How India treats its Elderly - Silver...
Transcript of How India treats its Elderly - Silver...
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How India treats its Elderly
A HelpAge India National Report – 2017
Research conducted by MaRS Monitoring and Research Systems Private Limited
Photo Credit: Anuj Anand
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Table of Contents 1. 0. Introduction and objectives ............................................................................................................ 3
2.0. Research Methodology and Sample size ......................................................................................... 4
3.0. Summary of findings ........................................................................................................................ 6
4.0. Highlights of the survey ................................................................................................................... 8
5.0. Detailed Findings ............................................................................................................................ 11
5.1. Mindset: Going out- Attitudes and Practices ............................................................................. 11
5.2. Interaction Experience ............................................................................................................... 15
5.2.1. Interaction Experience: Public transport and walks ........................................................... 15
5.2.2. Interaction Experience: Utility services .............................................................................. 23
5.2.3. Interaction Experience: Market Places ............................................................................... 28
5.2.4. Interaction Experience: Hospitals ....................................................................................... 32
5.2.5. Interaction Experience: Elders employment....................................................................... 34
6.0. Decoding elders perceptions and understanding of societal behavior ......................................... 36
7.0. Support system: Family and friends............................................................................................... 43
8.0. Questionnaire ................................................................................................................................ 45
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1. 0. Introduction and objectives
HelpAge India has been conducting annual multi city surveys over the last 7 years on elder abuse in
India. In 2017, HelpAge India carried out the survey with the objective of understanding how the
Indian society deal with the elders as they step out of home
More specifically, study focused on assessing
‐ The general state of mind of the elderly as he/she steps out of home
‐ Experiences of the elderly as they interact with people and service providers in their outdoor
activities
‐ Safety mechanisms they employ to avert as well as actions taken unpleasant encounters,
behaviors and treatments
‐ Their perceived and experienced support system among family members and friends
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2.0. Research Methodology and Sample size
To understand the magnitude, various dimensions and depth of the issues, both Quantitative and
Qualitative research methodology were used.
Quantitative research methodology:
Face to face interviews with pen and paper using structured questionnaire.
Household level interviews were carried out for both Male and Female participants aged more than
60 years. Participants were chosen from asset class A, B, C based on household asset ownership.
They all had at least some amount of schooling.
Since the study focus on how elders experiences treatment when they go-out, participants were
chosen considering some amount of outdoor exposure in recent times. Elders with recent outdoor
experience been considered as those elders who carried out at least 2 set of activities in last 3
months
‐ Availed public transport like bus, train, auto rickshaw, cycle rickshaw, rented car, taxi
‐ Went shopping in malls, departmental stores, kirana stores, fruit/vegetable markets
‐ Visited restaurants, cinema halls, theaters, cultural functions, community celebrations
‐ Visited bank, post office, paid bills of electricity/phone/other utilities in person
‐ Visited hospital, treatment centers, chemists shop
‐ Regularly goes out for walk , places of worship
Qualitative research methodology:
Focus group discussion (FGD) among asset class B and C were carried out in four major metros
among age group 65-72 years and above 72 years.
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Chart-2.1.: Study locations across zones
Table -2.1: Sample size across locations
Quantitative survey Qualitative Focus Group
North Zone total = 903 South Zone total =1496 Nos. of FGD
Delhi (Tier-1) 402 Chennai (Tier-1) 405 Delhi 3
Lucknow (Tier-1) 200 Hyderabad (Tier-1) 403 Mumbai 3
Hissar (Tier-3) 151 Bangalore(Tier-1) 384 Kolkata 3
Gorakhpur(Tier-2) 150 Kanchipuram (Tier-3) 154 Chennai 3
East zone total = 914 Warangal (Tier-2) 150 Total 12
Kolkata (Tier-1) 415 North east Zone total= 401
Bhubaneshwar (Tier-1) 199 Guwahati (Tier-NE) 201
Gaya (Tier-2) 150 Shillong (Tier-NE) 200
Puruliya (Tier-3) 150 Total respondents = 4615
West zone total = 901
Mumbai (Tier-1) 400
Ahmedabad (Tier-1) 200
Ujjain (Tier-2) 151
Satara (Tier-3) 150
Note: Location map is illustrative and not to accurate scale
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3.0. Summary of findings Mindset:
Elders are more comfortable in visiting places relating to routine lifestyle rather than going
out to new places. Perceived vulnerability to risk and control determines their movement
Cohesion among elders on issues is very evident as they often use the word ‘we’ rather than
‘I’. It may also mean, without enough evidence of commonality on any unwanted incidence
among many, they are hesitant to label or acknowledge odd personal negative experience as
issue in itself. We suspect there may be many negative incidences in outdoor which are not
shared by elders.
Majority of elders, 64%, like going out, a significant minority, 36%, do not like to do so. 17%
don’t like but go-out regularly while 15% like but go-out less often
10% directly points out misbehavior of public as top most concern in going out. A significant
proportion , 24% feels vulnerable to cheating and theft in public
Experience:
2 in 3 of those who take public bus reported that they are offered seats regularly in their
journey by bus. The other third are offered seat sometimes. 16% mentioned sometimes bus
conductors and drivers behave rudely. However most of those who do not take bus have a
negative perception about elders travelling by bus. Almost the same is true about metro
rides
While about half of the elders feel that the people will help them if they require and seek
help when they are outdoors for walks, the other half is not so sure. This perceptions
requires immediate attention
About half of them also have serious concern about challenges posed by motorists and two
wheeler riders on the road. These concerns stem from the disregard shown by the drivers
about the elders
About 14% of them (18% male and 11% female) had sought employment post retirement.
Very few of them had satisfactory experience
On service delivery points, small but fairly significant proportions of elders, ranging from
11% to 19%, have received rude behaviour from the service delivery persons. , These
incidents are most among post office staff (19%) followed closely at public hospitals (12%)
and 13% among bank staff. Significantly higher proportion of elders receives good treatment
at private hospitals compared to public hospitals. Elders have received rudeness even at the
points of commercial transactions, such as chemists or vegetable vendors.
This is a very serious concern, the proportions indicate that at different interaction points one
elder out of every five to ten receive rude behaviour from service delivery persons.
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Acceptability and tolerance:
44% reports experiencing (self/others) elders abuse in public places. 64% says it’s easy to get
away despite being rude to elders. South has more abuse and ease in getting away. 58%
reports feeling distressed and helpless in public places. 53% says Indian society discriminates
against elders. These proportions provide damning indictment of the Indian Society's
attitude and behaviour to the elders
61% says people get impatient with slowness of elders, 52% says not dressed well invites
more rudeness and 54% says younger people get priority in a shop over older person
7 out of 10, share unpleasant incidents with their family. 6% don’t share with anyone. More
men comfortable in sharing with their wives than women so with their husbands. Women do
so more with their children.
In discussions they state clearly that they may not always complain about the slights they
receive but they are always observing, noting them in their minds and take personal
precautions against them
Elders really believe that the societal value and norms have changed significantly. They aver
that they are not looking for any special privileges for being elders, just empathy about the
fact they are not young anymore
Wish list:
Their wish from the society is not complicated or elaborate and consonant with their basic
attitude that they are not looking for any special privileges. They want to be heard, most of
all and require occasional help that will cost the people nothing
The top five wish list are
I wish people would speak more politely with the elderly
I wish people would take the trouble to listen to what an older person is saying
I wish strangers would just make the time to talk to the elderly
I wish people would give a place to the elderly to sit in public transport/in a bank
etc.
I wish people would help elderly to cross the road
And it will be so much the better, if the people could respect them and treat them as
intelligent human beings
I wish people would not assume the old are deaf and talk loudly with them
I wish people would not make fun of elderly people
I wish people would not try and cheat the elderly/ fool an old person
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4.0. Highlights of the survey
84% in North, highest among zones steps out regularly. North-east has the lowest; 41%
regularly steps out. Among state capitals Lucknow has highest percentage (86%) of regular
going out. Elders in Tier-1 and Tier-2 cities go more regularly than Tier-3 cities
South has highest liking (75%) in going out while it’s low in East (46%) and North east (56%).
In Bangalore 90% Elders likes to go out. In Kolkata, Bhubaneshwar and Shillong less than 1 in
2 likes to go out.Tier-1 city shows more liking in going out compared to Tier-2 and Tier-3
cities.
Overall, 10% directly points out misbehavior of public as top most concern in going out. A
significant proportion, 24% feels vulnerable to cheating and theft in public
North is most elder friendly in offering seats (85%) regularly in bus to elders. East (37%) and
north east (33%) scores low on this.
70% in Guwahati and 48% in Bhubaneshwar sometimes experiences rudeness from bus
conductors and drivers. More than 1 in 2 in Kolkata are not always offered seat in metro;
only sometimes they get lucky.
