How to check the Signage function

Ver. Date Update WriterV1.0 6/27/2014 Draft Youngchoon Park

Yongwoo Kim

*History

Prologue 1. Model Name Structure in 13’ year (Signage model)

Prologue 1. Model Name Structure in 14’ year (Signage model)

V 755

X 755 A

S 56 5 A

B L

B L

B A

5

5

5

R 574 A B L5Stretched

Standard

Multi-touch

Video-wall A

T 755 A B B5

Outdoor

L

L

L

L

L

InchSub

Category GradeModule

Variation Year

1 2 4 5 6 7 9 10 11

ColorChassis

(Platform)Product

3 8

Transparent S 574 A B L5T

4 Sub Category

-

-

-

-

-

-

5

5

5

5

5

5

Feature

5 Grade

6 Module Variation

7 Year 9Feature Variation

10ColorVariation

11Chassis(Platform)

3 Display

- Standard Shine-out : as ‘8’

► 6th Digit Number - standard/Vidio-wall 700~800 nits - ‘7’, 450~550 nits -‘5’ under 400 nits - ‘3’ - Outdoor : 2000 nits as ‘5’

Seg.2013

1Q 2Q1Q 2Q

2012

3Q 4Q 3Q 4Q2011

WS704/2W

Saturn 7

72FD-LED, 700nit, Shine-out

Main-Stream

WS

/WL

Ser

ies

VL

Ser

ies

Hig

h-E

nd

Mid

dle

-En

dL

ow

-En

d

VS

Ser

ies

37F(53.7mm) TV, 500nitSaturn 4

M3704C’10.8

VS2042F(16.9mm)/47F(17.9mm)/55F(18.9mm)700nitSaturn 7

’11.9(42)’11.10(47/55)

65F (49mm)700nitSaturn 4 AUO

65VS10’11.6

V6

42F/47F/55FE-LED, 450nitSaturn 7

9/4W(42)11/4W(47/55)

WS10

VS10

2/4W

Saturn 4

32(52mm)/42F(30.4mm)/47F(36mm)500nit(42F/47F)/450nit(32)

42F(30.4mm)500nit

M4210L’10.5

H5

H5

’11.5 47F(36mm)500nit

VL10

LED LCD

WL3032FE-LED, 400nit, 18.9mm(R/L/T)

Realtek

8/3W

WL1032/42F/47FD-LED, 400nit, 14mm↓

12/4W

WS30 42F/47FE-LED, 450nit

12/2W

Saturn 7

55F3/4W

WS50 42F/47FE-LED, 700nit

7/1W(47)7/4W(42)

Saturn 7

55F7/4W

84WS70(B)

L9

12/4W(PD)84U (PD/TV)E-LED, UD, 500nit/350nit

Prologue 2. Signage Model PRM(2013)

Seg.2013

1Q 2Q1Q 2Q

2012

3Q 4Q 3Q 4Q2011

Special Models

Vid

eo W

all

Str

etch

ed

Hig

h-E

nd

Tou

chS

emi-

Ou

tdo

or

Ou

td

oo

rTr

ans

par

ent

H5

42F (16.9mm)700nitM4224F

’09.3Q

WX50MF47F2000nit, 11mm

7/4W 55F2000nit, 11mm

7/4W

H5

42F/47F500nitM4716T’10.9

M4214T’10.6 VT30

42F/47F500nit

9/4W(47)11/1W(42)

VX30MF’11.9 47F700nit, 11mm Saturn 4

TS30MF26, TV47F, PD

6/4W

4/4W 42F/47F 700nit

Saturn 7VX30

VX30AFSaturn 7

47F700nit, 11mm

4/4W

38FTV, 420nit

’11.6

M3801S

29TV, 420nit

’11.1 M2901S

1Q 29QAH-IPSWR30

55F800nit, 5.3mmSaturn7

2/2W

WV70

55F, 3D450nit, 5.3mm

7/2WWV70MD

Saturn7

55F500nit, 5.3mm

7/2WWV70B

Saturn7’11.5

Saturn7WV30 47

800nit, 6.3mmWV30MS + AV in

4/2W

11/2W

Saturn7WV30B

WV30BR+ AV in

3/1W47500nit, 6.3mm

47F800nit, 4.5mm↓

10/4WWV50

47500nit, 6.3mm

6/4W WV10

Saturn7

LED LCD

TS50MF 47F, Narrow T-con

3/4W

42F/47F/55F2Q

WT50

10/4W 38FTVWR50

Saturn7

Saturn 4

Saturn 7

Prologue 2. Signage Model PRM(2013)

Seg.2013

1Q 2Q1Q 2Q

2012

3Q 4Q 3Q 4Q2011

Media-PlayerM

idd

le-E

nd

Bo

x ty

pe

(Sta

nd

Alo

ne)

Hig

h-E

nd

Slo

t Ty

pe

(Bu

lit-i

n)

Hig

h-E

nd

Mid

dle

-En

d

NC1000

2/4W

NC2000

NA2000NA2100

NA1000NA1100

7/1W

MP500

’11.9

NC1100

’11.6

NC2100

2/4W

12/3W

MP300

12/2W

MP700Chief River Platform

EOL

EOL

Core i7 (NA1000) / Core i5 (NA1100)

Ethernet 1Gbps

P4500Ethernet 1Gbps

Atom D330Ethernet 1Gbps

P4500, Core i5

Core i7 (NA2000) / Core i5 (NA2100)

Ethernet 1Gbps

P4500Ethernet 1Gbps

Atom D330+NVIDIA MCPEthernet 1Gbps

Cedar Trail (T.B.D)

Prologue 2. Signage Model PRM(2013)

Seg.2013

1Q 2Q1Q 2Q

2012

3Q 4Q 3Q 4Q2011

SuperSignS

up

erS

ign

Co

nte

nts

man

ag

eme

nt

& D

eli

ver

y S

/WC

on

tro

lS

W

’11.9

Elite-w 1.0

’10.2

Elite-S 1.3

Elite-w lite 1.0

’11.10

Elite- c 1.0

‘12.7

Elite –w lite 1.3

Elite –w 1.3 + Control (RJ45+RS232C)

+ ~ 1k Client‘12.8

‘12.8

‘12.4

Beta

Elite –w lite 2.0

Elite –w 2.0 + ~ 4k Client + Mobile App (Android / Touch UI)

2Q (TBD)

2Q (TBD)

Prologue 2. Signage Model PRM(2013)

Prologue 2. Product Portfolio Standard

LS75A (Oct.)WS50

11.5mm

8.5mm

42”/47”/55” (700 nits)

FHD

8.5mm

300 nits42”/47”/55”/65”

FHD

2013 2014 New lineup Model

FHD

42”/47”/55” (700nits)

450nits(42”/47”/55”) - w/ SoC (LS55A) & w/o SoC (LS35A) 300nits(32”/42”/47”/55”65”)

Premium

MainStream

Entry

WS50B

11.5mm

42”/47”/55” (450 nits)

FHDWS10

27.6mm

42”/47”/55” (450 nits)

FHD

LS55A/53A/35A(Apr. for LS55A)

14.8mm

FHD

WL10

400 nits42”/47”

13.4mm

FHD

WL30

400 nits32”/42”/47”/55”/60”(32” – PD)- HD-SDI Ready(55”/

65”)

- HD-SDI Ready

38.7mm

72”

WS70

500nits/ 350nits(Landscape only)

84”27.9mm

WS70(B) UHD 98” 500nits700nits, Shine-Out UHD

LS95A (Aug.)FHD

LargeScreen

(over 70”) FHD to UHD Up-Scaling and Super Resolution

HEVC contents decod-ing/ playback

OPS Compatible Advanced Self Diagnosis Embedded player w/ SoC (Support SDK/API)

< Only in SoC Model> Advanced Self Diagnosis Embedded player w/

SoC (Support SDK/API) 8GB Internal Memory

High BrightnessEven BezelOPS Compati-

ble

Embedded me-dia player w/ SoC

LS33A(Mar.)

