How to Deliver Maximum Citrix Performance and User Satisfaction

Presenters:Vasu T.N. (Citrix)Craig Ellrod (Citrix)Bala Vaidhinathan (eG Innovations)

How to Deliver Maximum Citrix

Performance and User Satisfaction

© eG Innovations, Inc | www.eginnovations.com

Performance Assurance Made Easy

eG Innovations revolutionizes how companies diagnose, fix and prevent performance issues in complex, virtualized IT environments - faster, easier and more automated than any traditional performance monitoring tool.

Only eG Innovations award-winning root-cause diagnosis technology can automatically pinpoint performance issues by auto-correlating the user’s service experience from the desktop to the underlying infrastructure and application components

Deliver exceptional performance, user productivity, and ROI

WorldwideLocations

New York, New Jersey, Boston, Chicago, Los Angeles, Dallas, Austin, Singapore, London, Chennai

Customers Over 1,000 customers worldwide

Sample Awards& Recognition

About eG Innovations

http://www.t-mobile.com/


Customer Success

http://www.chase.com/


Deliver Desktop Transformation Successwith Intelligent Performance Management

Stakeholders BenefitsUsers Deliver great performance

Keep users happy

Business Owners Increase adoption rates for XenApp, XenDesktop Demonstrate ROI for desktop transformation

Managers Get more out of your Citrix investments Do more with less


A Familiar Scenario


Pinpointing the Root-Cause Diagnosis for Virtual Desktop Slowness:

A Real-World Example of How eG Enterprise Helps


The eG Citrix Service Manager

Identify & resolve problems preemptively,

before users call!

Profile Manager? Citrix?

Application?

VMware?EMC?Active Directory?

The eG Enterprise Service Manager is a General Practitionerfor your Citrix infrastructure.

eG Enterprise ManagerCitrix Service Manager


eG Enterprise Performance Assurance Made Easy


User

User Perspective

“I start my device, log on, and

expect the same experience I had with my physical

desktop environment.”

The User Perspective


Client Web

Active Directory SQL

CitrixXenApp

CitrixZDC

License Server Profile Server

EnterpriseApps

Network

Because of the inter-application dependencies, a problem in one tier (e.g. profile server) can impact all the other tiers.

XenApp on Physical Servers


NetworkWeb onVMware ESX

Active Directory SQL

XenApp onVMware ESXZDC on

VMware ESX

License Server

Profile Server

EnterpriseApps

vCenterOracle

Client

SANSwitch

Virtualization adds additional infrastructure tiers, possible failure points!

XenApp Virtual Infrastructures


vCenter

SAN

Profile Server

Network

User

Virtual Desktopson XenServer

XenDesktop DC on XenServer

Active Directory

on ESX

Oracle

License Server on XenServer

ProvisioningServer on XenServer

Switch

Enterprise Apps on ESX

Hypervisor, Virtual Desktops, Connection Broker, SAN, … a problem in any of these components can impact the user experience.

Virtual Desktops


Network Web onESX

Active DirectorySQL


VMware ESX

License Server

Profile Server

EnterpriseApps

vCenterOracle

Client

SANSwitch

What is the root cause of the service problem?Network? VMware? AD? SQL? Storage? Profile Server?

Where is the Root-Cause?


Network Web onXenServer

Active DirectorySQL


VMware ESX

License Server

Profile Server

EnterpriseApps

vCenterOracle

Client

SANSwitch

EdgeSight is focused on the Citrix tiers

Provides deep visibility into HDX channels, end-points and hosted apps

eG Enterprise complements EdgeSight, providing visibility to the non-Citrix tiers that impact desktop service delivery

ZDC XenApp

License Server

What Citrix EdgeSight Shows



Active DirectorySQL


VMware ESX

License Server

Profile Server

EnterpriseApps

vCenterOracle

Client

How eG Enterprise Adds Value

SANSwitch

Fragmented Silo Tools Can Have Challenges

Cloud Private, Hybrid,Public

VirtualVMware, Citrix,Microsoft, IBM,Red Hat, Solaris

PhysicalX86, SPARC, PARISC, RS6000

Desktop Apps Storage Network Compute

? ?

?

?

?

?

?

?

Traditional tools don’t deliver actionable performance insight -slow, fragmented, confusing.

