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Transcript of How Workspace Intelligence Increases Productivity with Your Favourite Apps · PDF file TOO...

  • © 2019 Citrix | Confidential

    Future of Work Tour – October 2019

    David Cottingham (@DavidCottingham)

    How Workspace Intelligence Increases Productivity with Your Favourite Apps

  • 2 © 2019 Citrix

    Tweet about this session!

    I am @DavidCottingham

  • 3 © 2019 Citrix

    39% 43% 56%

    144 373 524

    15% 20% 25%

  • 4 © 2019 Citrix

    We Have a Productivity Problem

  • 5 © 2019 Citrix

    Personal Computing

    1990-2000

    2.3%

    The Internet

    2000-2007

    2.7%

    Back Office Digitization

    1979-1990

    1.7%

    Mobile

    2007-2013

    1.7%

    App Sprawl

    1.2% Over last 2 years

    A n

    n u

    al iz

    ed L

    ab o

    r P

    ro d

    u ct

    iv it

    y G

    ro w

    th A

    n n

    u al

    iz ed

    L ab

    o r

    P ro

    d u

    ct iv

    it y

    G ro

    w th

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    Clearly we just need to add some more technology

    to fix that…

  • 7 © 2019 Citrix© 2019 Citrix | Synergy 2019

    Applications Are Not Driving Productivity Or Happiness

    TOO MANY APPS

    TOO MUCH COMPLEXITY

    TOO MANY INTERRUPTIONS !

    TOO MUCH SEARCHING

    TOO LITTLE USAGE

    TOO LITTLE FOCUS

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    Boomers Gen Xers MillennialsSilent / Greatest Post-Millennials

    1994 1997 2000 2005 2008 2010 2015 2017

    66

    54

    54

    53

    56

    53

    41

    9

    3

    U .S

    . l ab

    o r

    fo rc

    e (

    m ill

    io n

    s in

    /l o

    o ki

    n g

    fo r

    w o

    rk )

    0

    10

    20

    30

    40

    50

    60

    70

    Source: Pew Research Center analysis of monthly 1994-2017 Current Population Survey (IPUMS).

  • 9 © 2019 Citrix

    (No, the problem isn’t all the fault of the Millennials ☺)

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    33% of employees

    are actively

    engaged

    51% of employees

    not engaged

    16% of employees

    actively

    disengaged

    Source: Gallup State of the Workplace 2017

  • 11 © 2019 Citrix

    Evolution of Citrix Workspace

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  • 13 © 2019 Citrix

  • 14 © 2019 Citrix

  • 15 © 2019 Citrix

    Traditional security perimeter

    Users IT & Networking

    Legacy/Custom Apps

    Complex Technology Built

    Years Ago

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  • 17 © 2019 Citrix

  • 18 © 2019 Citrix

    There’s a

    mismatch:

    enterprise apps

    vs

    consumer apps

  • 19 © 2019 Citrix

  • 20 © 2019 Citrix

    Integrated Feed Notifications

    Clear Actions

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    AI &

    automation

    are touching

    everything…

  • 22 © 2019 Citrix

    At Home At Work

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  • 24 © 2019 Citrix

    Redefine Employee Experience with Citrix Workspace

    Challenges

    TOO MANY APPS

    TOO COMPLEX

    ! TOO MUCH BUSY WORK

    Outcomes

    IMPROVED ENGAGEMENT

    INCREASED PRODUCTIVITY

    HIGHER EMPLOYEE LIFETIME VALUE

    ORGANIZE

    Integrated apps, content, devices and communication channels

    Personalized, contextual content, insight and actions

    Learned behaviors. Batched or automated repetitive tasks. Simplified

    Q&A inquiries

    GUIDE

    AUTOMATE

    Solution

  • 25 © 2019 Citrix

  • 26 © 2019 Citrix

    The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

  • 27 © 2019 Citrix

    What’s a Microapp?

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    microapp (n) –

    a presentation of a single use case from a business application, allowing users to interact with content and complete simple workflows without needing to switch context or launch the full application

  • 29 © 2019 Citrix

    Actionable Notification

    Notification Action

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    Page (multiple possible)

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    Don’t re-implement the monolith

    You don’t need to create microapps to replace every function of the application. Just the really useful ones

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    Microapps in Citrix Workspace

    Workflows To Save You Time

  • 34 © 2019 Citrix | Confidential

    OUT-OF-THE-BOX MICROAPPS FOR MOST WIDELY USED APPS AND MOST COMMON TASKS

    The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

  • 35 © 2019 Citrix | Confidential

    GA Integrations and Use Cases

    Availability - GA • Account Approvals • Contact Approvals • Contract Activations • Contract Approvals • Contract Expiration Reminders • Convert Lead • Create Account • Create Case • Create Contact • Create Contract • Create Event • Create Lead • Create Opportunity • Create Task • Event Reminders • Notification for Contract Updates

    • Notification for Lead Assigned to User • Notification for New Account Assigned • Notification for New Case • Notification for New Opportunity • Notification for Task Reminder • Search Accounts • Search Accounts For Approval • Search Cases • Search Contacts • Search Contacts for Approval • Search Contracts • Search Contracts for Approval • Search Events • Search Leads • Search Opportunities • Search Tasks

    The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

  • 36 © 2019 Citrix | Confidential

    GA Integrations and Use Cases

    Availability - GA • Change Request Comment • Change Request Update • Incident Comment • Incident Update • Notification for Change Request Assignments • Notification for Change Request Updates • Notification for Incident Assignments • Notification for Incident Updated • Notification for New Task Assignments • Notification for Problem Assignments • Notification for Problem Updates • Problem Comment • Problem Update • Request Approvals

    • Search Change Requests • Search Incidents • Search Problems • Search Requests • Search Tasks • Search Touchpoints • Submit Catalog Request • Submit Change Request • Submit Delegate • Submit Incident • Submit Problem

    The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

  • 37 © 2019 Citrix | Confidential

    GA Integrations and Use Cases

    Availability - GA • Approve Expense Report • Change Job Request Approvals • Create Expense • Create Expense Report • Create PTO Request • Notification for Employee Review Approvals • Notification for Expense Report Updates • Notification for Feedback Request • Notification for Milestone Approvals • Notification for Milestone Status Change • Notification for New Employee Review Started • Notification for New Expense Report • Notification for PTO Request Updated • Notification of Feedback Status Change

    • PTO Request Approvals • Search Change Job Requests • Search Expense Reports • Search Expenses • Search PTO Requests • Search Purchase Orders • Search Reviews • Submit Expense Report • View PTO Balance

    The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational p