Knowlarity for Educational Platforms with Cloud Communications
How Knowlarity made Call-Handling easy for Easy Taxi
2
How Knowlarity made call-handling easy for Easy Taxi CASE STUDY Easy Taxi is the largest taxi booking app in the world. The application connects taxi drivers and passengers, allowing them to experience a fast, convenient and safe ride, with just a tap of a button. Easy Taxi is available for Android, iOS, Blackberry, and Windows Phone devices, as well as for B2B clients through Easy Taxi Pro and Easy Taxi Corporate solutions. Founded in April 2011 in Rio de Janeiro, Brazil, Easy Taxi became the pioneer in online taxi service in Latin America. Currently available in 30 countries and 420+ cities (and counting), the app has globally redefined taxi booking. The need As of December 2014, the company reported that it had reached 17 million users and a network of more than 400,000 taxi drivers. To handle all its calls, Easy Taxi had 20 executives and 15 digital numbers where the calls were picked up by agents. In order to manage all their incoming calls, Easy Taxi expressed a need to have one single Singaporean number. Cloud IVR
-
Upload
knowlarity-communications -
Category
Travel
-
view
11 -
download
0
Transcript of How Knowlarity made Call-Handling easy for Easy Taxi
How Knowlarity made call-handling easy for Easy Taxi
CASE STUDY
Easy Taxi is the largest taxi booking app in the world. The application connects taxi drivers and passengers, allowing them to experience a fast, convenient and safe ride, with just a tap of a button. Easy Taxi is available for Android, iOS, Blackberry, and Windows Phone devices, as well as for B2B clients through Easy Taxi Pro and Easy Taxi Corporate solutions.
Founded in April 2011 in Rio de Janeiro, Brazil, Easy Taxi became the pioneer in online taxi service in Latin America. Currently available in 30 countries and 420+ cities (and counting), the app has globally redefined taxi booking.
The needAs of December 2014, the company reported that it had reached 17 million users and a network of more than 400,000 taxi drivers.
To handle all its calls, Easy Taxi had 20 executives and 15 digital numbers where the calls were picked up by agents. In order to manage all their incoming calls, Easy Taxi expressed a need to have one single Singaporean number.
Cloud IVR
The solutionKnowlarity provided the company with a single telephone number. When a user called on this number, he/she was greeted professionally, (“Welcome, please wait while we connect”) and routed to the right agent. If the call was made after the office hours, the caller was encouraged to leave a voicemail through a pre-recorded script. If the call couldn’t be answered by an agent, an SMS was sent requesting the caller to call during the office hours or send an email.
Success storyThanks to Knowlarity’s solution, Easy Taxi was able to solve the problem of call routing among its executives. This helped the company give enhanced customer experience, brought greater efficiency internally and allowed it to respond to every single call, no matter when it was made.
FACT BOX
Founded
Countries
Users
Cities
2011
30
420+
17million
Taxi drivers
400,000
To know how you too can benefit from Knowlarity’s Cloud IVR solution, visithttp://www.knowlarity.com/solutions/cloud-ivr/
You could also give us a call on (+65) 315-85-434 oremail us at [email protected]