Shillong shows least support to elderly walkers with 10% says they have rude experiences
from people on road. Overall, eastern zone scores low on support front with 39% says they
always get help on road
More than 7 out of 10 in Bangalore and Bhubaneswar find motorists behaviour is a serious
challenge. A significant proportion in Bangalore (68%) and Kolkata (63%) reports 2-wheelers
drivers’ behaviour on road as serious challenge. Regarding safety and security issues
including law and order on road most people find it as serious challenge in Bangalore (48%)
and Mumbai (46%)
Avoiding carrying valuables (63%), taking help of attendants (54%) and using mobile phone
for emergency need (51%) are common steps taken by elders.
South zone reports 18% of elderly says bank staffs behave badly. Among cities, the bad
behaviour by bank staff is more in Bhubaneshwar (21%), Mumbai (19%) and Chennai (18%).
South zone reports 27% of elderly says post office staffs behave badly. Among cities, the bad
behaviour by post office staff is more in Hyderabad (39%), Chennai (21%) and Bangalore
(20%).
In electricity bill payment queues, in South zone 23% of elderly reports bad behaviour by
others. Among cities, the bad behaviour in electricity bill payment queue staff is more in
Hyderabad (32%) and Chennai (22%).
In South 21% says chemist shop staffs behave badly. Among cities, the bad behaviour by
chemist shop staff is more in Bhubaneshwar (32%) and Bangalore (29%).
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23% in South reports bad treatment by mall staffs. In Bhubaneshwar, 31% of elders and in
Bangalore 27% reports bad treatment by mall staffs. In Tier-3 towns, 29% of elders and in
Tier-2 towns 21% reports bad treatment by mall staff.
16% in South and 15% in North says government hospital staffs behave badly with elders. In
Delhi, 26% of elders and in Bangalore 22% reports bad treatment by government hospital
staffs.
20% in South says private hospital staffs behave badly with elders. In Bangalore, 27% of
elders and in Hyderabad and Delhi 23% reports bad treatment by private hospital staffs.
There is demand for post-retirement work, though not among many. Demand is more
among men (18%) than women (11%), perhaps expectedly. In East (19%) and South (16%)
more elders want to work compared to other zones. Shillong (23%) Kolkata (19%) reports
higher proportion of elders willing to work. This is followed by Bangalore and Delhi with 17%
of elder intenders to work.
Over 60% of cases, they did not get the job applied for. In other cases many could not
continue because of adverse circumstances.
In East and South almost 7 out 10 says it’s easy to get away despite being rude with elders.
In Bhubaneshwar it is as high as 9 out of 10.
57% in South have experienced abuse (self/other elders) in public places. In Bangalore such
abuses are reported by 70% of elders and in Hyderabad its 60%.
71% of elders in East and 61% in South think Indian society discriminates against elders.
Among cities, 9 out of 10 Hyderabad and almost 8 out of 10 in Kolkata says Indian society
discriminates against elders. In Tier-1 (54%) and Tier-2 (68%) such perceived discriminations
are higher compared to Tier-3 (31%).
Almost 1 in 6 feel distressed and feel helpless when people behave rudely in public places.
Bangalore has the highest figure with 76% of feeling distressed followed by Lucknow (73%)
and Mumbai (65%).
61% of elders in East says elder not dressed well invites more rudeness from others.
Guwahati (77%), Bangalore (70%) and Kolkata (62%) have highest proportion of elders
endorses with this statement.
East (77%) and South (67%) have higher proportion of elders reported that younger person
is attended to first than elder in shop. 86% in Bhubaneshwar, 79% in Bangalore and
Hyderabad, 78% in Guwahati agrees with such type of discrimination.
Almost 3 in 4 in North East say people get impatient with Elders for being slow. Among cities
in other zones, 82% Bangalore echoes the similar experiences.
In alignment with national figure (72%), 78% in North and 77% in West share unpleasant
encounters and treatment first with their family. In East, 30% of elders, highest among all
zones shares with friends as well.
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1in 10 among women in South are not comfortable sharing unpleasant incidences in sharing
with anybody in the family. Nationally, 49% men share unpleasant incidences with wife
while 55% of women share with children.
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5.0. Detailed Findings
5.1. Mindset: Going out- Attitudes and Practices
Elders go out of their houses for various purposes. Some of these trips are part of routine lifestyle;
some are undertaken for specific purposes. Some of the key attitudinal insights are:
‐ Elders prefer to visit places which they are more familiar with
‐ This is more so when they need to avail public buses, metros or hired vehicles
‐ For most of these trips, they are happy to go out alone
‐ To go to any place, most of them prefer a younger companion, preferably a family member
‐ Most of them, 64%, like going out, a significant minority, 36%, do not like to do so.
