How to Create an Enterprise UX Strategy - SAP · PDF filePublic How to Create an Enterprise UX...

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Public How to Create an Enterprise UX Strategy Review: 2 years of UX strategy group at the SAP German User Group Jürgen Jakowski, SAP SE

Transcript of How to Create an Enterprise UX Strategy - SAP · PDF filePublic How to Create an Enterprise UX...

Public

How to Create an Enterprise UX StrategyReview: 2 years of UX strategy group at the SAP German User Group

Jürgen Jakowski, SAP SE

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 2Public

Legal Disclaimer

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permissionof SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP.SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to developor release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possiblefuture developments, products and or platforms directions and functionality are all subject to change and may be changedby SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legalobligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, eitherexpress or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, ornon-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumesno responsibility for errors or omissions in this document, except if such damages were caused by SAP´s willful misconductor gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actualresults to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-lookingstatements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 3Public

Jürgen JakowskiHead of SAP Enterprise Architecture Explorer

CoE Enterprise Architecture, SAP Product & Innovations

@JJComment

Your Presenter for Today

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Overview of planned webinarshttp://events.sap.com/de/sap-user-groups-knowledge-transfer/en/sap_user_experience_explorer

Title Abstract DateThe Evolution fromSAP UX Explorer toSAP Enterprise ArchitectureExplorer

SAP Enterprise Architecture Explorer is a self-service provided by SAP that provides answers to many of your enterprise-relatedquestions. It provides a well-structured and easy way to get to know your options and their relations to the necessary focus areas such asUser Experience, Landscape Architecture, offerings such as SAP products and services as well as Enterprise Architecture. In this sessionyou will learn in more detail what this Explorer is, which benefits it provides and how you can use it to quickly increase your know-howabout relevant technologies, strategies and methods.

DONE

User Experience andLandscape Architectureunder the light ofEnterprise Architecture

If you are an enterprise architect you are typically searching for information that covers both, the business and IT perspective. In addition,you might like to see IT not only as a set of boxes and software. Instead you might want to get the topic structured and related to ITcapabilities. SAP helps you in this matter with a structured approach to provide architecture viewpoints, transition paths and other elementson various burning topics. In this session, we want to introduce this approach and share the current state of this effort. This session willinclude real-life examples focused on User Experience (UX) and Landscape Architecture.

DONE

How to start developing anenterprise UX strategy

You might already know the SAP UX Strategy which provides a lot of important information. However, one question might still be in yourmind: “How can I start now with my enterprise UX Strategy”. In fact if you seriously want to improve user experience in your enterprise, youwill need your own strategy that considers the business and IT goals of your company. Besides the strategy, you will need a roadmap andof course a process that combines all that in a consistent approach. This session provides insight in how to define your strategy, shows atested process and provides several viewpoints on this matter.

TODAY

How to arrange an optimaldeployment of SAP products ina system landscape

Before implementing a new SAP product, IT departments need to decide how best to deploy this product within their system landscape.Information about the deployment architecture of the product needs to be analyzed. Useful deployment options have to be evaluated.Finally the planned landscape architecture for the new product needs to be determined and the new product has to be implemented andintegrated into the existing system landscape. In this session you will learn more about how SAP can help you to identify the optimaldeployment of its products in your system landscape.

April 7

How to useSAP PowerDesigner to modelyour landscape architecture

SAP PowerDesigner is known as a business process and data modelling software for Enterprise Architecture (EA). It helps you to build ablueprint of your current and planned enterprise architecture in its entirety to understand its many interdependencies. Though, SAPPowerDesigner is often used to do process- and data modeling, you can also make use of it to model your reference landscapearchitecture. In this session we are going to perform a live demo of how to use SAP PowerDesigner to model such an architecture basedon given business and IT priorities.

May 3

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User Interface (UI) und User Experience (UX)Was ist eigentlich der Unterschied?

© 2014 SAP SE or an SAP affiliate company. All rights reserved. 5PublicUSER INTERFACE

USER EXPERIENCEB V E

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THE MOTIVATION FOR IMPROVEMENTB V E

increased utilization

USAGE

+60%productivity increase

PRODUCTIVITY

+50%reduced training costs

TRAINING COSTS

-80%

* Results from SAP Design Services Portfolio. For more information, see: https://www.youtube.com/watch?v=4uAHJV4OqAA

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IDENTIFY / DEFINE YOUR CONDITIONS AND BOUNDARIES

Influence factorsBusiness goalsExisting business strategyExisting IT strategy

Typical questionsWhat is my vision?Which missions support my vision?That goals need to be achieved?

