Rick BadgleyVice President Retail & Talent

ERE 2016, Las VegasHow Talent Acquisition & the Business are Thinking Ahead

Giving, by the numbers

50 million pairs of new shoes given!

360,000 sight restorations!

250,000 weeks of safe water provided!video

TOMS Evolution

Start-Up• Founder led• Red ball syndrome• Hyper cross functional• Core skill set – “Get’r

Done”

Growth Company• We can't lose• More, More, More• Green people leaders• Where did everyone go• Core skill set - Agility

Adolescence• Equity partner• Professional

Leadership• Strategic Planning• Focus on a few things• Talent as a Priority• Core skill set – Agility

with deep capabilities

Lessons Learned•Need can be the worst evaluator of talent•Defining job expectations rather than job descriptions• Lack of strategy results in high turnover•People are resilient when they believe in your mission•Org charts do not enable productivity•Need to balance culture and capabilities when hiring• Invest heavy into first time managers•Measure everything

Aligning Talent Strategies

• What are the success measures?• How does this align to our employment brand?

Build upon One-for-One Movement

• Where, when, & how?• Do we need to redefine our people structure?Grow the Business

• How will this change our infrastructure?• What will we start doing and what will we stop doing?Strengthen Foundation

• What experiences, education, exposure are needed?• What is our retention and promote expectations?Invest in Our People

Strategic Pillars Talent Response

• What are the success measures?

• How does this align to our employment brand?

Build upon One for

One Movement

• Where, when, & how?• Do we need to redefine

our people structure?

Grow the Business

• How will this change our infrastructure?

• What will we start doing and what will we stop doing?

Strengthen Foundation

• What experiences, education, exposure are needed?

• What is our retention and promote expectations?

Invest in Our People

WHAT CAPABILTIES ARE NEEDED?

Capabilities Matrix

• HR Technologies• Total Rewards• Consultation

• Social Impact• Relationship Builders• Internships• Creative & Design

• Wholesale• Supply Chain

• Retail• E-commerce• New Markets

• Brand marketing• Social Medial• Social Impact• PR• Content Generation

Build upon our

Movement

Grow the Business

Invest in our People

Strengthen Foundation

Building a PlanBuild

• Availability of Talent

• Aspiration of Talent• Readiness of Talent• Current

Performance• Three E’s• Risks

Buy

• Availability of Talent

• Cost of Talent• Impact of Talent• Expectations of

Role• Cultural

Implications• Risks

Borrow

• Availability of Talent

• Cost of Talent• Length of need• Cultural

Implications• Risks

Pulling it all Together

• Interrupting Strategy ✔•Aligning Capabilities ✔•Working with Hiring Manager•Prioritization•Assessing Risk to Business• Setting Expectations•Build – Buy – Borrow

People PlanningStrategic Pillar: Grow the Business Capability: Retail

Experiences Build Buy Borrow

Readiness Score Availability Score Deliverable ScoreOperations 1 People Management 1 P&L Management 1 Exp. Retail 2 Story Telling 1 Allocation 3 Replensihment 2 Café 2 Apparel / Footwear 2 POS 3 Merchandising 1 Business Building 1

Results & Measurement

•Time to Productivity Increase •1st Year Attrition reduction•Promotion Rate •Time to Velocity• Internal Referrals •Contingent Labor•Learning Adoption

Questions?