How MATC IT Computer Support Specialist Program Pathway help students to get employed faster

IT Computer Support Specialist Program Pathway

Prepared by Vadim Mikhailenko

Milwaukee Area Technical College

Learn more about IT Support Certifications and Associate Degree Program at http://matcitsupport.org

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Student’s challenges

How can I start my career in Information Technology in Milwaukee area? What is the fastest way to get

hired? What is the minimum skills

and experiences needed to get a job?

How can I start with something small and tangible and progress and grow to improve?

How can I get education while staying employed?

http://matcitsupport.org/




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How can I continue my education to grow in my career toward more challenging role with the higher pay?





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If I have a 1-2 years IT Experience how can I start just at the level where I need to, without taking courses to learn skills I already possess?





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What value can MATC deliver for candidates with 3+ years of IT Experience?

What is the quickest way for me to get quality education credentials to get promoted to the position with higher technical skills and higher level of responsibilities required?





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Solution: MATC IT Computer Support Pathway

Pathway is the ability to get your education as a service, which is tailored for your needs

All time and money you invest in your education leads to specific results

You have a place to start on the pathway with no experience or if you have previous IT Experience





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Solution: MATC IT Computer Support Pathway

Our goal is to get you employed quickly

Once you employed you can continue studies as part of night classes

Our classes are designed for working professionals – you can continue working and get your certificates, diploma or degree at the same time





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Candidate is new to IT

- Goal: Would like to get employment in IT as quickly as possible.

- Can register for either Enterprise IT Support Specialist Tech Diploma or IT Computer Support Specialist Associate Degree

- Earns Service Center Technician Certificate and or Microsoft Enterprise Desktop Support Certificate (Certificate can be earned in one semester)

- Can start looking for the job after studying for one semester (less than 6 month)





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Solution for Candidate with no IT Experience

Course # Course Name Service Center

Technician Certificate

Microsoft Enterprise Desktop Support

Technician Certificate

ITSUP-101Computer Information System Fundamentals 3 Credits

ITNET-110 Manage Windows Desktop Client OS 3 CreditsITSUP-102 CompTIA A+ Essentials 4 CreditsITSUP-108 Enterprise Desktop Support Technician 2 Credits

ITSUP-140Support Center Analyst (HDI SCA, HDI DST, ITIL) 3 Credits 3 Credits

TOTAL 10 Credits 8 Credits





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Candidate has 1-2 years of IT Experience

- Candidate has 1-2 years of IT Experience- Goal: Would like to learn

higher level skills and earn Technical Diploma and find higher paying job

- Would like to continue working in the current position while getting education





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Solution for Candidate with 1-2 years of IT Experience

Solution:- Candidate gets credit for prior

learning based on the job experience

- Registers for Enterprise IT Support Specialist Technical Diploma

- Earns Level 2 Service Center Technician Certificate

- Ready to search for Tier 2 Support Specialist jobs for the same employer or different employers

- Ready to continue education to earn Advanced User Support Specialist technical Diploma or IT Computer Support Specialist Associate Degree





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Candidate has 3+ years of IT Experience

Candidate already earned Enterprise IT Support Specialist Technical Diploma and has 3+ years IT experience

- Goal 1: Would like to earn Advance User Support Specialist Technical Diploma or IT Computer Support Specialist Associate Degree and find advanced IT Support jobs with higher pay.

- Goal 2: Considering transfer to 4 year college to get Bachelor Degree in IT





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Solution for Candidate with 3+ years of IT Experience

- Solution:- Candidate gets credit for prior

learning based on the job experience

- Earns Advanced User Support Specialist technical Diploma and/or IT Computer Support Specialist Associate Degree

- Ready to for Technical Support Analyst, Deskside Support Specialist, Field Technician, Team lead jobs

- Can transfer credits to 4 year college to get Bachelor or Masters Degree in IT





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Advantages of Pathway

- With small investment students get ready for entry level jobs within 1 semester (less than 6 month)

- Prospective candidates with IT Industry experience can get Advanced Technical Diploma or Associate Degree

- Candidates have options to get credit for prior learning, based on their job experience





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Advantages of Pathway

- After getting any education credentials candidates can:- Apply and secure a job based on

the education credentials received- Get promotion on their current job

or apply for the job with higher level of knowledge and greater responsibilities

- Continue education for higher level skills and more advanced educational credentials

- Transfer credits to 4 year college to earn Bachelors or Masters Degree





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Demo of MATC IT Computer Support Program Pathway

http://matcitsupport.org/wp-content/uploads/2014/08/IT-Computer-Support-Program-Banner-2-Page.pdf








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MATC IT Support Program prepares students for Information Technology Industry Certifications

ITSUP-108Enterprise Desktop Support Technician

ITNET-110Windows

Configuration

COMPSW-106 ITSUP-102CompTIA A+

ITNET-101Network+

ITSEC-124Security+

ITSUP—152 Apple

Certified Support

Professional (ACSP)

ITSUP-140 Support Center

Analyst

ITSUP-140

Support Center Analyst

Most of IT Support classes prepare students

for Information Technology industry

Certifications. Getting certified helps our

students to differentiate and stand out and

makes it easier to get employed and

promoted.

ITSUP-153Mobility+

Admin(IOS, Android, Win)





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Learn more about IT Support Program at MATC





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Learn more about IT Support Program at MATC

Check out our Program Site at http://matcitsupport.org

Contact Vadim Mikhailenko [email protected] if you have questions






mailto:[email protected]

How MATC IT Computer Support Specialist Program Pathway help students to get employed faster

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