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How Review Rise Is An Instant Customer Feedback and Online Review Platform
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Transcript of How Review Rise Is An Instant Customer Feedback and Online Review Platform
@ReviewRise | ReviewRise.com
Get Customer Feedback, Testimonials and Online
Reviews With Ease
@ReviewRise | ReviewRise.com
Of Consumers Trust Online Reviews As Much
As Personal Recommendations
-2014 BrightLocal Consumer Survey
88%
@ReviewRise | ReviewRise.com
We’ve created an automated platform for feedback on many levels. Drop in your customers
email address and let ReviewRise go to work.
@ReviewRise | ReviewRise.com
All-in-one private feedback system
Capture your Net Promoter Score
Head Off Bad Reviews
Capture Powerful Testimonials
One-click Display On Your Website
Gain Online Reviews
Feedback Reporting & Review Monitoring
@ReviewRise | ReviewRise.com
How It Works For Your Customer
@ReviewRise | ReviewRise.com
Your customer gives you their email address during your business interaction.
@ReviewRise | ReviewRise.com
A few days later they receive an email
asking them to give feedback on your
business
@ReviewRise | ReviewRise.com
If they rate you a 9 or 10 (you control the settings), they are then asked
to review you on review sites you have selected.
We have over 40 review sites integrated
@ReviewRise | ReviewRise.com
Review encouragement landing page
@ReviewRise | ReviewRise.com
If they rate you a low score or leave a negative comment, you are alerted so you can follow-up and correct the
experience, helping prevent a negative online review.
This step is still private feedback, just for you.
@ReviewRise | ReviewRise.com
Easy for your customers to be heard, valued and provide
feedback you can use.
@ReviewRise | ReviewRise.com
How It Works For Your Business
@ReviewRise | ReviewRise.com
When we set-up your ReviewRise account, we
create your business locations and the branded
emails requesting feedback.
@ReviewRise | ReviewRise.com
We also configure up to 3 review sites you want to encourage online reviews on.
@ReviewRise | ReviewRise.com
Once it’s all set-up, it’s time to add your customers email.
@ReviewRise | ReviewRise.com
Email addition and feedback request features:
• Add emails one-by-one from any device• Bulk upload via Excel/CSV• Custom integration with CRMs, Database
For bulk or custom integrations with mass email population, the platform features an auto-drip
feature to only send ‘X’ amount per day
@ReviewRise | ReviewRise.com
The platform keeps record of when emails are sent, the outcome, feedback and rating. If the email is
un-opened, a reminder email is sent in 3 days.
@ReviewRise | ReviewRise.com
After the customer rates how likely they are to refer your business (with the option to leave a comment), they are
taken to a landing page based on how they rated you.
Positive rating of 9 or 10 = Review site landing pageNeutral rating of 7 or 8 = Thank you landing page
Detractor rating of 0-6 = Customer service landing page
*The above rating scales are adjustable
@ReviewRise | ReviewRise.com
@ReviewRise | ReviewRise.com
Positive ratings are taken to the review encouragement landing page
@ReviewRise | ReviewRise.com
This is a customer profile after the
feedback process.
@ReviewRise | ReviewRise.com
Manage all of your feedback requests from the Customer
Dashboard.
@ReviewRise | ReviewRise.com
Embed our Testimonials Widget into your website and display positive testimonials to your website in one click.
Available as a WordPress plugin or as copy/paste code.
@ReviewRise | ReviewRise.com
Embed our Testimonials Widget into any website.
Testimonials utilize schema mark-up to help appear in Google results.
@ReviewRise | ReviewRise.com
ReviewRise Dashboard
@ReviewRise | ReviewRise.com
The ReviewRise Reporting Dashboard offers:
• Your Net Promoter Score (-100 to 100)• Feedback request emails sent and opened• Negative feedback/rating captured• Reporting of last 30 days and lifetime• Online Review monitoring and growth• Detailed reporting on each customer
@ReviewRise | ReviewRise.com
@ReviewRise | ReviewRise.com
Get started, set-up and start receiving feedback
in just days.
www.ReviewRise.com