How to spell Q.U.A.L.I.T.Y.
-
Upload
henk-jan-scholman -
Category
Business
-
view
60 -
download
0
Transcript of How to spell Q.U.A.L.I.T.Y.
![Page 1: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/1.jpg)
How to spell … QUA-LI-TY
… a Babylonian challenge?Henk-Jan Scholman
![Page 2: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/2.jpg)
So how do you spell it ?
Q.U.A.L.I.T.YK.WA.L.I.T.E.I.T (Dutch)Q.U.A.L.I.T.Ä.T (German)Q.U.A.L.I.T.É (French)Q.U.A.L.I.T.À (Spanish)C.A.L.I.D.A.D (Italian)K.V.A.L.I.T.E.T (Swedish)गुणवत्ता (Hindi)
![Page 3: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/3.jpg)
German quality: top engineering
![Page 4: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/4.jpg)
Swiss quality: high precision
![Page 5: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/5.jpg)
Swedish quality: sensible
![Page 6: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/6.jpg)
Italian quality: stunning design
![Page 7: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/7.jpg)
Japanese quality: strive for perfection
![Page 8: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/8.jpg)
Chinese quality: quantityquantity
![Page 9: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/9.jpg)
American quality: big is better!
![Page 10: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/10.jpg)
Dutch quality: economical
![Page 11: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/11.jpg)
… all different qualities. Why?
Is it a cultural thing?Is it dependent on circumstances?Is it a personal perception?
![Page 12: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/12.jpg)
Example: best windmill ever built!!Is it a cultural thing?
![Page 13: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/13.jpg)
Example: best windmill ever built!!
William Kamkwamba ‘The Boy Who Harnessed the Wind’
![Page 14: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/14.jpg)
Example: best windmill ever built!!Is it dependent on circumstances?
African circuit breaker
![Page 15: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/15.jpg)
Example: best windmill ever built!!
Is it a personal perception?William Kamkwamba’s windmill provided power:
• for a lightbulb, so he could study in the evening• for a pump to provide water from a well
“A windmill meant more than just power,…
…it was freedom!”
![Page 16: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/16.jpg)
Best Windmill ever built!
… who wants one ???
![Page 17: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/17.jpg)
So… what is QUALITY?
Is it a subjective perception?Is it a physical phenomenon?Can you measure it?
… well… you can calculate it!!
![Page 18: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/18.jpg)
Do the quality math..
Q = R - X
Q: QualityR: ReceivedX: Xpected
![Page 19: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/19.jpg)
Do the quality math..
If R < XWe are disappointed:
poor quality
Q = R - X
![Page 20: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/20.jpg)
Do the quality math..
If R == XWe are satisfied:
satisfactory quality
Q = R - X
![Page 21: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/21.jpg)
Do the quality math..
If R > XWe are thrilled:
quality outstanding!
Q = R - X
![Page 22: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/22.jpg)
Example: BMW vs. Ducati
![Page 23: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/23.jpg)
Example: BMW vs. Ducati
Received:
• paint flaking• nuts and bolts rust• leaking oil and petrol• excellent road holding
Received:
• paint flaking• nuts and bolts rust• dash not waterproof• good road holding
![Page 24: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/24.jpg)
Example: BMW vs. Ducati
Quality:
• disappointing !!
Quality:
• satisfactory !!
HOW COME!!!???HOW COME!!!???
![Page 25: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/25.jpg)
Example: BMW vs. Ducati
Expected:
• high build quality• very reliable• good road holding• expensive A-brand
Expected:
• moderate build quality• moderate reliable• excellent road holding• expensive A-brand
![Page 26: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/26.jpg)
Example: BMW vs. Ducati
Quality:
• disappointing !!
Quality:
• satisfactory !!
One had to go…One had to go…
![Page 27: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/27.jpg)
Example: BMW vs. Ducati
BEST BIKE EVER!!!
![Page 28: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/28.jpg)
Now we know what quality is about…
Do we care about it?
Why would you?
![Page 29: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/29.jpg)
Why do we care about quality?
“Do your job well and the customer will come back for more”
Jan Hollander
It is about customer satisfaction!
![Page 30: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/30.jpg)
What is customer satisfaction?
Q = R ≥ X
Q: QualityR: ReceivedX: Xpected
![Page 31: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/31.jpg)
Easy to achieve customer satisfaction
Q = R ≥ X•Raise R•Lower X•Find other customer…
![Page 32: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/32.jpg)
Be reliable!!
Make sure that:there’s no misunderstanding on what is
going to be deliveredyou can meet that expectation!
