How to support your innovation with SAP Active Embedded Services.

SAP ActiveEmbedded

Thierry Siraut

September 2013

How to support Innovation?

2 © 2012 SAP AG. All rights reserved.

Today’s business success is about

innovation, speed, and dependability…

The only competitive advantage becomes speed.

Organizations need to keep embracing innovation and new technology models.

At the end of the day, it‘s about

getting from point A to point B quicker than everyone else.

-- Rollin Ford, CIO Wal-Mart

“ „


Growth

Reduction

Stagnation

Today’s businesses are

requesting from their IT

organizations more innovation,

deployed in less time, without

disruption…


The road to growth challenges IT

organizations with clear priorities

Make business successful

Maximize investment

Accelerate innovation

Value realization

No disruption


Roadmap for innovation & growth Benefit from an unrivaled perspective on innovation

More innovation

Evolutionary innovation: Incremental

innovation of including functional

enhancements, new user experiences,

better TCO management.

Breakthrough innovation: New

business practices, processes, and

technologies to move the needle fast

and smoothly.

Less disruption

Delivery without disruption:

Deployment of new technical

and business capabilities

without big upgrade hurdles

and business disruption.

Evolution

Breakthrough

Longer perspective

Long-term perspective: Optimized

return on existing investments and a

clear perspective for strategic

investments in enterprise software.

2015 December

2020


What do you need to accelerate innovation

without disruption?


Make the right

decisions for your

business…

… based on the

right facts…

… supported by

incomparable

expertise…

With SAP you have a support partner who can help…


… to remove barriers to

innovation…

…and accelerate the

growth of your business

without disruption.

1

2 3

With SAP you have a support partner who can help…


With an enhanced SAP Support partnership you can...

Implement Better Operate Better Innovate Better

…by focusing on mitigating

risk, verifying integration of

your software, while ensuring

business continuity.

…to focus on continuous

innovation – providing

expertise in release

management, test plan

automation, and technology

implementation such as

through SAP Rapid

Prototyping.

…by helping you in your day-

to-day operations providing

quality of data and

automation, ensuring system

availability and performance,

while providing continuous

improvements and lowering

total cost of operations.


100% committed to customer success.

SAP ActiveEmbedded

Embedded support SAP Rapid

Prototyping

Engineering

services


The SAP ActiveEmbedded Advantage Embedded support

Engineering Architect (one per engagement)

Technical

Quality Managers

(as needed)

■ Develops and explains the roadmap of the engagement

■ Assists with development solution transition roadmaps

■ Drives value realization plan and engagement quality

■ Aligns at the executive level

■ Measures value realization (balanced scorecard

approach)

■ Integrates with your teams (Customer Center of

Expertise (Customer COE), PMO, etc.)

■ Provides guidance on continuous improvement and

innovation opportunities

■ Accelerates knowledge transfer

■ Implements, drives, and manages the engineering

services delivery

■ Drives the day-to-day follow-ups and resolution of

top issues


The SAP ActiveEmbedded Advantage Engineering services

Accelerate business innovation

SAP ActiveEmbedded engineering service

standards ensure your solution performs

optimally in a maintainable and scalable

environment while ensuring business

continuity.

It may seem counterintuitive, but

the more standardized your

systems and processes are, the

more flexible you can be.

Charlie Feld, Blind Sport

“ „

+ Data quality

+ Automation of operations

+ Availability and performance

+ Continuous improvement

+ Landscape simplification

+ Data consolidation

= Lowest cost of ownership


The SAP ActiveEmbedded Advantage SAP Rapid Prototyping

Make your test drive through SAP Rapid Prototyping

and leave your competitors behind…

SAP Rapid Prototyping in a nutshell:

■ Prototype solutions based on game changing technology

(e.g. SAP HANA) in a non-disruptive and safe way

■ Scoping based on your specific scenario and requirements

■ Knowledge transfer roadmap on supportability of game

changing technology

■ Quick ROI based on proven value

■ Requires that customers have a 90 day SAP Rapid

Prototyping license.

SAP Rapid Prototyping

delivered by SAP Active

Global Support proves

the value that SAP

game changing

technology and

solutions can bring to

your company within 90

days.


Embedded Support in Action SAP embeds Active Global Support teams into your Customer CoE

Engineering Architect &

Technical Quality Manager

Proactive approach for risk mitigation

Deep knowledge of customer business processes, expert product & industry experience

Use of the unique collaborative platform, SAP Solution Manager for interaction

between customer, SAP embedded support teams, and SAP global back office


Benefit from an Unlimited Expertise With an enhanced support partnership: SAP ActiveEmbedded

The SAP support organization is the only team being in

touch with our customers continuously, starting during the

implementation, continuing with operation and helping to

innovate. There is no challenge we have not seen!

5,900+ Support engineers

176,000+ Customers

Engineering

Architect

Technical Quality

Managers

Engineering Services

SAP Rapid Prototyping

Customer COE


SAP ActiveEmbedded

Accelerates non-disruptive

innovation.

Accelerates success with

respect to supportability,

scalability, optimum

performance and throughput,

data consistency,

upgradeability, change

management.

Accelerates knowledge

transfer and skills.

Embedded

support

SAP Rapid

Prototyping

Engineering

services

100% committed to customer success.

Coming together is a beginning.

Keeping together is progress.

Working together is success. Henry Ford


Lifetime Support by SAP 100% committed to customer success.

Level

of

en

gag

em

en

t

New

tech

no

log

ies

New

tech

no

log

ies &

Co

-in

no

vati

on

SAP ActiveEmbedded Enhanced support partnership for optimization of solutions

and accelerating adoption of game changing technology

SAP MaxAttention Strategic support partnership for continuous

business innovation and co-innovation

SAP Enterprise Support The foundation to implement,

operate & innovate better

Implement

Better

Operate

Better

Innovate

Better

Thank You!

How to support your innovation with SAP Active Embedded Services.

Technology

Transcript of How to support your innovation with SAP Active Embedded Services.