Chart-5.1.1.: Frequency of stepping out Chart-5.1.2.: Attitude to stepping
out
At least once in a
day or more42%
4-5 times a week 24%
2-3 times a week15%
About once a week
10%
Less Often9% Like to go
out a lot28%
Like it somewhat
36%
Neither like or dislike
25%
Do not like it
7%
Do not like at all
4%
66%
25%9%
Frequency
Less often: Less than once a week
Sometimes : 2-3 times a week or once a week
Regular: More than 4-5 times a week
64%
25%
11%
Liking
Like Indifferent Do not like
Base: Total
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84% in North, highest among zones step out regularly. North-east has the lowest, 41%. Among state
capitals Lucknow has the highest percentage (86%) of elders stepping out regularly. Elders in Tier-1
and Tier-2 cities go more regularly than Tier-3 cities.
Chart-5.1.3.: Frequency of stepping out: Zone-wise
Chart-5.1.4.: Frequency of stepping out: State capital-wise
Chart-5.1.5.: Frequency of stepping out: Tier - wise
78% 73%63% 62% 66% 74%
53%41%
71%86%
41%
66%
17% 22%32%
20%21%
23%
40%52%
27%11%
33%
25%
4% 5% 5%18% 14%
3% 8% 7% 2% 3%
26%9%
Less often
Sometimes
Regularly
66%41%
84%63% 64% 66%
29%
43%
12%
22% 30% 25%
5%16%
3%14% 7% 9%
East NEast North South West All India
Less often
Sometimes
Regular
70% 74%56%
41%66%
24% 13%32%
43%
25%
7% 13% 13% 16% 9%
Tier1 Tier2 Tier3 Tier-NE All India
Less often
Sometimes
Regularly
Base: Total
Base: Total
Base: Total
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South has highest liking (75%) in going out while it’s low in East (46%) and North east (56%). In
Bangalore 90% Elders likes to go out. In Kolkata, Bhubaneshwar and Shillong less than 1 in 2 likes to
go out.Tier-1 city shows more liking in going out compared to Tier-2 and Tier-3 cities.
Chart-5.1.6.: Attitude to stepping out: Zone-wise
Chart-5.1.7.: Attitude to stepping out: State capital-wise
Chart-5.1.8.: Attitude to stepping out: Tier - wise
46% 56% 64%75% 68% 64%
35% 25%30% 16% 25% 25%
18% 19%6% 8% 7% 11%
East NEast North South West All India
Don't like
Indifferent
Like
76%
49%
74% 72%54%
90%
47%66%
82%
53% 46%64%
13%
30%
22% 20%
27%
8%
40%17%
11%
45%
34%
25%
11%21%
4% 8%20%
2%13% 17%
7% 3%21%
11%
Don't like
Indifferent
Like
69%52% 57% 56% 64%
21%39% 31% 25%
25%
9% 9% 12% 19% 11%
Tier1 Tier2 Tier3 Tier-NE All India
Don't like
Indifferent
Like
Base: Total
Base: Total
Base: Total
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About 49% of elders can be classified as outdoor types; they like to go out and also do go out. 17%
are aspirers who like to go out but are not able to do so regularly for some reason or the other.
There is also reluctant 17% who have to go out regularly for various purposes but are very fond of
going out. Finally, the rest 17% are the indoor types
Table -5.1.1.: Frequency and liking in going out
Frequency of stepping out
Regularly Sometimes / Less often
Attitude to stepping out Like Outdoor type 49%
Aspirer 15%
Indifferent or Do not like
Reluctant 17%
Indoor type 19%
Overall, 10% directly points out misbehavior of public as top most concern in going out. A significant
proportion, 24% feels vulnerable to cheating and theft in public.
Chart-5.1.9. Top most concerns in going out: Zone wise
5%
11%
5%
13%
26%
39%
11%
11%
4%
11%
13%
49%
6%
7%
19%
8%
20%
40%
4%
12%
5%
17%
24%
38%
5%
8%
18%
17%
21%
31%
6%
10%
10%
14%
22%
38%
Inadequate rest rooms/lavatories
Misbehavior by fellow travelers, people on street
Theft, snatching of money and valuables
Being cheated by others financially
Lack of medical help in emergency
Accidental mishaps due to negligence of others
All India
West
South
North
NEast
East
Base: Total
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5.2. Interaction Experience
The study covers interaction experience of elders with others when they use public transport like
bus and metro, go for walk, visit utility services like bank , post office , electricity bill payment, avail
health care facilities in government and private hospitals and go to market places like vegetable
venders, shopping mall or chemist shop.
