How Talent Acquisition and the Business are Thinking Ahead at TOMS-Badgley
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Transcript of How Talent Acquisition and the Business are Thinking Ahead at TOMS-Badgley
Rick BadgleyVice President Retail & Talent
ERE 2016, Las VegasHow Talent Acquisition & the Business are Thinking Ahead
Giving, by the numbers
50 million pairs of new shoes given!
360,000 sight restorations!
250,000 weeks of safe water provided!video
TOMS Evolution
Start-Up• Founder led• Red ball syndrome• Hyper cross functional• Core skill set – “Get’r
Done”
Growth Company• We can't lose• More, More, More• Green people leaders• Where did everyone go• Core skill set - Agility
Adolescence• Equity partner• Professional
Leadership• Strategic Planning• Focus on a few things• Talent as a Priority• Core skill set – Agility
with deep capabilities
Lessons Learned•Need can be the worst evaluator of talent•Defining job expectations rather than job descriptions• Lack of strategy results in high turnover•People are resilient when they believe in your mission•Org charts do not enable productivity•Need to balance culture and capabilities when hiring• Invest heavy into first time managers•Measure everything
Aligning Talent Strategies
• What are the success measures?• How does this align to our employment brand?
Build upon One-for-One Movement
• Where, when, & how?• Do we need to redefine our people structure?Grow the Business
• How will this change our infrastructure?• What will we start doing and what will we stop doing?Strengthen Foundation
• What experiences, education, exposure are needed?• What is our retention and promote expectations?Invest in Our People
Strategic Pillars Talent Response
• What are the success measures?
• How does this align to our employment brand?
Build upon One for
One Movement
• Where, when, & how?• Do we need to redefine
our people structure?
Grow the Business
• How will this change our infrastructure?
• What will we start doing and what will we stop doing?
Strengthen Foundation
• What experiences, education, exposure are needed?
• What is our retention and promote expectations?
Invest in Our People
WHAT CAPABILTIES ARE NEEDED?
Capabilities Matrix
• HR Technologies• Total Rewards• Consultation
• Social Impact• Relationship Builders• Internships• Creative & Design
• Wholesale• Supply Chain
• Retail• E-commerce• New Markets
• Brand marketing• Social Medial• Social Impact• PR• Content Generation
Build upon our
Movement
Grow the Business
Invest in our People
Strengthen Foundation
Building a PlanBuild
• Availability of Talent
• Aspiration of Talent• Readiness of Talent• Current
Performance• Three E’s• Risks
Buy
• Availability of Talent
• Cost of Talent• Impact of Talent• Expectations of
Role• Cultural
Implications• Risks
Borrow
• Availability of Talent
• Cost of Talent• Length of need• Cultural
Implications• Risks
Pulling it all Together
• Interrupting Strategy ✔•Aligning Capabilities ✔•Working with Hiring Manager•Prioritization•Assessing Risk to Business• Setting Expectations•Build – Buy – Borrow
People PlanningStrategic Pillar: Grow the Business Capability: Retail
Experiences Build Buy Borrow
Readiness Score Availability Score Deliverable ScoreOperations 1 People Management 1 P&L Management 1 Exp. Retail 2 Story Telling 1 Allocation 3 Replensihment 2 Café 2 Apparel / Footwear 2 POS 3 Merchandising 1 Business Building 1
Results & Measurement
•Time to Productivity Increase •1st Year Attrition reduction•Promotion Rate •Time to Velocity• Internal Referrals •Contingent Labor•Learning Adoption
Questions?