How to participate in LibQUAL+ and effectively utilise the data.
-
Upload
brianne-skinner -
Category
Documents
-
view
222 -
download
1
Transcript of How to participate in LibQUAL+ and effectively utilise the data.
![Page 1: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/1.jpg)
How to participate in LibQUAL+ and effectively utilise the data
![Page 2: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/2.jpg)
Further analysis conducted at Cranfield
• Campus library results– Results notebook recreated for each campus library
• Results by discipline • Detailed analysis of comments (time consuming++)
• Longitudinal analysis• Internal benchmarking • External benchmarking
– SCONUL average– ARL average
![Page 3: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/3.jpg)
Campus Library Results
![Page 4: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/4.jpg)
Overall CU Results 2005
![Page 5: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/5.jpg)
Overall DCMT Results 2005
![Page 6: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/6.jpg)
DCMT Results 2005Question Text DCMT
Superiority Mean
DCMT Desired Ranking
Making electronic resources accessible from my home or office -1.26 9
A library Web site enabling me to locate information on my own -1.13 2
Easy-to-use access tools that allow me to find things on my own -0.93 10
The main texts and readings I need for my work -0.88 1
The electronic information resources I need -0.74 7
Library space that inspires study and learning -0.71 22
Print and/or electronic journal collections I require for my work -0.71 5
Making information easily accessible for independent use -0.71 16
Modern equipment that lets me easily access needed information -0.65 6
Timely document delivery / interlibrary loan -0.59 14
The printed library materials I need for my work -0.49 17
A haven for study, learning, or research -0.48 20
Availability of subject specialist assistance -0.44 23
![Page 7: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/7.jpg)
DCMT Results 2005Question Text DCMT
Superiority Mean
DCMT Desired Ranking
Quiet space for individual work -0.37 24
Library staff who instill confidence in users -0.35 13
Dependability in handling users' service problems -0.25 12
Library staff who have the knowledge to answer user questions -0.23 4
Library staff who understand the needs of their users -0.23 15
Space for group learning and group study -0.12 27
Library keeping me informed about all of its services -0.07 25
Willingness to help users -0.07 8
Giving users individual attention -0.02 18
A comfortable and inviting location 0.00 21
Readiness to respond to users' enquiries 0.02 3
Provision of information skills training 0.11 26
Library staff who deal with users in a caring fashion0.18 19
Library staff who are consistently courteous 0.28 11
![Page 8: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/8.jpg)
Results by Discipline
![Page 9: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/9.jpg)
Business and Management
![Page 10: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/10.jpg)
Computer Science
![Page 11: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/11.jpg)
Comment Analysis
![Page 12: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/12.jpg)
Comments Received 2005
• 153 Comments received overall• Results grouped by topic• Catalogued by:
– Dimension– Discipline– User group (Undergrad / Postgrad etc.)– Sex– Age
![Page 13: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/13.jpg)
Longitudinal Analysis
![Page 14: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/14.jpg)
Dimension Summary
-1.20
-1.00
-0.80
-0.60
-0.40
-0.20
0.00
0.20
0.40
Su
peri
ori
ty M
ean
Superiority Mean 2003 -0.11 -0.99 0.00 -0.44
Superiority Mean 2005 -0.07 -0.83 -0.33 -0.41
Difference 0.04 0.16 -0.33 0.03
Affect of ServiceInformation
ControlLibrary as Place Overall
![Page 15: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/15.jpg)
Internal Benchmarking
![Page 16: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/16.jpg)
Overall Comparisons
-1.20
-1.00
-0.80
-0.60
-0.40
-0.20
0.00
0.20
Su
peri
ori
ty M
ean
KNL Superiority Mean
MIRC Superiority Mean
RMCS Superiority Mean
Silsoe Superiority Mean
Affect of Service
Information Control
Library as Place Overall
![Page 17: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/17.jpg)
External Benchmarking
![Page 18: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/18.jpg)
External Benchmarking
![Page 19: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/19.jpg)
Utilising the data - results
• Reports– To senior management– To Library User committees– Quality department– Academic departments– Supporting departments (Computing)– For annual report– Newsletters– Inspectorate
![Page 20: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/20.jpg)
Utilising the data - results
• Presentations– Learning centre staff– Senior management
• Web pages• Displayed on notice boards• Focus groups created to tackle specific
issues raised by survey findings
![Page 21: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/21.jpg)
Utilising the data - free text comments
• Communicated to Library staff• Notice boards• Web pages• Reports to management and
committees
![Page 22: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/22.jpg)
Making the most out of your data
![Page 23: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/23.jpg)
• Further data analysis is necessary to maximise the potential of your results
• Initial results will provide an overview of your service
• Detailed analysis allows further issues to be highlighted
![Page 24: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/24.jpg)
LibQUAL+ Analysis Service
• Basic overall summary for a campus = ½ a day per campus
• Full campus report = 1.5 days per campus
• Additional subject analysis = 1.5 hours per subject
![Page 25: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/25.jpg)
Acknowledgements
• Selena Lock, R&D Officer, Cranfield University
• All SCONUL and ARL LibQUAL+ Participants
![Page 26: How to participate in LibQUAL+ and effectively utilise the data.](https://reader034.fdocuments.in/reader034/viewer/2022051516/56649f415503460f94c60aae/html5/thumbnails/26.jpg)
J. Stephen Town
Director of Information ServicesDefence College of Management and
Technology
Deputy University LibrarianCranfield University