How resilience for tomorrow starts today Peter Simpson Managing Director, Anglian Water Chair, Water...
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Transcript of How resilience for tomorrow starts today Peter Simpson Managing Director, Anglian Water Chair, Water...
How resilience for tomorrow starts today
Peter SimpsonManaging Director, Anglian WaterChair, Water UK
Likelihood of occurrence SOURCE: The Cabinet Office National Risk Register of Civil Emergencies,
2012
Water features highly on the National Risk Register
Severi
ty o
f im
pact
Pandemic Influenza
Coastal floodingEffusive volcanic
eruption
Major industrial accidents
Major transport accidents
Other infectious diseases
Inland flooding
Low temperatures and heavy snow
Severe space weather
Heatwaves
Zoonotic animal diseasesDrought
Explosive volcanic eruption
Storms and galesPublic disorder
Non-zoonotic animal diseases
Disruptive industrial action
Locally, we’re facing a unique set of challenges
28% of the region is below sea level
as a low-lying region there is a high use of energy to pump water around the region
demand for water will rise, but available water won’t
population is expected to rise – around one million homes to be built in the next 25 years
it is the driest region in the UK
Climate change impacts and uncertainty
Anglian Water’s structure for a resilient enterprise
Customers & Communities
Local Authorities & Partners
Suppliers
Infrastructure
Processes & Systems
Organisation & People
Strategy & Leadership
CULT
URE C
ULTU
RE
CULTURE
Anglian Water’s structure for a resilient enterprise
Customers & Communities
Local Authorities & Partners
Suppliers
Infrastructure
Processes & Systems
Organisation & People
Strategy & Leadership
CULT
URE C
ULTU
RE
CULTURE
Strategy & leadership
Compliance with Security & Emergency Measures Direction (SEMD 1998)
BusinessContinuity
Resilience Systems
Training And
Exercising
Emergency planning
Security
Business Resilience
22301: Business Continuity Management Systems
Business resilience: vital to continuity, sets tone &
direction within company
ISO certification: validates approach and certifies ‘culture’ of resilience
Anglian Water’s structure for a resilient enterprise
Customers & Communities
Local Authorities & Partners
Suppliers
Infrastructure
Processes & Systems
Organisation & People
Strategy & Leadership
CULT
URE C
ULTU
RE
CULTURE
Organisation & people
Your pocket-friendly
Business Continuity guide
from anglian
water
‘First Reserves’
Licence to Operate
Exercise Cascade, June 2012
Breaking down silo working
Exercising, rehearsing, and being ready
Anglian Water’s structure for a resilient enterprise
Customers & Communities
Local Authorities & Partners
Suppliers
Infrastructure
Processes & Systems
Organisation & People
Strategy & Leadership
CULT
URE C
ULTU
RE
CULTURE
Processes & systems
Workplace Recovery Centres
All ‘Category A’ systems available for immediate restoration
Power, comms links etc all ‘dualled’
Ideal environment for testing and development
Telemetry: eyes & ears
of businessSystem designed to be on permanent ‘hot standby’
‘Forth Road Bridge’ maintenance: regular
enhancements
Two, linked data-centres
Anglian Water’s structure for a resilient enterprise
Customers & Communities
Local Authorities & Partners
Suppliers
Infrastructure
Processes & Systems
Organisation & People
Strategy & Leadership
CULT
URE C
ULTU
RE
CULTURE
Resilient infrastructure:enabling growth
Connecting available resources with growth points: Covenham to Boston, & new WTW at Newton-
on-Trent
Improving network
connectivity: new pumps at Melchbourne
SUPPORTING THE NATIONAL AGENDA
Resilient infrastructure:planning for change
Anticipating requirements for additional supplies: East Hills, Norwich
New WTW at Rutland:built in parallel with existing plant
Protecting our existing assets
from flooding
Resilient infrastructure:‘robust decision making’
Water Resource Management Planning &
reviewing general duties in respect of resilience
‘Robust decision making’ V’s
Traditional resource planning
Anglian Water’s structure for a resilient enterprise
Customers & Communities
Local Authorities & Partners
Suppliers
Infrastructure
Processes & Systems
Organisation & People
Strategy & Leadership
CULT
URE C
ULTU
RE
CULTURE
Suppliers:for instance…
RELIABLE TECHNOLOGY PARTNERS:
understanding their resilience
WORKING IN PARTNERSHIP:understanding
each other’s role
Anglian Water’s structure for a resilient enterprise
Customers & Communities
Local Authorities & Partners
Suppliers
Infrastructure
Processes & Systems
Organisation & People
Strategy & Leadership
CULT
URE C
ULTU
RE
CULTURE
Local authorities & partners
‘BLUE LIGHT’
SERVICES
REGULATORSOUR PARTNERS,
UTILITIES & OTHERS
LOCAL RESILIENCE FORUMS
Anglian Water’s structure for a resilient enterprise
Customers & Communities
Local Authorities & Partners
Suppliers
Infrastructure
Processes & Systems
Organisation & People
Strategy & Leadership
CULT
URE C
ULTU
RE
CULTURE
Customers & communities
Continuing to shape our own future
Our platform for a resilient
future
CASE STUDY
Where have we got this right?
COHERENT CAMPAIGNING
TO BUILD CUSTOMER TRUST
ACCELERATED SOLUTIONS ENVIRONMENT
PARTNERSHIP WORKING, LOCALLY AND NATIONALLY
Customers & Communities
Local Authorities & Partners
Suppliers
Infrastructure
Processes & Systems
Organisation & People
Strategy & Leadership
CULT
URE C
ULTU
RE
CULTURE
Drought: leading the industry’s response
60 MLper day
saving
85% aware
At campaign peak, 85% of
domestic customers aware
of the drought
Water savings were significant
and sustained
84% believe that it is
easy to act
6 in 10 aware of our drought
communications
Satisfaction with the way we handled the water
shortage increased to 51% (up 10% on benchmark)
51% believe communications makes them feel
more positive towards us
9 in 10 believe we all share a responsibility
to save water
95% say they are making at least
some effort to save water at home
93% say that it is important not to
waste water
Did it work? Results from the drought