6 Proven Ways to

Build Your Initial Client Base

Download this Free Special Report Now at

HowToStartAnITBusiness.com


How Your Technology Consulting Firm Can Focus On Customer Service (Slides)

Business

Transcript of How Your Technology Consulting Firm Can Focus On Customer Service (Slides)