Case Study

“ The Honeywell solution had everything we were looking for, and was something we could grow into.”Marc Sy, IT Manager, Bon Appetit Bakery

HOW SWEET IT IS: BON APPETIT BAKERY SPEEDS DELIVERIES AND CUTS COSTS USING HONEYWELL MOBILE COMPUTING AND PRINTING SOLUTIONS

“We’ve seen a lot of time savings, reduced user error and we now spend much less time on the back and forth involved in product replacement and repair. The new technology has really just made life a lot easier.”

– Marc Sy, IT Manager, Bon Appetit Bakery

Bon Appetit Bakery’s network of 400 delivery drivers had previously been

using consumer-grade personal digital assistants (PDAs) to help track

their deliveries. However, because of the demanding delivery environment,

nearly 5% of their PDAs needed repair or replacement every week. That’s

about 1,000 costly concerns every year – and money better spent

elsewhere in the business.

Bon Appetit knew they needed to upgrade to a rugged, more innovative

hardware technology that could not only withstand the rigors of the

delivery environment, but also grow with them in the future.

Expanding InnovationSince they already had an existing internal software and enterprise

resource planning (ERP) system, Bon Appetit Bakery turned to a field

mobility solutions provider to help implement a hardware solution that

would seamlessly integrate with Bon Appetit’s existing software.

After testing multiple devices, Bon Appetit selected Honeywell mobile

computers and printers.

The Honeywell mobile computers enable each distribution driver to identify

the items he needs to load into his truck. The mobile computer also

provides his delivery route for the day.

At each destination, the driver uses the Honeywell mobile computer to

enter the quantity of each product he’s unloading for delivery.

Next, the Honeywell mobile printer makes it easy to print a pre-invoice for

review to ensure that the delivery is correct. The store manager can then

accept delivery by signing the invoice directly on the mobile computer’s

touchscreen display.

Bon Appetit® Bakery is a wholesale manufacturing facility, specializing in gourmet baking and distribution of top-quality Danish pastries, cakes, muffins and other fine gourmet products. The California-based business serves the retail and convenience store industry throughout the U.S., Canada and Mexico.

“We’ve already had a [Honeywell] mobile computer get run over by one of our trucks, and it’s still working. The screen wasn’t even cracked, and all the keys still worked. It’s amazing.”

– Marc Sy, IT Manager, Bon Appetit Bakery

Bon Appetit Bakery CS | Rev B | 03/16© 2016 Honeywell International Inc.

For more informationwww.honeywellaidc.com

Honeywell Sensing and Productivity Solutions9680 Old Bailes Road

Fort Mill, SC 29707

www.honeywell.com

To complete the delivery, Bon Appetit’s driver prints a signature copy

invoice for the customer. Then it’s off to his or her next delivery destination.

“The Honeywell solution had all of the capabilities we were looking for, and

was something we could grow into,” said Bon Appetit Bakery’s IT Manager,

Marc Sy. “Employees especially liked the long battery life, which lasts a

whole 12-hour shift without any issues.”

Sy also noted that the rugged design of the Honeywell solution was

something they definitely needed.

“Our distributors are rough, and we were replacing between 15 and 20 of

our old PDAs each week. Even though we had them under warranty, we

were still constantly on the phone working to get them replaced. On top of

that, the repair or replacement took a two-week turnaround,” explained Sy.

That’s no longer an issue, thanks to the new Honeywell solution.

“We’ve already had a mobile computer get run over by one of our trucks,

and it’s still working. The screen wasn’t even cracked, and all the keys still

worked. It’s amazing,” said Sy. “We also have the Honeywell Repair Services

package, and so now our repair turnaround time has gone down from two

weeks to two business days.”

Since deployment, Sy said they’ve seen impressive results that make them

excited for the future.

“We’ve seen a lot of time savings, reduced user error and we now spend

much less time on the back and forth involved in product replacement and

repair,” said Sy. “The new technology has really just made life a lot easier.

Drivers can now get in and out of the stores much faster and in a more

efficient way.”

Planning for the FutureSy said they hope to further expand upon the capabilities of their

technology. And now that they’re seeing the benefits of an advanced

hardware solution, they plan to revisit their proprietary software and

internal ERP system, too.

“Our hope is that we can expand upon our total solution in the future to help

with faster data processing and a better invoicing system,” said Sy. “This

will help us offer better, more efficient service to our customer network,

which is one of our most important goals.”