?

?

?

?

?

?

?

?


The Result? Finger Pointing …

End UserLAN

Admin

Firewall admin

Server admin

Virtualization admin

Domain admin

ERP Admin Sys admin ApplicationAdmin

The serveris working

OK

No othercomplaints

All lights Are green

We don’t see anything

wrong

Database Admin

VMs are lightly loaded

EverythingIs OK

Not ourproblem

Looks fine Not mine

eitherTalk to

the otherguys

IT Service Manager

“My application is slow!”

The result: Finger pointing while users are unproductiveand the business suffers.


Introducing eG Enterprise

Unmatched Performance Visibility

Cloud Private, Hybrid,Public

VirtualVMware, Citrix,Microsoft, IBM,Red Hat, Solaris

PhysicalX86, SPARC, PARISC, RS6000

Desktop Apps Storage Network Compute

!

Complete, correlated visibility beyond basic health. Actionable insight into service performance & dependencies.

Root

cause



Active DirectorySQL


VMware ESX

License Server

Profile Server

EnterpriseApps

vCenterOracle

Client

SANSwitch

Complete visibility – every layer, every tier!

How eG Enterprise Adds Value


Automated

Diagnosis

User Experienc

e Manageme

nt

Right-Sizing & Capacity PlanningPre-

emptive Alerting

TotalPerforman

ce Visibility

End UserExperience

StorageConnection

Brokers

Profile Servers

NetworkApplications

Virtualization

Infrastructure& App Performance

ServicePerformance

Online Banking

Accounting

Trading

Patient records

. . .

eG Enterprise

The eG Innovations Approach


eG Innovations Unique CapabilitiesComplete 360o Cross-Domain Performance VisibilityGet total performance visibility of all components and how they impact user experience across desktop, application, virtualization, network, storage, server, etc.

Automatic Root-Cause DiagnosisAutomate and accelerate the discovery, diagnosis and resolution of performance issues in complex environments – so your highly skilled staff can be more productive.

Pre-Emptive Problem Detection & AlertingPre-emptively monitor, detect and resolve performance issues – before users are affected. Prevent downtime, ensure exceptional performance and user satisfaction.

Capacity & Performance AnalyticsRight-size your virtualized IT infrastructure, maximize resource utilization and reduce hardware/software cost.


eG Enterprise Architecture

TRENDS ANALYSIS

AUTODISCOVERY

DATA ANALYSIS

MULTI-PHASE CORRELATION

SERVICE LEVELAUDITS

SERVICE MONITORING

REAL-TIMEALERTS

SINGLE CLICKDIAGNOSIS

MULTI-LEVELDIAGNOSIS

100% WEBINTERFACE

AUTOTHRESHOLDING

PROBLEM MANAGEMENT

eG Manager PERSONALIZED

VIEWS

CENTRAL CONFIGURATION

ANY WHERE MONITORING

NMS INTEGRATION

eG ConsoleADVANCED

REPORTING

CONFIG CHANGE

CONTROL ACTIONS

INTEGRATIONCONSOLE

eG Plugins

Services, Systems, Applications and Networks

AGENTLESSMONITORING

MULTI-LOCATIONTESTING

eG MonitoringSINGLE AGENTMONITORING

http://www.microsoft.com/isapi/gomscom.asp?target=/

http://www.cisco.com/en/US/hmpgs/index.html

http://images.google.com/imgres?imgurl=www.info-security.jp/images/link/checkpoint_logo.gif&imgrefurl=http://www.info-security.jp/link.html&h=141&w=150&prev=/images?q=checkpoint+logo&svnum=10&hl=en&lr=&ie=UTF-8&oe=UTF-8&sa=G

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http://images.google.com/imgres?imgurl=www.urscom.de/bilder%20jpeg/logo_redhat.gif&imgrefurl=http://www.urscom.de/produkte.htm&h=200&w=200&prev=/images?q=Red+hat+Linux+logo&svnum=10&hl=en&lr=&ie=UTF-8&oe=UTF-8&sa=G

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eG Enterprise

Addresses the Unique Requirements of Virtual Desktop Monitoring


Server Virtualization

Desktop VirtualizationCitrix XenApp

“Only eG provides complete performance visibility and

automated diagnosis across all tiers of the infrastructure.

