How to Take Control of your Employee 360 Process
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Transcript of How to Take Control of your Employee 360 Process
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Qualtrics Webinar How to Take Control of Your 360 Process 13 November 2013
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Mike Maughan Product Marke-ng
Jordan Plater Product Specialist
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Webinar Agenda
• Introduc+on to Qualtrics • The Control Pendulum
• Customer Case Studies
• Qualtrics 360 Demo
• Ques+ons and Answers
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Who is Qualtrics? The Global Leader in Enterprise Survey Technology
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Leader in Enterprise Customers
Leader in Growth and Innovation
Leader in Colleges and Universities
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Qualtrics Enterprise Survey Platform
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Consumer-driven World
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Employees: An Organization’s Most Important Asset
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The Control Pendulum
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Used to be: Organiza+ons controlled the en+re process in house
Recently: To save +me, organiza+ons outsourced 360s to consultants or external vendors
Today: Organiza+ons want the flexibility to control their own 360 process while s+ll saving +me and money
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Leading Enterprises and Institutions Choose Qualtrics Employee Insights
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Challenges • Using a paper-based solution was cumbersome and inefficient • Needed customized review forms for specific job functions • Difficult getting managers to complete reviews on time
Solution Crate and Barrel uses Qualtrics 360 to:
• Conduct reviews online and streamline the review process giving managers rating scales • Create customized review forms to match specific functional areas within departments • Integrate Lominger competencies to provide consistent performance ratings • Allow HR team to track online progress in real-time
Results • 97% on-time completion rate • Up to 75% reduction in assessment time for managers • Sophisticated reporting helped managers distill a story from the data, creating more engaging
and relevant discussions between managers and associates
Client Success: Crate and Barrel
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Challenges • Existing solutions for multi-rater review were expensive and inflexible • Administration of multi-rater assessments was cumbersome and time-consuming
Solution Philip Morris uses Qualtrics 360 to:
• Create FeedbackME, and internal multi-rater survey platform to improve managerial effectiveness and promote a culture of feedback
• Measure their own internally developed competencies • Empower HR to customize and run multi-rater surveys without the need for technical help
or additional fees from third-party administrators • Auto-generate reports for employees and high-level summary reports for managers
Results • Implemented and rolled out global multi-rater feedback solution in 4 months, in 16
languages, including training and support materials • 75% reduction in evaluation time • 90% reduced in assessment costs compared to custom solutions • Expanded multi-rater assessments to approximately 10,000 managers, not just high-level
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Client Success: Philip Morris International
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Challenges • Existing assessment solution was difficult to use and lacked flexibility • Customizing forms and reports required large additional costs • Had to rely on vendor to run reports which took an extended period of time
Solution The Kellogg company uses Qualtrics 360 to:
• Easily customize forms and reports with little need for training • Integrate in-house competencies • Create customized, professional-looking reports that match the look and feel of Kellogg’s brand • Automatically include recommendations in reports based on ratings, helping managers and employees
create development plans
Results • 95% reduction in 360-review administration time • Eliminated third-party customization costs • Can create customized reports in hours rather than weeks • Extended 360-degree employee feedback to entire global workforce of 30,000
Client Success: Kellogg’s
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Qualtrics 360 Employee Development Made Simple
With Qualtrics 360, you can: 1. Save +me with our intui+ve, point-‐and-‐click interface 2. Configure your 360s with our flexible form development 3. Access real-‐+me, customizable reports 4. Automate management of the 360 process
5. Integrate with your exis+ng HRIS through our open API
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Qualtrics 360 Demo
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Why Customers Use Qualtrics
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Most Powerful Platform
Enterprise-wide Scalability
Best-in-Class Security
Easiest to Use Products
Award-Winning Customer Support
The Global Standard in Enterprise Survey Technology
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Top 5 Ways to Use Qualtrics to Gather Employee Insights
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1. Employee Engagement Surveys
2. 360-degree Employee Feedback
3. Employee Satisfaction
4. Employee Feedback
5. Exit Interviews
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Questions?
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Thank you for attending! To learn more or for questions contact: Mike Maughan - [email protected] OR Visit www.qualtrics.com/360