1 ©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

Service Asset & Configuration Mgmt(SACM)

Victor MillerSenior Manager, Blue Cross Blue Shield of FloridaBill TalbotWW ITAM Strategy & Solutions, HP Software & Solutions

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Agenda

– Introductions

–What Is SACM?

–Making SACM a Reality at BCBSF

–SACM Use Case

–Next Steps

– Lessons Learned

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About Us

– Subtitle goes here

Who Is BCBSF Victor Miller?About BlueCross BlueShield (BCBS) of Florida:

Providing health-related solutions to the people of Florida; our roots date back to 1944

Focus remains primarily in the health industry

Based in Jacksonville, FL

About Me:

Senior Manager of Systems Management

13 Years if IT Experience

Involved with ITSMF / ITIL / BSM for 8 years

5 HP Software & Solutions

Who Is Bill Talbot?

– Based in Atlanta, GA

– HPSW WW Strategies &

Solutions Team

– Professional Background

• 35+ years with technology

• 15 years in IT Asset Mgmt / ITSM

• Six Sigma Certified – Black Belt

• Solution Architect/ Process Consultant

• 45+ Customer ITAM Deployments

– Fun Activities

• Kiwanis International (8+ years)

• BBQ/Grilling

• Camping

• Other Community Activities

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What Is SACM?

– Subtitle goes here

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Stating from ITAM’s Business Drivers

Technology coverage

Solution value

Process value

CMS foundationITAM as the trusted source for ITIL

Configuration Management System

VirtualizationDiscover and manage virtual assets and impact of virtualization on ITAM

Software License Compliance

Ensure optimal cost and compliance for software assets

IT Financial ManagementFinancially optimize IT assets

HP Restricted. For HP and Channel Partner Internal Use. May be Shared with Select Customers.

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HP Asset Manager – a foundation to IT asset tracking and financial mgmt

Joining the ITAM Processes with Business Needs

Better decisions to drive out costs–Know:

• What you have

• Where your assets are located

• How much they cost

• Who is using them from procurement through disposal

–Optimize software license compliance for

virtual and physical environments

–Enable data center infrastructure

optimization4% of asset cost is procurement

96% is operational

On average 25-45% saving can be achieved year one on software

licenses

Portfolio/ Financial

Mgmt

Stock

Support

IMAC

Deploy

Receive

Procure

Request

Dispose/Reallocate

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Service Asset & Configuration Mgmt

ITIL’s definition:

SACM is a process that manages the service assets in order to support the other Service Management processes.

SACM’s objective is to define and control the components of services and infrastructure and maintain accurate configuration information on the historical, planned and current state of the services and infrastructure.

Service Transition book, ITIL v3

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IT Asset Management

In Simplistic Terms SACM…

Helps bridge the ITAM-ITIL divide

IT Financial Management

IT Service Management

Asset discovery

Lifecycle asset tracking

Dashboard and reporting

Procurement

Contract managementSoftware asset management

Financial management

SACM

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Service Asset & Configuration Mgmt

ITIL’s DefinitionSACM is a process that manages the service assets in order to support the other Service Management processes.

SACM’s objective is to define and control the components of services and infrastructure and maintain accurate configuration information on the historical, planned and current state of the services and infrastructure.

Service Transition book, ITIL v3

HP SolutionHP SACM solution ensures that IT assets (h/w & s/w) that support business services are effectively managed. The solution provides Service Mgmt users with dynamic access to the organization’s IT asset data using HP CMDB federation.

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SACM Results in …

–Cohesiveness between • Processes

• Technologies

• & Organizations/Departments

– Solution Benefactors• Asset Tracking

• Application Transformation Mgmt

• Virtualization Management

• Software Asset Management

• Configuration Management

• IT Financial Management

• & other Business Services

ITAMTrusted Sources

Asset Manager(UCMDB Trusted

Source)

Universal CMDB

(Actual CI State)

Configuration Management

Service Manager

(Federated CI View)

Making SACM a Reality

BCBSFL: IT Reality

• Applications & infrastructure evolved over time

• Organizational interdependent silos

• Cost(s)

• Virtualization

• Manageability

• Compliance

• Market demands

• Scalability

2000+ Servers that included:

• Virtual Hosts • Windows• Linux• AIX• Java• .Net• SOA• load balancing• high availability• max. agility

Legacy & Leading Edge

Drivers EnvironmentsChange

Management

• 900 chgs /month

• 2 chg windows/wk

• 1 review mtg /wk

( 40-50 attendees)

“It’s the customer reality that matters.”

