How to Build the Business of the Future v2
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CLOSING the KNOWLEDGE DIVIDE
Kyle Lacy (@kyleplacy)
Steps to Building the Business of the Future
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My Career
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Lessonly is used by thousands of teamsto translate important work knowledgeinto lessons that accelerate productivity.
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We must understand change.
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Louis CK Video
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TechnologyRa
te o
f Cha
nge
Time
Deloitte University Press | dupress.deloitte.com
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Technology
Highest Performing Teams and Businesses
Rate
of C
hang
e
Time
Deloitte University Press | dupress.deloitte.com
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Technology
Highest Performing Teams and Businesses
Rate
of C
hang
e
Time
Typical Businesses
Deloitte University Press | dupress.deloitte.com
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$205,000,000,000total estimated cash reserve
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If they own the audience.
They own the future.
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My morning before 8am…
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Deloitte University Press | dupress.deloitte.com
Rate
of C
hang
e
Time
IndividualsTechnology
Highest Performing Teams and Businesses
Typical Businesses
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Deloitte University Press | dupress.deloitte.com
Rate
of C
hang
e
Time
Highest Performing Teams and Businesses
Typical Businesses
KNOWLEDGEDIVIDE
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KNOWLEDGE DIVIDE: the gap between those who can find, create, manage, process and disseminate information and those who are impaired in the process.
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The impact of this divide is real.
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“People are falling behind because technology is advancing so fast and our skills and organizations aren’t keeping up.”
— Erik Brynjolfsson, MIT
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Netflix vs. Blockbuster (2004 - 2010)
$6 Billion
Time
$4 Billion
$2 Billion
$0
Blockbuster Revenue
Netflix Revenue
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Netflix vs. Blockbuster (2004 - 2010)
$6 Billion
Time
$4 Billion
$2 Billion
$0
Blockbuster Revenue
Netflix Revenue
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“Companies rarely die from moving too fast,and they frequently die from moving too slowly.”
—Reed Hastings, Netflix
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Netflix is a $60 billion company.That’s 12x Blockbuster’s peak value.
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Deloitte University Press | dupress.deloitte.com
Rate
of C
hang
e
Time
KNOWLEDGEDIVIDE
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SPEED ACCESS ANALYTICS
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SPEED
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RULES AROUND SPEED
Empower Change with Technology
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EMPOWERING CHANGETechnology to bridge the gap.
File Management and Email Chat and Collaboration
Project & Process ManagementLearning and Development
Goal Orientation
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EMPOWERING CHANGEThrough goal orientation
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WATERFALL GOAL
ORIENTATION
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@KYLEPLACY
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@KYLEPLACY
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RULES AROUND SPEED
Empower Change with Technology
Minimum Viability
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1999
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Logikcull automates more than 3,000 different processing steps, including deduplication, virus scanning and indexing, so that you don’t have to. You get an email when your documents are ready to review. It’s as simple as that.
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DESIGN-CENTRIC FRAMINGBuilding minimum viability within your team or business
PERSONA
PROBLEM SCENARIO
ALTERNATIVES
VALUE PROP
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DESIGN-CENTRIC FRAMINGBuilding minimum viability within your team or business
PERSONA
PROBLEM SCENARIO
ALTERNATIVES
VALUE PROP
Chris the CTO - has funding and a mandate to transition the business towards cloud communications services; many bases to cover, lots of work to do.
IT is the most expensive, most risky area when making changes to the business.
1) Place large, risky bets on major new system upgrades. 2) Make small incremental updates (but risk not keeping pace).
Leonid will offer modular, integration-friendly applications in two critical areas: 1) services provisioning and 2) end user self-service portals.
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DESIGN-CENTRIC FRAMINGBuilding minimum viability within your team or business
KEY ASSUMPTIONS
EXPERIMENT
VALIDATION CRITERIA
RESULT
If we offer modular solutions in the areas of services provisioning and end user portals, we’ll find customers who want to buy those solutions.
Offer consulting around related problem scenarios, for example standardizing workflows, standardizing product design and configuration options, and see if customers are interested.
Do we find interested customers? Are we able to converge to similar offers on a repeatable basis? Does the work we do suggest that a software solution to standardize and automate the underlying jobs would be valuable?
Strong preliminary validation
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DESIGN-CENTRIC FRAMINGBuilding minimum viability within your team or business
PERSONA
PROBLEM SCENARIO
ALTERNATIVES
VALUE PROP
KEY ASSUMPTIONS
EXPERIMENT
VALIDATION CRITERIA
RESULT
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Deloitte University Press | dupress.deloitte.com
Rate
of C
hang
e
Time
IndividualsTechnology
Highest Performing Teams and Businesses
Typical Businesses
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KNOWLEDGE DIVIDE: the gap between those who can find, create, manage, process and disseminate information and those who are impaired in the process.
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ACCESS
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RULES AROUND ACCESS
We are the Google Generation
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100,000,000,000Number of monthly Google searches
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When you need it now
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Google Search I’m Feeling Lucky
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Stat about 8 hours in lost productivity
The exercise of searching for internal knowledge can cost a business up to 8 hours of productivity per week per employee.
- McKinsey
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JUST-IN-TIME: denoting a manufacturing system in which materials or components are delivered immediately before they are required in order to minimize inventory costs.
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“Amazon says it may box and ship products it expects customers in a specific area will want—based on previous orders and other factors…”
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@KYLEPLACY
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RULES AROUND ACCESS
We are the Google Generation
Experience Drives Success
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USER
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CONSUMER
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And the experience is
seamless
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@KYLEPLACY
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• 45-55 minutes to use• $800M to build• $80M/year to maintain
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Deloitte University Press | dupress.deloitte.com
Rate
of C
hang
e
Time
IndividualsTechnology
Highest Performing Teams and Businesses
Typical Businesses
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KNOWLEDGE DIVIDE: the gap between those who can find, create, manage, process and disseminate information and those who are impaired in the process.
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ANALYTICS
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RULES AROUND ANALYTICS
Data over Dogma
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“We must move from numbers keeping score to numbers that drive better actions.”
— David Walmsley
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A rorschach test…
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EXAMPLE OF AN IMPACT SLIDE TEXTExample of supporting information or sourcing information goes here
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How do you feel?
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EXAMPLE OF AN IMPACT SLIDE TEXTExample of supporting information or sourcing information goes here
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“We all have beliefs, tendencies, and desires that are formed and sustained—not by data—but by some combination of our past and our pride. When we deem any one of these beliefs, tendencies, or desires to be incontrovertibly true, the result is dogma.”
— Max Yoder
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“70% of technology implementations fail because of bad data.”
- Forrester Research
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There is one source of truth and everyone is responsible for keeping it clean.
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@KYLEPLACY
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@KYLEPLACY
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RULES AROUND ANALYTICS
Data over Dogma
Embrace Amy Ingram
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Meet Amy Ingram
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The company is viewed as an agile network, empowered by team leaders and fueled by collaborationand knowledge-sharing.