Barry from your security team picks up a lost cell phone near the restroom. He brings it to

your lost and found counter. Jessie is already on the phone, whispers “thanks,” and Barry is

back on his way. Jessie takes the cell phone to the storage closet, dumps the cellphone in a plastic container marked “Cell Phones,” and gets back

to the day’s critical tasks.

Eventually, one of your guests realized they'd lost their phone. They call your property. But, now you have a problem. You don’t track anything!

Running your lost & found department proves complicated. It also causes guest services problems that you’re tired of dealing with all of the time. We get it; it’s easy to forget about lost or found items when there are so many more important things going on at your property.

Running your lost & found department proves complicated. It also causes guest services problems that you’re tired of dealing with all of the time. We get it; easy to forget about lost or found itemsare so many more important things going on at your property.

Trust us.It’ll prove beneficial because you’ll save time handling

lost and found items, but you’ll also enhance your customer service.

It’s time for a change. Today’s the day you upgrade your lost and found efforts. Today is the day you choose software to boost your operation.

are so many more important things going on at your property.

It’ll prove beneficial because you’ll save time handling

lost and found items, but you’ll also enhance your customer service.

Today’s the day you upgrade your lost and found efforts.

Trust us.It’ll prove beneficial because you’ll save time handling

lost and found items, but you’ll also enhance your customer service.

We’re going to take you through the necessary components of lost & found software that gives you a stress-free way to get items back to guests. Are you ready?

Why Your Property Needs Lost & Found Software

Most operations have a disorganized department. How is yours? Are you struggling to get lost items back to guests? Let’s take it further. How are guests able to report that they lost or found something? Do they have to walk to a kiosk on the other end of your property? Now, what happens?

Your guest reports they’ve lost their wallet. But, you have lost wallets for miles. How do you get them their wallet? Maybe your staff found

their wallet, but you’ll never know because they didn’t provide you with the

details of when and where it was found.

Do they have to walk to a kiosk on the Do they have to walk to a kiosk on the Do they have to walk to a kioskother end of your property? Now, what happens?

Your guest reports they’ve lost their wallet. But, you have lost wallets for miles. get them their wallet? Maybe your staff found

their wallet, but you’ll never know because

The days of disorganized disheveled lost and found operations are over. Everyone that runs a property where people frequent realizes this more than ever. To you, a solution might seem a simple fix. It is. But, to your guests, it’s the difference between them getting their possession back, and not.

Now, think about the issues your team faces the most. What hinders their ability to get items back to guests? What frustrates them? Better yet, what would make their life easier, so they can focus on bigger projects that make your property money? The right system can help you achieve Proactive Operations. We’ve figured out what you need in your system.

Now, think about the issues your team faces the What hinders their ability to get items back

what so they can focus on

bigger projects that make your property money?

4 Characteristics of Lost & Found Software Proactive Operations Use

Report lost items through your website.

Match lost items to found items

with ease.

Email or print receipts and storage tags.

Capture digital documentation

of all items.

Being proactive means keeping your lost and found under control. Do you have control of your lost and

found operation? Are you ready to have control? You want to ensure your staff is efficient. You need them

focused on critical operational tasks. You also want your guests happy and coming back.

Implement lost & found software to achieve this.

focused on critical operational tasks.

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PROACTIVE OPERATIONS FOR THE WORLD’S GREATEST PROPERTIES

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