HD-SDI Ready(WL10/WL30)

Optimized Interface with RJ45

FHD

New Feature

Essential Usage

Special Signage

Video wall

Semi-Outdoor

Outdoor

Multi-touchUHD

WX50MFWX70MF

WT70 (84” @ Nov)

2,000 nits FHD (47”/72”)

47WV50(B)

Bezel to Bezel Size4.9mm

800 nits (DP in @Oct)

500 nits

FHD

Bezel to Bezel Size5.3mm

800 nits500 nits

FHD

WX30

LV75A (55”, 500 nits @ Jan)LV77A (55”, 700 nits @ Mar)

3.6mm

FHD

Sustain 2,000nits for 5.1 yrs.(based on using 16Hrs/day @ 72”)

0 ~ 50°C (72”) Auto / Manual Brightness scheduling

42”/47”/55”(700nits)

WT30 (Oct)

42”/47” PD 450nits

2013 2014 New lineup

LT55A (@ March)

42”/47”/55”(400nits)

FHD

47”/55” Low-end Video wall (4Q)

55WV70(B/MD)

84”(350nits)IWB S/W,Pen

2000nitsHigh Reliabil-

ity

700nits+Shine out

IR Spread (up to 10points)

DP1.2 Daisy Chain SuperSign Video

Wall

New Feature

WW Slimmest Bezel

PD, Even bezel Docking media

player ready(MP500)

FHD

Prologue 2. Product Portfolio

MediaPlayer

NA1000 (Intel Core i7)NA1100 (Intel Core i5)

SuperSign

MP700 (Intel Core i7, AMD E6760) : UHD content & 4 FHD content ckMP500 (Intel Core i5)

Piggyback type Docking type

Remote system controlCalibration

Remote control & Calibrationsoftware

Web based CMSUp to 1,000 clients

Contents creating management software

OPS Compatible type

Video-wall management software

SuperSign Video wall

Video-wall content editingDynamic wall shape with both linear & non-linear layout

Media Player & S/W

2013 2014 New lineup

Piggyback / Docking typeBased on Bay Trail-M @ April. 2014: Cost Effective

*Ship out schedule from Korea

Prologue 2. Product Portfolio

Prologue 3. Signage Features summary

Based on Consumer TV models Apply the specialized request of Signage Market

QSR

Retail

etc..

Viedo Wall

High Brightness

Video Daisy Chain

IR/RS232 Daisy Chain

RS232/RJ45 Command

Portrait Mode

Super Sign C/W

Media Player

Consumer TV Signage Features Signage Market

H W

13

1. Video Wall Feature and Circuit

Example of Video wall installation

FHD FHD FHDFHD MP700

Full HD 4ch out

Full HD 4ch out

FHD

FHD

FHD

FHD

MP700Serve

rNetwork

ServerFHD

FHD

FHD

FHD

Network

Before Auto Calibration After Auto Calibration

14

1. Video Wall_White Balance

Video Wall White Balance problem.

Check the picture mode setting on all the monitorOK

NG

Adjust white balance according to the guide

Make all monitor settings the same

Trouble Shooting

Check the white balance

Confirm the customer

OK

Confirm the customer

NG

15

Appendix 1 : Manual calibration guide

Warning! (Very Important!)1. If the set the gain value to 192 or higher, some color may not be rendered properly. Because the max gain value is 192. 2. Recommend changing gain value under 3 steps per each color, if you want to change.

A. Manual adjust with SuperSign C B. Manual adjust with remote controller

1. Two ways of manual calibration

Press the [MENU] buttonfor more than five seconds.

Press the [ 0 ] button four times. Press the [OK] button.

The input data is displayed in the upper left corner of the screen.

16

Appendix 1 : Manual calibration guide

The test pattern needs to be moved and scaled up and down for comparing “White color” between 2x2 signage video wall displays.

Check point: White and gray color

Check! Check!Check!

Check!

