How Your Insights are Affecting Change in 2017
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SEAN CRAMER- HEAD OF VOICE OF THE CUSTOMER - ATLASSIAN - @COSMOCRAMER We’re Listening How Your Insights are Affecting Change in 2017
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Transcript of How Your Insights are Affecting Change in 2017
SEAN CRAMER- HEAD OF VOICE OF THE CUSTOMER - ATLASSIAN - @COSMOCRAMER
We’re ListeningHow Your Insights are Affecting Change in 2017
Our success is youCustomers are our lifeblood. Without happy customers, we’re doomed. So considering the customer perspective - collectively, not just a handful - comes first.
NPS Question
In-product feedback
Overview of what they think
FeedbackFree text allows for specific feedback
700,000Comments from our customer
F=FunctionalityU=UsabilityR=Reliability OutagesReboots
Performance Bugs
Support Tickets
Training Product Experience
Usage Site Experience
New product featuresImprovements on current features
What is RUF
R U F
What are our customers saying?
Creating Content Ease to Use Finding Content
5.8%
17.1%
9.8%
Feedback
Editor ImprovementsViewing, Creating,
and navigating is fast. Period
Intuitively navigate, create, and resume
work
Focus for FY17
Complexity MobilityGiving the best
experience no matter what platform you’re
on
Preformance Ease to Use Mobility
4.1%
15.2%
5.3%
Feedback
MobileExperiencePerformanceImprove the speed of
our pagesEnsure key usage
scenarios are simpler and easier to learn
Building a kick ass mobile app experience
Focus for FY17
Notifications Connectivity Stability
6.7%
91%
13.2%
Feedback
Reliability ConnectivityNotificationsReceive every ping regardless of where
you are and what you’re on
You’re connected and it works, period.
Making sure HipChat works as naturally as
water flows
Focus for FY17
Ease of Use Code Review Search
3%
13%
17.2%
Feedback
SpeedTrackSearchSearch your source code in Bitbucket
Track all your large files with Git LFS
Improved performance and
reliability
Focus for FY17
Feature Requests Ease of Use Performance
6.3%
9.5%
15.5%
Feedback
FeaturesCustomizationEase of useUse JIRA Service Desk to do work
easily
Give your teams more control to tailor JIRA Service Desk to your
needs
Amazing new features. Many
discussed here at Summit
Focus for FY17
Thank you!
SEAN CRAMER- HEAD OF VOICE OF THE CUSTOMER - ATLASSIAN - @COSMOCRAMER