EnterpriseUX Strategie

B V E

Typical questionsWhich resources are required?What is the timeline of the project?Which are the project milestones?

Roadmap

B V E

Influence factorsExisting know-how and competenciesAvailable time (other projects)

B V E

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FAMILIARIZE YOURSELF WITH METHODS THAT EXIST (1/3)B V E

1 2

Tactical approach

3

Project

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Concern

FAMILIARIZE YOURSELF WITH METHODS THAT EXIST (2/3)B V E

Concern-based approach

ConcernConcern

How to help unsatisfiedSAP GUI power users

1 2

ViewpointViewpoint

ViewpointDynpro-based applications

with SAPGUI

TransitionTransition

3

TransitionTransition to

SAP Screen PersonasViewpointDynpro-based applicationswith SAP Screen Personas

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FAMILIARIZE YOURSELF WITH METHODS THAT EXIST (3/3)B V E

Analytical approach

Application/ Transaction

TECHNICALANALYSIS

Example: Workload Monitor

VA01

BusinessRating

BUSINESSJUDGEMENT

Example: Value of relatedbusiness process

HIGH

UserSatisfaction

USER SURVEYExample: Satisfaction with

given application / transaction

MEDIUM

UIComplexity

IT ASSESSMENTExamples: UI complexity,

available adopt-adapt-developoptions

HIGH

AdoptOption

AdaptOption

DevelopOption

WDA / Fiori Personas N/A

1

2 3 4

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FINALIZE STRATEGY, EXECUTE ROADMAP (1/3)

MYUX STRATEGY

YOUR EXISTINGBOUNDARIES

CONTINUOUSIMPROVEMENT

Prototypes

B V E

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CONTINUOUSIMPROVEMENTDELIVER & MEASUREDISCOVER & PLAN

KNOWLEDGE & LEARNINGKNOWLEDGE & LEARNING

FINALIZE STRATEGY, EXECUTE ROADMAP (2/3)

YOUR EXISTINGBOUNDARIES

SUSTAIN

Win trust and supportof your management1

Prototypes

Identify prototype activities(adopt and adapt)

Intensify your user research and createa reliable picture of the as-is situation2

Learn and identify your optionsfor improvement3

4a

4b

5 Execute Prototypes

6 Create UX Improvement Roadmap

Identify prototype activities(develop)

6 Execute UX Improvement Roadmap

7 Measure effects via user feedback

8 Finalize yourimprovements

9 Promote yoursuccess

10Sustain yourimprovement &expand your scope

B V E

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KNOW THE DIFFERENT INFORMATION SOURCES

sap.com/eaexplorer

STRATEGY

SAPFiori

SAPUI5

SAPWEB IDE

sap.com/fiori-apps-library

Service.sap.com

Help.sap.com

SCN.sap.com

sap.com

Experience.sap.com

sap.com/solutionexplorer

Training.sap.com

apps.support.sap.com/innovation-discovery

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SYMPLY START

Start a user surveyDon‘t be scared of feedback.Users already feel better if somebody listens to them.Some users are already satisified. Please, let them satisfied.

Also include the business departmentsDirect your colleagues from the different business departments to the SAP Innovation Discovery Tool.Always try to get in touch with end-users, not only with key users or even managers of the business departments.

Start YOUR enterprise UX StrategyStart to draft a rough enterprise UX strategy.Take advantage of the information about enterprise UX strategy in the SAP EA Explorer and start with phase one.

http://sap.com/eaexplorer

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Thank You

Thank You!Any questions?

Jürgen JakowskiTwitter: @JJComment

Mail: [email protected]

Title Date

The Evolution from SAP UX Explorer toSAP Enterprise Architecture Explorer DONE

User Experience and Landscape Architectureunder the light of Enterprise Architecture DONE

How to start developing an enterprise UX strategy DONE

How to arrange an optimal deployment ofSAP products in a system landscape April 7

How to use SAP PowerDesignerto model your landscape architecture May 3