Easy to achieve customer satisfaction
![Page 33: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/33.jpg)
What Quality looks like
Sometimes it’s easy to see
![Page 34: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/34.jpg)
Quality on the shopfloor
It’s something you’re proud ofIt looks good
![Page 35: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/35.jpg)
Quality on the shopfloor
Using the proper tools: “the right tool means half the job is done”
Education: “sharpen your braintool”
![Page 36: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/36.jpg)
What Quality looks like
But sometimes it’s not that obvious
![Page 37: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/37.jpg)
Another label at the doorpost?!
![Page 38: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/38.jpg)
Why would you want it?
What will it add to other quality labels?
•The CSIA quality criteria are specific for our kind of business•These criteria are objective, not a personal interpretation•Goes beyond your technical skills
You say you’re good… …but how good are
you?
![Page 39: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/39.jpg)
What is certification about?
Certification audit covers:Personnel & OrganizationCommerceFinanceProject managementDesign, built and maintenanceQuality control
![Page 40: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/40.jpg)
Summary Company Benchmark Pass
ScoreLevel 3
Level 2
Level 1 Req't
1 GENERAL MANAGEMENT 38 22 25 31
2 HUMAN RESOURCES MANAGEMENT 54 31 39 44
3MARKETING, BUSINESS DEVELOPMENT and SALES MANAGEMENT 43 26 33 40
4 FINANCIAL MANAGEMENT 43 24 32 35 28
5 PROJECT MANAGEMENT 58 44 49 54 43
6 SYSTEM DEVELOPMENT LIFECYCLE 23 17 18 19 15
7 SUPPORTING ACTIVITIES 31 21 27 31 25
8 QUALITY ASSURANCE MANAGEMENT 24 16 18 23
300 201 241 277 235
Benchmark levelsDepends on size of SI
minimum requirementThe CSIA Report
![Page 41: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/41.jpg)
Our organizational strengths and weaknesses
Based on the report you can improve your organization step by step
In our case: focus on risc management and handover to technical service and maintenance
What we learned?
![Page 42: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/42.jpg)
Why you would want it?
You said you were good… …and now we know!
What’s next?
![Page 43: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/43.jpg)
Just imagine ….… you have this production line up and running…
How to benefit? Ask your customers...
![Page 44: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/44.jpg)
…but it’s life hangs by a thread …
… that one network connection that’s a bit loose… that one technical specialist who’s on a holiday… that spare part that’s no longer available… that supplier that went out of business… that PLC program that should have had a back-up version… that 24/7 service that can’t be reached
… just how solid is your system integrator?
![Page 45: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/45.jpg)
Just imagine ….… you’ve got a major project to take on…
How to benefit? Ask your customers...
![Page 46: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/46.jpg)
… and it stands or falls with … … a clear risc analysis… accurate cost monitoring… the available knowledge… the availability of specialists… people that think along with you… proper documentation
… just how solid is your system integrator?
![Page 47: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/47.jpg)
Is your system integrator …… financially healthy?… well organised?… technical skillful?… reliable in every way?… a partner in production automation?… a company with vision?
… CSIA certified?
How to benefit? Ask your customers...
![Page 48: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/48.jpg)
Your customer ‘s benefits…
He can buy quality labeled cabling anywhereHe can buy quality labeled components anywhere
… but where to buy a quality solution???
![Page 49: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/49.jpg)
Your customer ‘s benefits…
He can buy quality labeled cabling anywhereHe can buy quality labeled components anywhere
… but where to buy a quality solution???
![Page 50: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/50.jpg)
A worldwide quality label
![Page 51: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/51.jpg)
A worldwide quality label
…going abroad can be tricky …
…so why take any risc?
Find a partner that knows…
…how to spell QUA-LI-TY !!
![Page 52: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/52.jpg)
So how do you spell QUA-LI-TY ?
Q.U.A.L.I.T.YQ.U.A.L.I.T.Ä.T (German)Q.U.A.L.I.T.É (French)Q.U.A.L.I.T.À (Spanish)C.A.L.I.D.A.D (Italian)K.WA.L.I.T.E.I.T (Dutch)K.V.A.L.I.T.E.T (Swedish)गुणवत्ता (Hindi)ALL WRONG!!
![Page 53: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/53.jpg)
Again… how do you spell QUALITY?
![Page 54: How to spell Q.U.A.L.I.T.Y.](https://reader034.fdocuments.in/reader034/viewer/2022042619/5871f9ca1a28ab5c348b7411/html5/thumbnails/54.jpg)
Thank you for your attention
Henk-Jan Scholman