How Policy in Practice is Helping Work Programme Contractors to Deliver Better Job Outcomes

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Housekeeping

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1. Audio check 2. Please ask questions3. Finish by 11:304. Webinar recording5. Next steps

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Agenda


1. The Problem2. The Solution3. The Benefit4. In Summary

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Today’s speakers


Peter CarterPolicy in Practice

Stewart Holdsworth Serco Welfare Services

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About Policy in Practice

We make the welfare system simple to understand, so people can make the decisions that are right for them.

Consultancy

SoftwarePolicy


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About Serco

• Global service and outsourcing company, delivering essential public services for over 40 years

• 100,000 + employees in 30 + countries• Leading prime contractor of welfare-to-work

services since 2009



Why Serco Chose Policy in Practice’s Better Off In Work

Calculator to Deliver Key Work Programme Contractual

Commitment


The Problem

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The Problem


• Minimum service offer for the DWP Work Programme Contract

• Customer misconceptions & barriers to employment

• Confidence & benefit knowledge of frontline staff

• Inconsistent approach across supply chain


The Solution

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The Solution


Trial period with selected sub contractors in August 2014. Key reasons for selecting PiP:1. Usability including added features such

as saving calculations & budget calculator

2. Adaptability to UC3. Management reporting

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How do you show the impact to the person in a meaningful way?

JSAChild Tax

Credit

ESAHousing Benefit

Working Tax Credit

Income Support

Engage people and change behaviour


https://www.youtube.com/watch?v=E0n3j_Hd6eE


The Benefit

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The Benefit• Advisors feel energised and confident• 70% felt the tool would help them support

customers better• Meaningful engagement & effective support• More time to discuss results with customers• Now used consistently by all Providers as part of

initial engagement with customers• Powerful tool for supporting customers into

sustainable employment• “Only calculator that’s UC compatible”



Let’s take a look at the software


In Summary

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Policy in Practice’s Universal Benefit Calculator: 5 Things to Know

1. Fast: saves advisor time2. Easy: built in guidance to help advisors3. Engaging: gives info in a clear, visual way4. Comprehensive: covers current system and

UC5. Outcome focused: aimed at encouraging

people in to work


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Next Steps

We will send you:• This webinar recording• This slide deck

You can request:• Serco case study• Additional info and pricing details• A follow up meeting


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Any Questions?


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[email protected] 254371

@petersgc_@policy_practice

Thank you


How Policy in Practice is Helping Work Programme Contractors to Deliver Better Job Outcomes

Government & Nonprofit

Transcript of How Policy in Practice is Helping Work Programme Contractors to Deliver Better Job Outcomes