1st Step

2nd Step

2. Recommendation test pattern (in case of 3x3)

17

Symptom Action

Greenish case

Reduce Green gain

Increase Red & Blue gain

Yellowish case

Reduce Red & Green gain

Increase Blue gain

Reddish case

Reduce Red gain

Increase Green & Blue gain

Symptom Action

Magenta color case

Reduce Red & Blue gain

or

Increase Green gain

Bluish case

Reduce Blue gain

Increase Red & Green gain

Cyan color case

Reduce Green & Blue gain

Increase Red gain

or

or

or

or

or

Appendix 1 : Manual calibration guide

Test Pattern pattern03 pattern04 pattern05 pattern06pattern01 pattern02

3. Calibration pattern

4. R/G/B gain manipulation

18

2. High Brightness Feature and Circuit

Feature

High visibility High Brightness : 2000 nits

2000 nitsNormal

Outdoor

There are a variety of products Brightness

Indoor

47WX50MF 2000nits

72WX70MF 2000nits

Model Max brightness

42/47/55WS50MS 700nits

42/47/55WS50BS 450nits

42/47WL10 400nits

32/42/47/60WL30 400nits

55WL30 350nits

47WV50BR 500nits

55WV70MS 800nits

55WV70BS 500nits

84WS70MS 500nits

84WS70BS 350nits

19

Trouble Shooting2. High Brightness

Brightness is low.

Check the easy brightness control setting “off” in Picture menu

OK

Check backlight setting “100” in Picture menu

Change the easy brightness control setting “off” in Picture menu

Change backlight setting “100” in Picture menuOK

Do factory reset in Option menu

Check the smart energy saving setting “off” in Picture menu

Change the smart energy saving setting “off” in Picture menuOK

NG

NG

NG

Change the mainboard

Change the Module

Check the energy saving setting “off” in Picture menu

Change the smart saving setting “off” in Picture menu

NG

20

3. Video Daisy Chain Feature and Circuit

RGB Daisy Chain

DVI Daisy Chain

Example of Circuit

21

“No Signal” message appear on specific monitor

Trouble Shooting3. Video Daisy Chain

Check the RGB or DVI cable connection for daisy chain

Plug the cable exactly or change the cable

NG

Check the input(RGB or DVI) is same with other monitor

Change input(RGB or DVI)

NG

Connect RGB or DVI signal directly without daisy chain.

Change the main board of defective monitor

NG

Change the main board of monitor sending RGB or DVI out to defective monitor.

RGB

OK

OK

Check HDCP of input source

DVI

OK

Use a distributer

NG

22

1. Problem & Issue

No signal after the Set #2 monitor ? (at the DVI cable’s daisy chain mode)

•First, you should check whether contents is protected from HDCP.•The DVI Out port does not support HDCP. so when the tile mode is configured via DVI cables, only the monitor that receives first signals can play HDCP-encrypted content. If contents is protected from HDCP, you should connect with DVI distributor

SET SET SET SET

DVI DistributorPC or Media Player

DVI out DVI out DVI out DVI out

SET 1 SET 2

SET 4 SET 3

DVI

DVI

OK No display

No displayNo display

HDCP- encrypted content

Not support the HDCP–encrypted content through daisy chain Display the HDCP – encrypted content by DVI distributor

* HDCP(High-bandwidth Digital Content Protection) – A form of digital copy protection developed by Intel Corporation.

Case Study3. Video Daisy Chain

2. Analyze

23

4. IR/RS232C Daisy Chain Feature and Circuit

Example of Circuit

IR/RS232 Daisy Chain(All Video wall model, 42/47/55/60WL30 etc…)

IR only Daisy Chain(42/7/55WS50, 42/47WL10)

24

Trouble Shooting4. IR/RS232C Daisy Chain

Remote controller not working on specific monitor.

Check the rs232c cable or stereo cable connection for daisy chain

Plug the cable exactly or change the cable

NG

Check the Picture ID

Push the “Picture ID Off” button on the remote controller

NG

Check “IR Operation” function is “Yes” in the Signage Setup Menu using SVC remote controller.

Change the setting “Yes”

NG

Operate IR directly without daisy chain.

Change the main board of defective monitor

NG

Change the main board of monitor sending IR out to defective monitor.

25

5. IR/RS232C/RJ45 control

RS-232CMonitor Monitor

Monitor Monitor

Daisy-Chain

Internet

Monitor

Monitor

Monitor

RJ45

RJ45

RJ45

RJ45

RS-232C Serial Connection RJ45 Network Connection

IR/RS-232C Serial Connection

Feature and Circuit

26

RS232C command doesn’t work.

baud rate of monitor and control system

OK

COM port number check

Change baud rate

Trouble Shooting

Change COM port numberOK

connection to the monitor is in-port

Correct the cable connection to in-port

Serial cable is working

OK

NG

Change cable

NG

command exists in the manual

Correct the commandOK

NG

NG

NG

control device works with other units the same model name same FW version

OK

OK

Replace the monitor or the mainboard for the original unit

Change the control device

NG

Still not working

Update FW

5. IR/RS232C/RJ45 control

27

RJ45 command doesn’t work.