5.2.1. Interaction Experience: Public transport and walks
78% travel by public bus. In Ahmedabad (49%) and Shillong (57%) lesser proportion of elders take
public bus.
Chart-5.2.1.1: Travel by public bus: Zone-wise
Chart-5.2.1.2: Travel by public bus: State capital-wise
Chart-5.2.1.3: Travel by public bus: Tier - wise
76%65%
79% 84% 76% 78%
24%35%
21% 16% 24% 22%
East NEast North South West All India
No
Yes
Base: Total
81% 75%88% 86%
49%
84%73% 74%
90%69%
57%78%
19% 25%13% 14%
52%
16%27% 26%
10%31%
43%22%
No
Yes
Base: Total
80% 79% 78%65%
78%
20% 21% 22%35%
22%
Tier1 Tier2 Tier3 Tier-NE All India
No
Yes
Base: Total
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Two thirds of the elders reported that they have been regularly offered seats in bus. North is most
elder friendly in offering seats (85%) regularly in bus to elders. East (37%) and north east (33%)
scores low on this.
Chart-5.2.1.4: Offered a seat in public bus because of older person: Zone-wise
Chart-5.2.1.5: Offered a seat in public bus because of older person: State capital-wise
Chart-5.2.1.6: Offered a seat in public bus because of older person: Tier - wise
37% 33%
85% 78% 70% 67%
57% 65%
14% 21% 27% 31%
5% 2% 1% 1% 3% 3%
East NEast North South West All India
Never
Sometimes
Almost always or very often
Base: Those availed of public bus
86%
42%
69% 67%55%
83%
20% 21%
93% 92%
49%67%
13%
58%
30% 30%42%
16%
68%79%
7% 6%
46%31%
1% 0% 1% 3% 3% 1%12%
2% 5% 3%
Never
Sometimes
Almost alwaysor very often
Base: Those availed of public bus
71%59%
70%
33%
67%
27%33%
29%
65%
31%
2% 8% 1% 2% 3%
Tier1 Tier2 Tier3 Tier-NE All India
Never
Sometimes
Almost always or very often
Base: Those availed of public bus
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Among bus users, 16% elders sometimes experience rudeness by bus conductors and drivers. 70% in
Guwahati and 48% in Bhubaneshwar sometimes experience rudeness from bus conductors and
drivers.
Chart-5.2.1.7: Experience with bus conductors and drivers: Zone-wise
Chart-5.2.1.8: Experience with bus conductors and drivers: State capital-wise
Chart-5.2.1.9: Experience with bus conductors and drivers: Tier - wise
77%
50%
94% 87% 86% 84%
21%
50%
6% 11% 12% 15%2% 0% 0% 2% 1% 1%
East NEast North South West All India
Mostly rude
Sometimes rude
Almost always or Mostlygood
Base: Those availed of public bus
94% 86% 84% 80% 85% 89%
52%30%
96% 98%76% 84%
6% 14% 15% 16% 12% 10%
42%70%
3% 2%24% 15%
0% 0% 1% 5% 3% 1% 6% 0% 0% 0% 0% 1%Mostly rude
Sometimes rude
Almost always orMostly good
Base: Those availed of public bus
86% 85% 87%
50%
84%
12% 13% 13%
50%
15%1% 2% 0% 0% 1%
Tier1 Tier2 Tier3 Tier-NE All India
Mostly rude
Sometimes rude
Almost always or Mostlygood
Base: Those availed of public bus
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In Kolkata, 63% of elders travel by metro. More than 1 in 2 in Kolkata are not always offered seat in
metro; only sometimes if they get lucky.
Chart-5.2.1.10: Travel by Metro: Places where metro available
Chart-5.2.1.11: Offered a seat in metro because of older person: Places where metro available
54% 63%
24% 25%48% 43%
46% 37%
77% 75%52% 57%
Delhi Kolkata Mumbai Chennai Bangalore All India
No
Yes
Base: Total
91%
48%62% 67%
91%72%
9%
52%36% 30%
9%28%
0% 0% 2% 3% 0% 1%
Delhi Kolkata Mumbai Chennai Bangalore All India
Never
Sometimes
Almost always or very often
Base: Those availed of metro
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63% goes out for morning or evening walk. In East (44%) and N-east (30%) lesser proportion of
elders go out for walk.
