How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your...

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How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017

Transcript of How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your...

Page 1: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017

Page 2: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

MyBackgroundEduca/onn  Engineeringbackgroundn  StanfordMBAn  UXdesignandcodingExperiencen  Managednuclearsubmarinedesignn  ProductManagementleaderatIntuitn  CEO&Cofounder,TechCrunchawardwinnerYourVersionn  PMconsultant:Box,Facebook,MicrosoK,Medallian  Founder:LeanProductSiliconValleyTwiMer:@danolsenMyslides:hMp://dan-olsen.com Copyright©2017@danolsen

Page 3: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

!"#$%&'()*+*,-"./(0#1#2(##

345$-"0*+./(0#1#2(WX04E#()1%4#;*F1)#&*=19#()1%4#)19;*,9020<04"Y#

#WX04E#()1%4#)19;*,9020<04"#&*=19#67#;*F1)Y#

@*;")0(E4#R#STUV#N-%,*<91,#

Page 4: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

XE%4#09#>)*-+&4P!%)'14#

J04Z#

Page 5: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

n  BookgiveawayonTwiMern  Tweet:include@danolsenn Hashtags

#leanstartup#prodmgmt#growth

n  hMp:///ny.cc/LPP

That’sWhyIWrote

Copyright©2017@danolsen

Page 6: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

Iden/fyhighestROIidea

DesignandImplement

AnalyzeHowtheMetricChanges

BrainstormIdeasto

ImproveMetric

Copyright©2017@danolsen

LeanProductAnaly/csProcess

Iden/fyWhatYourMetricsAre

MeasureMetricsBaselineValues

EvaluateMetricsUpsidePoten/al

GlobalLevel

MetricLevel

SelectTopMetric

Learn&Iterate

Page 7: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

H%<+%2<1#4*#\%[1#%#\*<09/&#6,%<"/&9#J)%=1F*)'I#`%[1#!&@<+)1^9#66___c#

Page 8: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

H%<+%2<1#4*#\%[1#%#\*<09/&#6,%<"/&9#J)%=1F*)'I#`%[1#!&@<+)1^9#66___c#

Page 9: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

H%<+%2<1#4*#\%[1#%#\*<09/&#6,%<"/&9#J)%=1F*)'I#`%[1#!&@<+)1^9#66___c#

Page 10: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

H%<+%2<1#4*#\%[1#%#\*<09/&#6,%<"/&9#J)%=1F*)'I#`%[1#!&@<+)1^9#66___c#

Page 11: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

H%<+%2<1#4*#\%[1#%#\*<09/&#6,%<"/&9#J)%=1F*)'I#`%[1#!&@<+)1^9#66___c#

Page 12: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

Focusonrightmetricatright/me

Iden/fyyour“MetricthatMaMersMost”

(MTMM)

Copyright©2017@danolsen

What’stherightordertoop/mize?acquisi/onconversionreten/on

Page 13: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

?5#"*+#&*+<-#*,<"#4)%&'#U#=14)0&#4*#=1%9+)1#"*+)#>)*-+&4P!%)'14#J04C#

FE0&E#=14)0&#F*+<-#04#21Z#

@*;")0(E4#R#STUV#N-%,*<91,#

Page 14: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

_141,/*,#_%41#!!_141,/*,#)%41#4)%&'9#FE%4#g#*5#"*+)#&+94*=1)9#%)1#9/<<#%&/[1#*[1)#/=1#

~80% never use app again

Curve either goes to zero or flattens out

Page 15: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

@*E*)4#6,%<"909#

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Page 16: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

?=;)*[0,(#_141,/*,#_%41#A[1)#D0=1h#?,&)1%90,(#>)*-+&4P!%)'14#J04#

Page 17: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

?=;)*[0,(#_141,/*,#_%41#A[1)#D0=1h#?,&)1%90,(#>)*-+&4P!%)'14#J04#

Page 18: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

?=;)*[0,(#_141,/*,#_%41#A[1)#D0=1h#?,&)1%90,(#>)*-+&4P!%)'14#J04#

Page 19: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon
Page 20: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

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Page 21: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

_1(094)%/*,#>%(1#@*,[1)90*,#_%41#

Daily Signup Page Yield vs. TimeNew Registered Users divided by Unique Visitors to Signup Page

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1/31 2/14 2/28 3/14 3/28 4/11 4/25 5/9 5/23 6/6 6/20 7/4 7/18 8/1 8/15 8/29 9/12 9/26 10/10

Dai

ly S

ignu

p Pa

ge Y

ield

Changedmessaging

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Started requiringregistration

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Registration Page Conversion Rate vs. Time

Reg

istra

tion

Pag

e C

onve

rsio

n R

ate

Page 22: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon
Page 23: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

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Page 24: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

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Page 25: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

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Page 26: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

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Page 27: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

Case Study

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Page 28: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

m!#XE0&E#=14)0&#E%9#E0(E194#_A?#*;;*)4+,04"Z#

@%91#34+-"I#A;/=0a0,(#J)01,-941)^9#H0)%<#L**;#

Active Users

Prospective Users

Invite Click

Succeed

Invite click-through rate

Conversion rate

Don’t Click

Fail

Invites per sender

% of users sending invites

m!#!+</;<01-#4*(14E1)C#4E191#=14)0&9#-141)=0,1#"*+)#[0)%<#)%/*#

Users

% of users who are active

= 15% = 2.3

= 85%

Registration Process

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Page 29: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

TheUpsidePoten/alofaMetric

0

100%

0

100%

0

?

Registra/onProcessYield

%ofuserssendinginvita/ons

Avg#ofinvitessentpersender

2.3

85%

15%

Maxpossibleimprovement

0.15/0.85=18% 0.85/0.15=570% ?/2.3=?%

Copyright©2017@danolsen

Page 30: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

Isanyonefeelingasenseofdéjàvu

rightnow?

Page 31: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

DE1#7;90-1#>*41,/%<#*5#%#!14)0&#

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Page 32: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

Okay,sohowcanweimprovethemetric?

n  Howdoweincreasetheaveragenumberofinvitesbeingsentoutpersender?

n  Foreachidea:n What’stheexpectedbenefit?(howmuchwillitimprovethemetric?)

n What’stheexpectedcost?(howmanyengineer-dayswillittake?)

n  Youwanttoiden/fyhighestROIidea

Copyright©2017@danolsen

Page 33: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

6K1)#L%+,&E0,(#6--)199#$**'#?=;*)41)t#

@*;")0(E4#R#STUV#N-%,*<91,#

Page 34: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

AKerLaunchingAddressBookImporter…

Copyright©2017@danolsen

Page 35: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

6K1)#L%+,&E0,(#6--)199#$**'#?=;*)41)t#

@*;")0(E4#R#STUV#N-%,*<91,#

Page 36: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

Iden/fyhighestROIidea

DesignandImplement

AnalyzeHowtheMetricChanges

BrainstormIdeasto

ImproveMetric

Copyright©2017@danolsen

LeanProductAnaly/csProcess

Iden/fyWhatYourMetricsAre

MeasureMetricsBaselineValues

EvaluateMetricsUpsidePoten/al

MetricLevel

SelectTopMetric

Learn&Iterate

GlobalLevel

Page 37: How to Optimize Your Product and Business Using Analytics · 2020-05-14 · How to Optimize Your Product and Business Using Analytics Dan Olsen August 2017 . My Background Educaon

Questions? @danolsen http://dan-olsen.com Will notify book winners on Twitter Happy to connect on LinkedIn