How to Turn End-of-Month into Just Another Day
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Transcript of How to Turn End-of-Month into Just Another Day
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How to Turn End-of-Month
into Just Another Day
Eliminating Month-End Anxietywith Automation
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Application Monitoring from Every Angle 2
Chuck LosinskiDirector of Automation Technology
HelpSystems
How to Turn End-of-Monthinto Just Another Day
Broadcasting live from Fleet, England and Eden Prairie, Minnesota USA
Kevin SquiresSenior Technical Consultant
HelpSystems
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Application Monitoring from Every Angle 3
With ~300 employees and 15 offices worldwide
Global Perspective
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Application Monitoring from Every Angle 4
• What Causes Us Anxiety?• Interview with Charles Bertsch,
Heartland Financial• Workflow Automation• Exception Handling
Agenda
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Application Monitoring from Every Angle 5
What Causes Month-End Anxiety?
• Service-level agreements (SLAs)• Manual processing mistakes• Nighttime unsupervised processing• Programmers on-call• Timing IBM i tasks with Windows servers• Audits• Costs associated with all of the above!
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Application Monitoring from Every Angle 6
• What Causes Us Anxiety?• Interview with Charles Bertsch,
Heartland Financial• Workflow Automation• Exception Handling
Agenda
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Banking on IBM i 7
Charles Bertsch VP, Computer Operations Manager
Dubuque, Iowa USA
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Banking on IBM i 8
• Headquartered in Dubuque, Iowa• Over $6 billion in total assets• 9 Community Banks with over 80 branch
locations in 10 states
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Banking on IBM i 9
Power7 Server:• iOS 7.1• 4 partitions• Replicate to another facility using iTera• EMC Data Domain VTL• Soon to upgrade to Power8!
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Banking on IBM i 10
Core Software• Fiserv Signature Core Banking Application
HelpSystems• Robot CONSOLE – Message and resource
automation• Robot SCHEDULE – Job automation• Robot SCHEDULE Enterprise – Windows integration• Robot ALERT – Event escalation• Robot SPACE – Disk space management• DeliverNow from RJS
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Banking on IBM i 11
Challenges• Manual operations• Temperamental Windows schedulers• Coordinating schedules• Tight processing window• Growing• Audits
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Banking on IBM i 12
Workload Automation and Monitoring Challenges• Repetitive processing needs to be automated• Temperamental Windows Schedulers• Coordinating IBM i with Windows tasks• The business and I.T. operations are growing• Adjusting schedules for bank holidays• Audit requirements for I.T. operations• Identifying processing errors• Monitor mission critical systems 24x7• Audit critical backups
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Banking on IBM i 13
• What Causes Us Anxiety?• Interview with Charles Bertsch,
Heartland Financial• Workflow Automation• Exception Handling
Agenda
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Banking on IBM i 14
Batch
Robot REPLAY
Robot SCHEDULE Enterprise
Robot SCHEDULE
EnterpriseOne + SAP Interfaces
Interactive
…and FTP
Job Schedule Automation and Integration
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Banking on IBM i 15
Workflow Automation in Mobile
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Banking on IBM i 16
Operations Dashboard
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Banking on IBM i 17
Schedule Activity
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Banking on IBM i 18
Live Demo
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Banking on IBM i 19
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Banking on IBM i 20
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Banking on IBM i 21
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Banking on IBM i 22
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Banking on IBM i 23
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Banking on IBM i 24
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Banking on IBM i 25
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Banking on IBM i 26
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Banking on IBM i 27
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Banking on IBM i 28
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Banking on IBM i 29
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Banking on IBM i 30
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Banking on IBM i 31
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Banking on IBM i 32
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Banking on IBM i 33
Live Demo
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Banking on IBM i 34
Exception Handling with Robot
Resources:Devices,subsystems,jobs, job queues,CPU, HTTP,MQSeries
Logs:QAUDJRNFTPQHST
MessageQueues:QSYSOPR…
Robot CONSOLE Robot ALERTTwo-Way
SMTP/POP3, SNMP, SMS
Automate or Escalate
Message Center
Application Logs:WebSphereSAPDominoJava
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Banking on IBM i 35
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Banking on IBM i 36
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Banking on IBM i 37
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Banking on IBM i 38
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Banking on IBM i 39
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Banking on IBM i 40
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Banking on IBM i 41
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Application Monitoring from Every Angle 42
Exception Handling with Robot
Resources:Devices,subsystems,jobs, job queues,CPU, HTTP,MQSeries
Logs:QAUDJRNFTPQHST
MessageQueues:QSYSOPR…
Robot CONSOLE Robot ALERTTwo-Way
SMTP/POP3, SNMP, SMS
Automate or Escalate
Message Center
Application Logs:WebSphereSAPDominoJava
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Enterprise Job Scheduling 43
PRESENTATION RECAP:
Questions?
• What Causes Us Anxiety?• Interview with Charles Bertsch, Heartland
Financial• Workflow Automation• Exception Handling
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Website: www.helpsystems.com
Telephone: 800-328-1000 sales +1 952-933-0609 support
Presenters: [email protected] [email protected]
Contact Information
Chuck LosinskiDirector of Automation
Technology
Thanks for joining us!
Kevin SquiresSenior
Technical Consultant