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Yegor Bugayenko

How to Be Honest and Keep a Client

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15projects

300K+lines of code

200+programmers

7clients

3years

teamed.io

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EstimatesSources Tasks

Bugs

RisksLogs

TalksFull Access

CI

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Easy?

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3Directing us.Asking/telling us.Judging us.

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Why?

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Because they are idiots.

Dumb and Dumber (1994)

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Micro-management.

1

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“I'm paying you,do what I say”

— Your Client

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No ground rules.problem

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Why this task is not assigned?

When next version will be released?

Why didn’t you report yesterday?

Who is fixing this bug?

Why this ticket is in lower priority?

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Explain them the rules.solution

Teach

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Policy of work.aka Project Management Plan

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No management artifacts.problem

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Burn After Reading (2008)

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Budget

Schedule

Risk List

R&R

QualityScope

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Improve your management.solution

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No engagement.problem

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Hail, Caesar! (2016)

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Keep them busy.solution

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Recruiting

Documenting

Tech AnalysisUser stories

Testing

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Asking/telling too much.

2

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“By the way, why PostgreSQL?”

— Your Client

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“I think MySQL willwork better, use it.”

— Your Client

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Expect us to teach them.problem

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Let them pay for it.solution

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ticket

sources

client team

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Change control.solution

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Questioning our skills.

3

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My friend said it’s wrong.problem

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Independent reviews.solution

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