How To Assess Employee Experience, Wellbeing & Engagement
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Transcript of How To Assess Employee Experience, Wellbeing & Engagement
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HOW TO ASSESSEMPLOYEE EXPERIENCE,WELLBEING ANDENGAGEMENT:
Introducing: The EmployeeExperience for Resilience Index
WWW.RESILIENCEMENTOR.COM
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5 THEMES 10 TOPICS
EASTWAY UNIVERSITYOF SOCIAL SCIENCES WWW.EUSS.EDU
2 QUESTIONS
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WELCOME TOWORKSHOP 4 INTHE RESIL IENCEAT WORK SERIES:
Assessing EmployeeExperience, Wellbeing andEngagement using TheExperience for ResilienceIndex
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This series of shortworkshop presentationsexplore key topics ofengagement, performanceand resilience at work tosupport your business casefor new Wellnessinitiatives.
Enjoy,Gavriel ShawResilienceMentor.com
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EASTWAY UNIVERSITYOF SOCIAL SCIENCES WWW.EUSS.EDU
PUT THE EMPLOYEE FIRSTPut the employee first when assessing employee
experience, wellbeing and engagement.
EMPLOYEE-ORIENTATION
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EASTWAY UNIVERSITYOF SOCIAL SCIENCES WWW.EUSS.EDU
How do we do that???
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EASTWAY UNIVERSITYOF SOCIAL SCIENCES WWW.EUSS.EDU
Could it be as simple as
asking about their personal
experience?
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EASTWAY UNIVERSITYOF SOCIAL SCIENCES WWW.EUSS.EDU
That is: Directly ask them
how they feeeel.
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EASTWAY UNIVERSITYOF SOCIAL SCIENCES WWW.EUSS.EDU
Without asking what they
want to see improved, yet.
That comes later. First, ask:
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‘What is it like foryou generally day-by-day, to work at
ABC company?’
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EASTWAY UNIVERSITYOF SOCIAL SCIENCES WWW.EUSS.EDU
However:
Asking people that kind of
question may ring alarm bells.
They may feel suspicious why HR
is asking them such an unusual
question. They might fear they
are under review.
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EASTWAY UNIVERSITYOF SOCIAL SCIENCES WWW.EUSS.EDU
(Such a shame that we’ve lost the spirit
of asking each other how we feel.)
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EASTWAY UNIVERSITYOF SOCIAL SCIENCES WWW.EUSS.EDU
Allow employees to understand that it's
the company under review, not them.
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EASTWAY UNIVERSITYOF SOCIAL SCIENCES WWW.EUSS.EDU
And let’s put some structure around it
with an indexing tool:
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EASTWAY UNIVERSITYOF SOCIAL SCIENCES WWW.EUSS.EDU
(Feel free to adapt and make use of the
Index. A printable template and user-
guide is available at:
www.resiliencementor.com/index).
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EASTWAY UNIVERSITYOF SOCIAL SCIENCES WWW.EUSS.EDU
The Index covers 5major themes with 2
topics each:
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Theme 1:Inspired for Purpose
Organisations GoalsPerformance Contribution
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Theme 2:Learning for Development
Job TrainingCareer Progression
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Theme 3: Generous for Recognition
Receiving RecognitionGiving Gratitude
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Theme 4: Habits for Health
AutonomyRejuvenation
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Theme 5: Culture for Collaboration
Team CohesionPositive Environment
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EMPLOYEES SCOREEACH TOPIC FROM TWOPOINTS OF VIEW:
1: How satisfied are
you with this at present?
2: How supported do you
feel with this at present?
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This approach gainsuseful ins ight about an
employees overal lexper ience .
(v is i twww . res i l iencementor .com / index
for a fu l l descr ipt ion . )
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The Index indicates areas ofsatisfaction as well as areas forimprovement that the companycan consider:
Both in terms of what theemployee wants the company toimprove.
And also in terms of what theemployee sees currentopportunity to work on. (Theseare often things the company cansupport).
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USE THE INDEX ASSESSMENTFOR:
Individual employeeengagement appraisals.
Employee self-assessment ofjob satisfaction.
Employee objectives settingand review.
Team-wide workshops forwellbeing culture.
HR/OrganizationalDevelopment assessments.
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EASTWAY UNIVERSITYOF SOCIAL SCIENCES WWW.EUSS.EDU
Aggregating variousemployee results
together can identifykey priorities for new HR
initiatives.
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EASTWAY UNIVERSITYOF SOCIAL SCIENCES
Enjoy making use of theIndex and let us knowwhat you do with it.
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EASTWAY UNIVERSITYOF SOCIAL SCIENCES WWW.EUSS.EDU
Visit the Index UserGuide and downloadthe template for use inyour organisation.
www . res i l iencementor .com / index
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Access our white paper:Resilience At Work, for thecomplete picture on which theseworkshops are based.
WHITE PAPER
www.resiliencementor.com/whitepaper