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One by SMS Assist – Affiliate Portal

How to Create and Submit a Proposal

This quick guide is intended to walk an Affiliate through creating and submitting a proposal

in One by SMS Assist. If a work order is going to require additional work above and beyond

the initial Not to Exceed (NTE) amount, and an on-site NTE increase cannot be provided, a

proposal will need to be submitted and approved before the work can begin/continue.

From the ‘Dashboard’ the user can quickly identify work orders ‘Waiting Proposal’.

In the above example, there are currently 29 work orders ‘Waiting Proposal’. Clicking on this

work board will allow the user to see the work orders that are awaiting a proposal.

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A work order will go into “Waiting Proposal” status after the technician

checks out of the mobile app with the status “Pending Vendor Quote.”

Clicking on this work board from the main Affiliate Dashboard will allow

the user to see the work order(s) individually, as shown below.

Clicking on the work order # will bring the user into the details of the work order. Once in the

work order details, the user will be able to see the ‘Proposal’ tab as indicated below. Within

the proposal tab, three options for submitting a proposal will appear.

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Recover: The tab ‘Recover’ will allow the user to recover and reuse a proposal that

was rejected. The user will have the ability to edit this proposal as per the changes

and recommendations by SMS Assist and then resubmit it for review.

If the user selects ‘Recover’ they will be able to upload a rejected proposal into the

proposal builder. To import the proposal, the user will first check the box next to the

work order number on the left, then click ‘Recover Selected’ on the right side of the

popup. This will transfer over the exact line items from the rejected proposal. The

user can then edit line items to reflect the most accurate information for the

specific work order.

From the template to open: The tab “From the template to open” will allow

the user to choose from templates already pre-created by the Affiliate in the

Affiliate Portal. The user can use these templates when completing similar

work and make minor edits when required.

If the user selects “From the template to open” they will be presented with a

popup menu from which they can select a saved template. If the user

chooses to use the template, they will select the option labeled ‘Use it!’ Once

the “Use it!” button is chosen, the proposal template will automatically load

into the proposal tool. The user can then edit line items on the proposal

template to reflect the most accurate information for the specific work order.

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Create a new one (Proposal)

To accurately submit an proposal; the user will need to fill in the appropriate information as

will be indicated below:

1. The ‘Printer’ button will allow the user to print the proposal.

The reverse ‘Clock’ will allow the user to quickly view any proposal history.

2. Repair or Replacement

o Choose whether the job is a ‘Replace’ or ‘Repair’ work order. If the user chooses

‘Replace’ the asset window will appear. Fill in all the asset details for the unit that

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Create new one: This will allow the user to craft a new proposal. The user will also

have the ability to save a newly created proposal as a template prior to submission

If the user chooses the option of ‘Create a new one’, they will be brought to the

proposal builder. The user will then be able to fill in the proposal with the necessary

items for submission. The user will use the steps on the next page to build a proposal

in One by SMS Assist.

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was worked on if it’s already not in the system. If the user fills in the asset details

here, they will automatically transfer to the proposal and invoice details.

Please reference the Asset Management Quick Guide for help with this step.

3. Description of Proposal:

o Provide a description of the proposal. Be as detailed as possible.

4. Attachments (Optional):

o The next step is to provide attachments. Attachments can be anything to support

the charges on the proposal (pictures, images of receipts, etc.) This is an optional

field.

o The attachments do not take the place of check in, check out or before and

after service pictures. Make sure pictures are uploaded in the’ Check In/Out’

section of the work order. These pictures should be auto-filled if the technician

used the App correctly.

o If the technician didn’t utilize the app, make sure to upload pictures in the

‘Attachment’ section of the work order.

5. Incurred Cost:

o An incurred cost is any cost the Affiliate has already taken on as a result of a

service. For example, the Affiliate has already bought a part but the job is going

to be more significant than originally planned. If there are no incurred costs, do

not select this option and continue with the proposal.

Once these steps have been entered and completed, the user can begin to breakdown

the proposal by line item. Lump sums or flat rates will not be accepted. Be as detailed as

possible with each line item

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Please note: The ‘Breakdown’ button will add additional lines if needed for more

information.

After the user has filled in the appropriate charges, select the option to Save as template.

This will allow the user to use the same proposal for future work orders. The Green Check

A popup will appear and

ask if to submit the proposal.

If sure, click Ok. If the user

wants to go back, click

Cancel.

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Creating Multiple Proposal and Comparing Proposals

The user is able create and submit multiple proposals for the same work order. Then, the

client will choose the proposal they wish to use to complete the work. If multiple proposals

have been created or should be submitted for review, then the ‘Compare’ button will allow

the user to select proposals to compare the proposal details.

Upon clicking the compare button, the proposal will be added in the first field as a proposal

awaiting review. Clicking the plus sign button as seen below will allow the user to add

additional proposals to the list.

Once the plus sign button is selected the user will have the options to upload a Template to

open, Recover (from a previous work order) or Create a new one. The example below shows

the user selecting to ‘Recover Sleected from a previous upload.

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Upon clicking the recover button the Proposal History box will open up and the user can

selected a proposal and then click the ‘compare’ button to add it to one of the place

holder compare fields.

Once all the proposals have been added to the ‘Proposal Comparison’ field, the user can

click the green ‘Compare’ button.

Upon clicking the ‘Compare’ button the user is able to see the details of all selected

proposals side by side. At the bottom of the page the user will see two buttons:

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The button labeled ‘Highlighting the different items’ will show all of the line items that

have a different subtotal.

The button labeled ‘Hide the same items’ will remove all subtotals that are the same.

The user will then be able to see all of the items on the work order which are both the

same and different in parallel columns.

The comparison tool will open in a separate browser tab. To exit the comparison tool, click

on the browser tab which contains One by SMS Assist.

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Waiting SMS Approval

After the Affiliate has submitted a proposal, the work order will appear in the Waiting SMS

Approval work board.

Upon clicking on this tab, the Affiliate will see a list of all the work orders pending. The status

column will show the Affiliate if the proposal has been received, submitted, or pending

client review and approval.

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Vendor Quote Rejected

If the work order is rejected, the work order will appear in the Vendor Quote Rejected work

board on the Dashboard. If the proposal was not detailed enough or one more or elements

of the proposal were missing or incorrect, that is reason for a rejection. To view the work

order(s) in this status, click the Vendor Quote Rejected work board.

This will bring the Affiliate to the Vendor Quote Rejected screen. In order to view the work

order with the rejected proposal, click the work order number.

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In order to view the declined proposal, click the tab labeled Proposal.

The reason for the declination will appear in red at the top of the declined proposal.

How to Resubmit a Proposal

In order to resubmit the proposal, click the button in the upper right corner.

This will then open the three proposal options. In order to adjust the rejected proposal click

the Recover option.

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A popup will appear with the declined proposal. To select this item, check the box to the

left of the proposal name you wish to add on. Then, click Recover Selected in the upper

right corner.

The proposal builder tool will now appear and the Affiliate will be able to adjust the

proposal to make changes indicated by SMS Assist.