There is no other performance management solution for this

scenario in the market.”

Citrix XenServerMicrosoft Hyper-V

Where eG Adds Unique Value for VDI


• The Outside view shows the portion of physical resources used by each VM (CPU, disk, memory)

• Provided by the virtualization hypervisor• Useful for capacity planning and identifying certain VM issues• Does NOT show why a VM is consuming resources

Reso

urce

s of

the

Phys

ical M

achi

ne

0

100%

VM1 15%

VM2 25%

VM3 20%

VM432%

0

100%

Reso

urce

s of

the

Phys

ical M

achi

ne

VM1 15%60% 10%

VM2 25%10%

45%

5%30%

VM3 20%25% 60%

VM4 32%12%20%

40%

Apps inside a VM

• The Inside view shows the portion of resources allocated to a VM that are used by each application and each user of the VM

• Provided by the guest OS (for Windows: WMI)• Useful for user load balancing, identifying guest OS issues,

misbehaving applications, and unauthorized user activities • Does show why a VM is consuming resources, accelerates fix

In-N-Out Monitoring of Virtualization


Deep Dive into User Desktops

CPU usage inside a

virtual desktop is high


Deep Dive into User Desktops

The top CPU process is Windows Media Player. The user is watching a

movie

Accelerate problem resolution by understanding why a VM is consuming resources.


Monitoring VDI Users, Not Just VMs Workload of the VM is user-dependent When a user complains, need to know which

physical server and VM they are on Need to know who the top users are for

capacity planning User information required for billing, capacity

planning

Poor user experience impacts VDI success. So focus on monitoring users, not just VMs!


Monitor Users, Not VMs

Know which ESX/Xen server he/she is logged on to

When a user calls, search for the user


Monitor Users, Not VMs

Alan’s virtual desktop has a problem!


eG Enterprise

Helps You Get More Out of Your Citrix Investments


Plan Based on Usage Reports

Top users, Top applications

Know usage patterns and trends for effective capacity planning.


Get More Out of Your Investment

• Track user sessions on each server

A few of the servers are handling most of

the sessions


eG Enterprise

Ensures ROI for Desktop Transformation


The ROI of eG Innovations• Reduce downtime• Increase application availability• Boost user experience

Boost User Satisfaction

& Productivity

• Simplify, automate & accelerate diagnosis & troubleshooting

• Optimize staffing levels & reduce OPEX

Reduce IT Support

Cost & Complexity

• Increase hardware utilization • Leverage investment in software• Right-size & optimize environment

Reduce Infrastructure Cost

& Avoid Cost Overruns

• Accelerate deployments & rollout• Reduce risk, deliver successful projects

& peace of mind

Deliver Projectson Time, on Budget,

on Target


A single agent license for Microsoft, Linux, Sun Solaris, HPUX,IBM AIX, VMware, Tru64

A single price, regardless of OS or server configuration - 2, 4, 8 CPUs

A single agent for monitoring any application

Auto-upgradeableAgentless monitoring option100% web-based – HTTP/HTTPS

Single Agent ArchitectureDelivers maximum flexibility, ease of deployment and rapid ROI


Preemptive detection & alerting lets administrators see and fix problems before users notice

Auto-Baseline Key Metrics Auto-compute time-of-day baselines Alert administrators when metrics violate baselines


AutomaticEnd-to-EndCorrelation

AutomaticTop-to-Bottom

Correlation

Virtualization-Aware Automatic Root-Cause Diagnosis


eG-on-Tap Cloud-Based ServiceTurn on within minutes, without significant investment


eG Enterprise Helps You Achieve Your Desktop Transformation Goals

Stakeholders BenefitsUsers Deliver great performance

Keep them happy

Business Owners Increase adoption rates for XenApp, XenDesktop Demonstrate ROI for desktop transformation

Managers Get more out of your Citrix investments Do more with less


Q&A


Visit eG InnovationsBooth 417

Become a

Citrix Performance Hero

Visit eG Innovations

Booth 417


Next Steps: Try eG Innovations - Free 30 Day Trial

Free 30 Day Product Trialwww.eginnovations.com/trial

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Contact eG Innovations+1.732.794.1259 (US)

[email protected]

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How to Deliver Maximum Citrix Performance and User Satisfaction

Technology

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