How Successful is Your Mobile Affiliate Channel? PerformanceIN Live Presentation with Hotels.com
Transcript of How Successful is Your Mobile Affiliate Channel? PerformanceIN Live Presentation with Hotels.com
Is Your Mobile Affiliate Channel Ready?
Michael JaconiFounder & CEO, Button
Sam RichardsDirector of Global Partner
Marketing, Hotels.com
Mobile isimportanttoday
will beMobileeverythingtomorrow
Flurry, 2017; Dscout, 2017
Amount of time consumers spend on their smartphones per day
5 hoursNumber of times consumers touch their smartphone daily
2,617
ComScore, 2017 (excludes travel, auto, & auction sites)
of commerce happens on mobile in the U.S.
22%
eMarketer, 2017 (excludes travel & event ticketing)
Will be spent by consumers on mobile this year in the U.S. alone
$102 Billion
eMarketer, 2017
Will be spent by consumers on mobile in 2017 in the UK
$47 Billion
Phocuswright, 2017
Expected travel spend on mobile in 2017
$37 Billion$39 Billion$54 Billion
Phocuswright, 2017
Mobile share of total online gross bookings in 2017
22%24%49%
Hotels.com Travel Tracker, 2016
Mobile device 76%
Camera 37%
A loved one 37%
Laptop 27%
Headphones 18%
12345
Top 5 Travel Accessories
eMarketer, 2017
Where else can brands find buyers?
Brands have predominantly been focusing on the apps with the highest traffic…
ComScore “2017 US Mobile App Report”
…But why aren’t brands leveraging partnerships more to drive in-app demand?
Linking to mobile web is not always a good experience 1
Links are Broken
For example, the travel industry is not new to partnerships. Yet the consumer experience on mobile is extraordinarily flawed and completely broken, leading consumers to transact in a non-optimized mobile site and resulting in very low conversion rates.
Tracking is hard2 (really hard)
App Mweb Desktop
Linking in mobile is hard, especially in apps.
If you were able to link, tracking was unreliable.
Partnerships rely on links.
Challenge: Tracking
Affiliates focused on Mweb and desktop – where brands know that they will be rewarded
Customers are pushed into Mweb or desktop, leading to a consumer journey that’s suboptimal
Hotels.com struggled to create App demand via channel, which is strategically important
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Challenge: Tracking
App Mweb Desktop
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Criteo, 2016
Apps convert far better than mobile web
300%
The Solution
Button allows reliable tracking in-app + mWeb
Flexibility on how to direct demand
Allows our partners additional opportunities to earn commission
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: Button created a seamless experience
App Mweb Desktop
Intent is everywhere…it was just disconnected.
Hotels.com has now partnered with more than 20 leading mobile brandsranging from loyalty, shopping, local discovery, and digital content
Customer & Partner friendly experiences
30%Higher spending in-app
versus mobile web in 30 days
Hotels.com also tapped into Transactional Revenueas a Publisher in the Button Marketplace
This allowed Hotels.com to monetize beyond sponsored listings and ads within
their app – driving revenue through transactions or installs.
This transactional revenue allows brands across all industries to
monetize in ways beyond advertising.
As mobile continues to grow year-over-year…
…affiliate and partnerships will increase the reach of brands around the world…
Giving users what they want, when they want it.