1. How theprogram builds Conversation Intelligence 1

2. Comprehensive Program Interactive workshop (one or two days) Optional further support: Practical teleclasses Skill Builders One-on-one professional coaching2 3. The 5 C Conversation Flow 4. 5 5. 6 6. 7 7. 8 8. The 5C Flow is becoming common language and people are using it in meetings, one-on-one conversations and there is a buzz around the office about how this tool has helped managers communicate to get work done faster and more efficiently. Annie Horodnyk, Learning & Development Specialist, Woodbine Entertainment Group 9 9. 10 10. 11 11. Strengths Values Best self Reality Struggles Situation Context Intentions Thoughts Feelings12 12. 13 13. 14 14. 15 15. Asking good questions Listening with focused attention Saying things that further the intended outcome of the conversation 16 16. We enhance the 3 core skills of conversation:AskingListeningSayinggood questionswellwhat matters17 17. We learn about conversation through focused conversations18 18. Appreciate and build on existing expertise Notice default patterns Create a plan for continued improvement Return to work inspired! 19 19. Imagine if you raised your TM20 20. Contact us today Jeff Richardson (416) 428-5093 jeff@impactfulconversation.com 21