Our Opportunities

…from a Business Mgmt Perspective

1. Tracking of IT Assets

2. Multiple Sources of Record

Merging & normalizing data from different systems

3. Software Asset Management Understanding the multiple licensing models

4. Virtualization

1. Tracking of IT Assets

Where we started:

IT AssetTracking

Track what assets exist, where they are located, who is using them, and how they are being utilized

Our end result:

2. Multiple Systems of Record Problem:

Multiple sources are being used to track IT Assets and properly

Manual Correlation of Sources

Solution: Tight solution integration for a single Source for Asset Reporting

Becoming more proactive than reactive

3. Software Asset Management

Problems: Application Fingerprinting

Multiple Methods of Tracking Software No Enforced Standards

Solution: Create Fingerprinting templates

− Leverage Enrichment solutions within tools

Who is

using it?

Are they entitled?

Deploy or recover?

4. Virtualization

Opportunities that crossed our path:

Server Sprawl becomes Virtual Sprawl

Identifying Assets within the Data Center

Multiple sources required to gather inventory data Who’s the source of record

Virtual Desktop Infrastructure (VDI)

Citrix Infrastructure

Identifying the Software Licenses

Obtaining Software Compliancy within a “Virtual World”

SACM at BCBS of Florida

Our SACM Toolset

Asset Manager

Service Manager

Release Control

uCMDB / DDMA

Openview NNMi

3rd Party Aperture Vista 600

BlueCat Proteus

BMC BladeLogic

Microsoft SCCM

Microsoft Active Directory

Oracle PeopleSoft (HR/Financials)

BCBSFL AML Toolset

Reactive & System-Focused Solution

Proactive & User-Focused Solution

Integrated SACM Environment

uCMDBSource of

Record

DiscoveryReconcile

Remediate

Other

PeopleSoft

Bluecat

Proteus

Federated Sources

Service Manager

HP NNM

HP DDM

HP Asset Manager

BlueCat

Aperture Vista 600

MS SCCM

BMC BladeLogic

HP uCMDB

ReconciliationRemediation

HP DDM

HP Asset Manager

Aperture Vista 600

MS SCCM

BMC BladeLogic

HP uCMDB

Federating Asset Manager

Federating Service Manager

Service Manager

HP NNM

HP DDM

HP Asset Manager

BlueCat

Aperture Vista 600

MS SCCM

BMC BladeLogic

HP uCMDB

On Demand Provisioning

Consistent Process – Consistent Results IT Service Happy Meals…

“Would you like to ‘Server Size’ that order?”

Predictable Outcomes “I’ll take the SAN, hold the chaos.”

SACM Use Case Collaboration

Our Next Steps

Technology Upgrades and integrations

Upgrade Service Center to Service Manager 7.x

Upgrade to Asset Manager v5.2x

Leveraging more out-of-box integrations

Lessons Learned

Understand Business Requirements

Identify Quick Wins

Don’t take on too much

Ensure ITAM/SAM Processes & Work Activities are in place

Don’t be Shy Ask Questions

Admit mistakes (& it will happen)

Communicate, Communicate, Communicate

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Bill TalbotHP Software & Solutions

WW ITAM Strategy & Solutions

THANK YOU

Victor MillerSenior Manager

33 HP Software & Solutions

Thank You

– Get analyst reports, customer case studies and solution briefs to

learn more about HP Asset Manager:

www.hp.com/go/assetmanagementsoftware

– Join an HP Asset Manager Tech Talk for technical discussion and

demo: www.hp.com/go/AMdemo

– Visit the HP Software Web Events portal to see all live

and on-demand web events:

www.hp.com/go/hpsoftwarewebevents

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Q&A

35 ©2010 Hewlett-Packard Development Company, L.P.

To learn more on this topic, and to connect with your peers after

the conference, visit the HP Software Solutions Community:

www.hp.com/go/swcommunity

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