How IT Leaders Succeed in Projects for Field Operations: Focus on People
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Transcript of How IT Leaders Succeed in Projects for Field Operations: Focus on People
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How IT Leaders Succeed in
Projects for Field Operations:
Focus on People
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Field Operations are
executed faster than ever.
Also change a lot.
Challenge
Airplane turnaround
from
50 min
to under
30min
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MANAGEMENT FIELD WORKERS- VS -
This guy
usually
wins.
“I fight for
business
outcomes.
I need lots and
lots of data.”
“I fight for
operational
outcomes!
IT tools must
help me do
my job!”
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Data that management needs,
on one side.
Giving your workforce the tools they need,
on the other side.
Fulcrum is the IT Department.
Leadership isn’t a position or a title. It’s
action and example.
Balance
Turn the fight into a balancing act
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OK… How?
Framework = Technology + Way of Thinking
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The five pillars
of software for
Field Operations
in this Digital Age
TechnologyReal-time
Automation (People+Things)
Mobile
Designed for Change
Integrable (ERP, IoT)
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Image credit: Geoff Livingston
https://www.flickr.com/photos/geoliv/4746682559/
Way of Thinking
Engage your field workers in IT projects, and put them at the center.
Don’t design for them, design with them, and see innovation emerge.
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Trucks Drivers and Reach Stackers
A Tale of (forced?) Collaboration
in a Container Terminal
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Truck turnaround
from
40 min
to
9min
1500+ truck drivers to date
Inland Container Terminal
More than 4x
increase of
revenue potential
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• Put field workers at the center and engage them in IT
projects
• Use IT tools to foster collaboration
• Rapidly evolve IT systems for operations, to keep up
the pace of change
• People are a fundamental part of the Algorithmic
Economy
Key Takeaways
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Listen and learn from everybody, not just customers
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Stay in the office
Classroom training
User manuals
“ERP screen on tablet” trap
Assume you know
Big monolithic project (months)
Do
Get out there
Teach by showing
One-pager memory aids
Field User Experience
Listen and observe
Smaller iterations (days)
Don’t
Actionable Tips
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Thank You!
www.atomizesoftware.com
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