How IT Pros Can Get and Stay Relevant in the Cloud
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Transcript of How IT Pros Can Get and Stay Relevant in the Cloud
How IT Pros Can Get and Stay Relevant in
the Cloud Hank Marquis
August 20, 2014
© 2014 Global Knowledge Training LLC. All rights reserved. 04/10/2023 Page 2
Hank Marquis (PhD, FBCS CITP)
Global Knowledge Practice Director for Cloud Solutions 32 years IT (really?!)OGC author, ITIL
reviewerFortune 50 to startup
service management experience
15 years of ASP and cloud experience
© 2014 Global Knowledge Training LLC. All rights reserved. 04/10/2023 Page 3
Agenda
IT professionals todayCloud and the shift for IT organizationsCloud and the shift for IT professionalsGet ready for the shift!
© 2014 Global Knowledge Training LLC. All rights reserved. 04/10/2023 Page 4
The Current Roles of IT Professionals
Network engineerApplication developerSystem administratorService desk analystEnterprise architectService manager
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NIST Cloud Computing Standard
On-Demand Self-Service
Broad Network Access
Rapid Elasticity
Measured Service
Resource Pooling (including virtualization)
Five EssentialFeatures(Technologies)
Software as a Service (SaaS)
Platform as a Service (PaaS)
Infrastructure as a Service (IaaS)
ThreeServiceModels
Private Cloud
CommunityCloud
Public Cloud
HybridCloud
FourDeploymentModels
© 2014 Global Knowledge Training LLC. All rights reserved. 04/10/2023 Page 6
Shifting Control over IT Resources
Networks Servers Operating Systems Storage Deployed
Application Settings
Software as a Service
Platform as a Service
Infrastructure as a Service
Nothing as a Service
control limited control no control
© 2014 Global Knowledge Training LLC. All rights reserved. 04/10/2023 Page 7
Today: IT Pros Organized by Silo
Storage
Compute
NetworkAppDev
ProjectMgmt
App
OPS ITIL/ITSMCompliance/Governance
Business Analyst
© 2014 Global Knowledge Training LLC. All rights reserved. 04/10/2023 Page 8
Tomorrow: Automation Does More Work
Storage
Compute
NetworkAppDev
ProjectMgmt
App
Business Analyst Cloud
Operating
System
SDN API
SDN API
SDN API
Cloud
OPS ITIL/ITSMCompliance/Governance
© 2014 Global Knowledge Training LLC. All rights reserved. 04/10/2023 Page 9
The Day After Tomorrow:Automated Applications
Storage
Compute
NetworkDevOps
ProjectMgmt
Business Analyst Cloud
Operating
System
SDN API
SDN API
SDN API
Cloud
Service ManagementCompliance/Governance
App
© 2014 Global Knowledge Training LLC. All rights reserved. 04/10/2023 Page 10
Cloud Has Changed the IT Business Model
Most of the pieces of cloud computing have been around for a while, some for decades
The supporting technology has caught upFaster Internet backboneLarger storage devices“Anywhere” infrastructure has grownConverged technologies
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A Shift to Supporting the Browser, Not the Hardware
Cloud Services
BYOD
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A Shift is Underway!
IT is no longer simply a department Provides shared service functionality to the
entire organization
Impacts effectiveness and efficiency of all
departments
IT has to act as “internal consultant” on
technology Ensuring effective and efficient investments
Consideration of full lifecycle management
Understanding and leveraging technology
advancements
© 2014 Global Knowledge Training LLC. All rights reserved. 04/10/2023 Page 13
Shifts in IT Organizations
Old: Traditional IT
New:IT in Cloud Environments
What do this mean to you?
Goal Operations and uptime
Service delivery
•Must demonstrate ROI
Impact Support Business impacting •Must align with business needs
Organizational Structure
Specialization and silos
Multi-disciplinary, converged teams
•Need broad understanding of multiple technologies
Control IT provisions and manages end-user devices
Self-provisioning and BYOD •Less focus in IT on device maintenance
© 2014 Global Knowledge Training LLC. All rights reserved. 04/10/2023 Page 14
Organizational IT Requirements
Deliverers of IT High-end skill sets required to
deliver ITFor example, IT pros who work
for cloud service providers
Consumers of IT IT pros must be business-
savvy and service managersFor example, IT pros in the
SMB market will likely be service managers
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New IT Roles Will Emerge out of Need
Cloud Engineer
Cloud Developer
Cloud Administrator
Cloud Security Pro
Cloud Support Analyst
Cloud Service Manager
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New Role: Cloud Engineer
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Shifting Role: Cloud Security Professional
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Shifting Role: Cloud Developer
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Shifting Role: Cloud Support Analyst
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Evolution of IT Jobs: You’ve Got to Keep Changing with the Market
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The New IT Professional Must be Business-Minded and Multi-Disciplinary
Process: Business Processes,ITIL Foundations, Vendor Management
People: Leadership and Communications Skills
Technology: Technical expertise + baseline technical knowledge in new areas
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Good News: Current IT Skills are Valid
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Critical Skills Development: Leadership and Communication
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Critical Skills Development: Business Processes
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Critical Skills Development: IT Cross-Training
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In Summary…
IT roles are shifting with the cloudConsider building on your skills Get ready for the new wave!
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