Ping the Monitor’s IP

OK

Trouble Shooting

Network environment is workingNG

Change network devices/cables

command exists in the manual

Correct the commandOK

NG

NG

control device works with other units the same model name same FW version

OK

OK

Replace the monitor or the mainboard for the original unit

Change the control device

NG

Still not working

Update FW

5. IR/RS232C/RJ45 control

28

1. Problem & Issue

Power on / off problem when using RS232C control ?

1.Issue : RS232C “Power on command” is OK, but “Power off command” is NG.

2.Cause : imagine such as below case. - Control System baud rate : 9600 - S7 IC ( video processor main IC) baud rate : 115200 if you change the baud rate of Signage, it’ll be changed - Sub Micom IC Baud rate : 9600( it’s fixed value, not adjustable) When you send command “ Power on” or “ Power off”, those command path are different as below the red and

blue line. that’s the reason of that issue3. Solving : Change the baud rate 1152009600

S7 ICBaud rate:115200(adjustable value)

Sub Micom ICBaud rate:9600(Fixed value)

Control SystemBaud rate: 9600

“Power off" command

“Power on”

command

Both Baud rate are not matched

Both Baud rate are matched

Power off command path

Power on command path

It doesn’t work

Signage

Case Study5. IR/RS232C/RJ45 control

29 29

Monitor control

About Main features• SuperSign C software allows you to control one or more monitors remotely via network or RS232 serial

• To ensure the best optimized wall solution, this Auto White Balance feature makes your video wall be adjusted easily and intelligently.

• Support both Network and Serial Management Program

• Single/Group WAN Control

• Scanning the monitors automatically under the same network

• Scheduling the monitor power and input operations.

• Easy Tile Mode setting with convenient GUI

• Remote monitor F/W Upgrade via Network

• Instant Messaging for emergency or notification

• Self Diagnosis for real-time monitoring function for the fan, signal and tempera-ture.

6. SuperSign C Feature and Circuit

30 30

•SuperSignSuperSign is the flexible software tool of managing and editing contents/schedules easily, monitoring players

through network.Displaying Scheduled Content

Content Editing, Scheduling, Man-agement

Morning

Afternoon

Night

6. SuperSign W Feature and Circuit

31 31

Web-based Service

Multi User Account available

Network Scalability Expansion

Dual Editor available

Simple & Quick Edit

Easy Scheduling

Convenient & Easy to Use Graphical User Interface

Web Application

Server(PC)

Media Player

Display

WEB

Manager

Player

WEB

WEB

WEB

WebBrowse

r

Authoring

Authoring

Authoring

Player

Display + PlayerWEB

6. SuperSign W Feature and Circuit

32

Supersign C/W doesn’t work.

Supersign doesn’t work.

Trouble Shooting

Supersign version is the latest

OK

OS works with other units the same model same FW version

Update the latest Supersign

NG

Go through triage of RS232C or RJ45

Use other supportive OS

NG

Still not working

Report to HQ with the issue detail.

Still not working

Uninstall Supersign and re-install

Reboot the control device/monitor

OK

Go through relevant contents from user manual/FAQ documents

33

1. Problem & Issue

Specific models can’t support contents distribution without “settopbox” on SuperSign Elite-W

Below models can not support contents distribution by Supersign Elite-W.

Þ M3203C / M4213C / M3703C / M4214T / M4716T / M4224C / M4715C / M5203C / M47VL10 / M4224F / M3704C / M4716C / M4225C / M4720C / M5520C / M3204C / M4214C / M4215N / 32/42/47VS10 / 65VS10 / 47VX30MF / 47VX30MS / 47WV30 / 47WV30BR / 55WV70MD / 29WR30 / 84WS70

For reference, Below models can support contents distribution without “SetopBox”.

Þ 42/47/55VS20, 42/47/55WS10, 42/47/55WS50, 32WL30, 42/47/55/60WL30, 42/47WL10, TSP500, 47WV50, 55WV70MS, 38WR50, 47WX50MF, 72WX70

6. SuperSign W Case Study

34

1. Problem & Issue

Specific models can’t be controlled by SuperSign Elite-W.

