1st May, 2014Starts at 10AM AEST

How To Process Online Credit Card Payments

Kim BeresfordCustomer Success Manager, Rezdykim@rezdy.com

MEET YOUR PRESENTER

MEET YOUR MODERATOR

Christabelle TaniMarketing Manager, Rezdychrista@rezdy.com

Type your comments and questions into this box.We will address it at the end of the webinar.

On Twitter use the hashtag #rezdyacademy

JOINING IN TODAY

Start accepting credit cards for your online booking payments

● Yes● No

POLL:

Do you currently process credit card payments online?

AGENDACredit card payment processing is essential

2

3

Choose how you will process credit cards

Accept credit card payments with your booking system

1

YOU MIGHT BE THINKING...

But I don’t need to have a credit card processing system… I’ll just accept

payments the old school way!

1 - CREDIT CARD PAYMENT PROCESSING IS ESSENTIAL

“62% of credit card users surveyed used their cards to buy travel… those age 50 and up were more likely than those age 18-49 to use their credit

card for travel (68% vs 55%)”

Source: AARP Bulletin Survey on Budgeting and Credit Card Use

AUSTRALIA

1 - CREDIT CARD PAYMENT PROCESSING IS ESSENTIAL

IN JULY 2013…

→ Aussies spent on average $22.97 billion each month with credit cards and cards

→ The average monthly credit card and cash balance was $44.19 billion

→ The monthly average for total cash advances was $886 million… this is to keep up with increased costs and spending

USA

1 - CREDIT CARD PAYMENT PROCESSING IS ESSENTIAL

→ 67% of all non-cash payments are being paid through credit cards

→ The total number of credit card transactions in the United States in 2012 was $26.2 billion

→ 46% of debit card holders and 40% of credit card holders said they used their cards most often when online shopping

CREDIT CARD PROCESSING OPTIONS

Automatic processing with a merchant account→ Step 1: Create a merchant account→ Step 2: Select a payment gateway

Deferred payment processing→ Step 1: Get a POS system→ Step 2: Use Rezdy Vault

1

2

2 - CHOOSE HOW YOU WILL PROCESS CREDIT CARDS

MERCHANT ACCOUNT OPTIONS

1 Banks→ Highly regulated→ Risk averse for small businesses

2 Credit card companies→ Set up merchant account/ask you to use a third party→ Some require you to maintain an account in their bank

2 - CHOOSE HOW YOU WILL PROCESS CREDIT CARDS

3 Third parties→ Quicker and easier sign-up→ Bad for rapidly growing businesses

MERCHANT ACCOUNT FEES

→ Application fee→ Per transaction fees→ Monthly minimums→ Discount rate→ Chargebacks

THESE CAN DEPEND ON:→ Length of time you’ve been in business→ Personal credit rating→ Percentage of sales on phone and internet→ Type of business→ Total sales→ Average $ amount of each transaction→ Service fees by 3rd party providers

2 - CHOOSE HOW YOU WILL PROCESS CREDIT CARDS

PAYMENT GATEWAY OPTIONS2 - CHOOSE HOW YOU WILL PROCESS CREDIT CARDS

https://app.rezdy.com/apps?category=payments

2 - CHOOSE HOW YOU WILL PROCESS CREDIT CARDS

DEFERRED PAYMENT PROCESSING

2 - CHOOSE HOW YOU WILL PROCESS CREDIT CARDS

→ No merchant account needed→ Works with POS (point of sales) system→ Provides secure credit card authorisation→ Manual process for you→ Good for tour operators with high likelihood of cancellations due to weather

2 - CHOOSE HOW YOU WILL PROCESS CREDIT CARDS

3 - AUTOMATE PAYMENTS WITH YOUR BOOKING SYSTEM

PROCESS CREDIT CARD PAYMENTS ONLINE

3 - AUTOMATE PAYMENTS WITH YOUR BOOKING SYSTEM

3 - AUTOMATE PAYMENTS WITH YOUR BOOKING SYSTEM

Merchant Account + Payment Gateway

3 - AUTOMATE PAYMENTS WITH YOUR BOOKING SYSTEM

Merchant Account + Payment Gateway

3 - AUTOMATE PAYMENTS WITH YOUR BOOKING SYSTEM

PayPal

3 - AUTOMATE PAYMENTS WITH YOUR BOOKING SYSTEM

Deffered Payment Processing

NEXT STEPS1

2 Accept PayPal payments with RezdyFull Tutorial: https://support.rezdy.com/entries/29865070-Accept-Paypal-Payments

3 Read our overview on accepting online paymentsSupport Article: https://support.rezdy.com/entries/28920524-Online-Payment-Options

Accept credit cards with Rezdy VaultFull Tutorial: https://support.rezdy.com/entries/30116040-Use-the-Rezdy-Vault

● Building agent relationships● Engaging with customers● Managing your resources

POLL:

What would you like the next webinar topic to be?

?