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How to Manage Client Feedback for Designers
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Transcript of How to Manage Client Feedback for Designers
![Page 1: How to Manage Client Feedback for Designers](https://reader035.fdocuments.in/reader035/viewer/2022081412/53ee6a798d7f7289708b6119/html5/thumbnails/1.jpg)
How to manage client feedback?
for designers
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NEGATIVEfeedback
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POSITIVEfeedback
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CONSTRUCTIVEfeedback
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needs to be managed!
needs to be comprehended well!
NEGATIVE feedback
CONSTRUCTIVE feedback
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WHYBut
manage it?
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It makes you a more efficient designer
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It makes you a more efficient designer
It’ll help cut delivery times
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It makes you a more efficient designer
It’ll help cut delivery times
And above all, it’ll keep your clients happy
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It makes you a more efficient designer
It’ll help cut delivery times
And above all, it’ll keep your clients happy
So, manage client feedback effectively and...
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DESIGN SUPERHERO...become a
Image by Marvel Studios
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YOU TOOcan become one
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But How ?
Image by Universal Pictures
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1. Document the feedback
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1. Document the feedback
Not like this...
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Document everything received as feedback for all parties to approve
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Document everything received as feedback for all parties to approve
No need to shuffle through back/forth email mess
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Use visual collaboration tools like Framebenchor Project management tools like Basecamp, Asana
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Use visual collaboration tools like Framebenchor Project management tools like Basecamp, Asana
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BE SMART!
Use visual collaboration tools like Framebenchor Project management tools like Basecamp, Asana
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Some tools automatically document everything for you
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Some tools automatically document everything for you
You invite people who’re relevant to the discussion in workspace (like it happens in a meeting room)
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Some tools automatically document everything for you
You invite people who’re relevant to the discussion in workspace (like it happens in a meeting room)
They automatically get access to all the contextual feedback.
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2.Clarify ambiguous feedback
Image by - http://www.johnfeodorov.com
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2.BEFORE making changes
Clarify ambiguous feedback
Image by - http://www.johnfeodorov.com
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Make sure your clients agree to your interpretation before starting the changes
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Make sure your clients agree to your interpretation before starting the changes
Strive to turn ambiguous comments into directions and not opinions
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Give your comments or feedback directly over your images, videos or PDFs.
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3. Describe how feedback may impact Project scope
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Pen Marker
Sharpie Purple
3. Describe how feedback may impact Project scope
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Feedback can change project scope considerably
Posters by http://thechive.com/2013/01/30/designer-turns-negative-client-comments-into-funny-posters-41-photos/
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LEAVE NO ROOM
FORSURPRISES!!!!There should be no
surprises !
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To avoid surprises, have a contextual discussion on the feedback
and get everybody on the same page.
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To avoid surprises, have a contextual discussion on the feedback
and get everybody on the same page.
Or just have a real time meeting on the design and present your
case smoothly.
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COMMONPROBLEMS WITH
CLIENT FEEDBACKImage by - http://www.justagirlandherlittledog.com
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Actionable but negative feedback
Actionable but negative feedback
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Don’t get emotional about negative feedback. It’s Okay!
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Don’t get emotional about negative feedback. It’s Okay!
Instead, educate your client
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Don’t get emotional about negative feedback. It’s Okay!
Just understand what exactly the client is trying to say
Instead, educate your client
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Don’t get emotional about negative feedback. It’s Okay!
Just understand what exactly the client is trying to say
Tip : Do write back to your client with a clarification of your original intent.
Instead, educate your client
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Client contradicts the Design and Branding guides
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Understand the mindset behind the suggestions
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Understand the mindset behind the suggestions
Come up with changes more consistent with the guidelines
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Understand the mindset behind the suggestions
Come up with changes more consistent with the guidelines
Tip: Put the design guideline in the same workspace as a PDF and link your reasons
on it for better understandability
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Client dislikes everything you have done
Image by http://beyondthefalls.tumblr.com/post/15764032404
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Add him/her on your feedback tool
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Have a meaningful online discussion and go through the design again
Add him/her on your feedback tool
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Add him/her on your feedback tool
Have a meaningful online discussion and go through the design again
Tip: Try to have more face to face discussions with client to build rapport.
![Page 50: How to Manage Client Feedback for Designers](https://reader035.fdocuments.in/reader035/viewer/2022081412/53ee6a798d7f7289708b6119/html5/thumbnails/50.jpg)
Image by http://www.mauraneill.com
Meet at coffee shop, do a Google Hangout, Skype calls or use real-time sync tools
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That’s all folks! Hope this helps you in becoming a DESIGN SUPERHERO
Image by Walt Disney Pictures
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