Below models cannot be controlled by SuperSignElite-W.

Þ M3203C / M4213C / M3703C / M4214T / M4716T / M4224C / M4715C / M5203C / M47VL10 / M4224 F/ 29WR / 47WX50MF

For reference, Below models need “SettopBox” to be controlled on SuperSign Elite-W.

Þ M3704C / M4716C / M4225C / M4720C / M5520C / M3204C / M4214C / M4215N / 32/42/47VS10 65VS10 / 47VX30MF / 47VX30MS / 47WV30 / 47WV30BR / 55WV70MD / 84WS70

Also, Below models can be controlled without “SettopBox” by SuperSign Elite-W.Þ 42/47/55VS20, 42/47/55WS10, 42/47/55WS50, 32WL30, 42/47/55/60WL30, 42/47WL10, TSP500, 47WV30, 47WV30BR, 47WV50, 55WV70MS, 55WV70MD, 29WR30, 38WR50, 47WX50MF, 72WX70, 84WS70

Case Study6. SuperSign W

35

• Digital Signage Contents Player

• Supported Resolution : Full HD (1920 X 1080)

• Solution

- Box Type : NC1000, NC1100, NA1000, NA1100

- Slot Type : NC2000, NC2100, NA2000, NA2100 (Built In)

- Box & Docking Type : MP500, MP700

Software

Box Type (Exter-nal Type)

Slot Type (Internal type)

Display Moni-tor

7. Media Player

36

Media player doesn’t work.

Trouble Shooting

Cable is working

OK

Replace SSD or HDD

Change the Cable

NG

Check the fan condition

Still not working

Report to HQ with the issue detail.

OK

Conduct OS recovery

Go through relevant contents from user manual/FAQ documents

Clean the fan

NG

Still not working

Still not working

Replace the whole set

Still not working

7. Media Player

37

▣ NC2000 Dust cleaning Guide

Disassemble Fan cable Disassemble Screw (5ea) Disassemble a fan

Heat sink and Fan cover cleaning

Brush away the dust with toothbrush

and then clean with a air cleaner

The assembly is reverse order of

disassembly

1 2 3 4

5

*Prepare a small screwdriver

38

Disassemble screw 1ea

Disassemble screw (3ea) Disassemble SSD and S/B

Disassemble fan cable & screw (2ea) Fan & Heat sink cleaning

Brush away the dust with toothbrush

and then clean with a air cleaner

Disassemble a fan

▣ NC2100 / NA2100 / NA2000 Dust cleaning Guide

1 2 3 4

5 6 7

39

1. Problem & Issue

Customer wants to recover O/S(WES) to initial status with F11 recovery function.

• WES O/S has F11 function to recover by itself.

• Guide for using F11 recovery function.

1. Copy the “C drive wim” file to “D” drive in Media Player.2. Reboot Media Player.3. Press F11 when the message for “F11 Recovery function” is displayed during boot time.

Note1. This F11 function is applied to only “C” drive. In other words,, this function cannot recover the “D” drive.

**WES : Windows Embedded Standard

Case Study7. Media Player

40

1. Problem & Issue

Customer wants to recover O/S(WES) to initial status with F11 recovery function.

• By using wim and some necessary files, WES O/S can be installed newly as its initial status.

1. Wim file for both “C” and “D” drive2. Batch file for installing “wim” file3. The execute file, Ghost32.exe.4. winpe4wes_usb_clean.GHO (for making bootable USB of WES)5. GrubInst program file, grubinst-1[1].1-bin-w32-2008-01-01.zip.

(for making bootable USB of WES)6. clean.bat (should be matched with each Media Player.)7. Manual document about installation of WES wim file.

Case Study7. Media Player

41

1. Problem & Issue

Customer wants to recover O/S(WES7P) to initial status.

• WES7P O/S does not have F11 recovery function. So, SI should get the below files and install them as described at manual(No.3 document file).

1. Wim file for “C” drive. (Being different with WES, some WES7P O/S does not have “D” drive wim file.)2. “WinPE Booting” files3. Manual document about installation of WES7P wim file.

Note1. If SI does not have “wim” and necessary files for installing it, please contact to O/S image charger..

Case Study7. Media Player