Chart-5.2.1.12: Go-out for morning/evening walk: Zone-wise
Chart-5.2.1.13: Go-out for morning/evening walk: State capital-wise
Chart-5.2.1.14: Go-out for morning/evening walk: Tier - wise
44%30%
83%70% 66% 63%
56%70%
17%30% 34% 37%
East NEast North South West All India
No
Yes
Base: Total
75%
38%
79%66%
46%
95%
50%39%
72%90%
20%
63%
25%
62%
22%34%
54%
5%
50%61%
28%11%
80%
37%
No
Yes
Base: Total
69%57% 63%
30%
63%
31%43% 37%
70%
37%
Tier1 Tier2 Tier3 Tier-NE All India
No
Yes
Base: Total
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Only about half of elders say that they find help always, if asked for. Shillong shows least support to
elderly walkers with 10% says they have rude experiences from people on road. Overall, eastern
zone scores low on support front.
Chart-5.2.1.15: How other people behave while walking: Zone-wise
Chart-5.2.1.16: How other people behave while walking: State capital-wise
Chart-5.2.1.17: How other people behave while walking: Tier - wise
47% 48% 57% 51%
76%54%
40%
85%
54% 49%
8%
53%
15%
43% 22% 32%
11%
30%
29%
13%
43% 50%
40%
31%
38%
8%20% 13% 12% 12%
26%
3% 2% 2%
43%
14%1% 1% 1% 4% 1% 4% 5% 0% 0%
10% 2%
Have some rude experiences from people
Generally indifferent
Sometimes offer help and courteous
Always offer help and courteous
39%59% 50% 54%
65%53%
45%22% 32% 33% 17% 31%
13% 16% 18% 11% 17% 14%2% 3% 0% 3% 1% 2%
East NEast North South West All India
Have some rudeexperiences from people
Generally indifferent
Sometimes offer help andcourteous
Always offer help andcourteous
Base: Those who go for morning/evening walks
Base: Those who go for morning/evening walks
52% 49%59% 59% 53%
30% 44% 24% 22% 31%
15%7% 16% 16% 14%
2% 0% 1% 3% 2%
Tier1 Tier2 Tier3 Tier-NE All India
Have some rude experiencesfrom people
Generally indifferent
Sometimes offer help andcourteous
Always offer help andcourteous
Base: Those who go for morning/evening walks
Base: Those who go for morning/evening walks
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About half of the elders find the behavior of motorists and two wheeler drivers a serious challenge
for them when they step out. This proportion is much higher, about 70%, in Bangalore and
Bhubaneswar. On safety and security issues including law and order on road, overall about 30% find
it as a serious challenge
Chart-5.2.1.18: How serious are the challenges of motorists’ behaviour on road: State capital-wise
Chart-5.2.1.19: How serious are the challenges of 2-wheelers
drivers’ behaviour on road: State capital-wise
Chart-5.2.1.20: How serious are the challenges of Safety and security issues including law and
order on road: State capital-wise
45% 47%59%
39% 33%
73% 72%55% 50%
66%47% 53%
40% 45%33%
37% 59%
20% 25%43% 44%
25%42% 36%
15% 8% 9%24%
9% 7% 4% 2% 6% 10% 12% 11%
No Challenge
Some Challenge
Serious Challenge
40%63%
45% 41%52%
68%
42%57%
33% 26%
53% 49%
38%
31%48%
37%36%
28%
47%39%
44% 49%
35% 38%
13%6% 7%
21%11% 3% 8%
3%23% 24%
12% 12%9% 0% 1% 1% 1% 4% 1% 1% 1%
Can't say
No Challenge
Some Challenge
Serious Challenge
28% 33%46%
21% 19%
48%
7%
36%24%
9%
35% 30%
51% 49% 29%
40%23%
14%
62%
35%
31%
25%
41%37%
14% 17%23%
37%57%
34% 31% 28%44%
65%
24%32%
6% 1% 3% 1% 2% 3% 1% 1% 0% 2% 1% 2%
Can't say
No Challenge
Some Challenge
Serious Challenge
Base: Total
Base: Total
Base: Total
Base: Total
22
Avoiding carrying valuables (63%), taking help of attendants (54%) and using mobile
phone for emergency need (51%) are some of the more common steps taken by elders .
Chart-5.2.1.21: Steps adopted by elders to cope with the issues outside: Zone wise
33%
48%
53%
53%
39%
55%
42%
29%
44%
61%
80%
75%
24%
54%
28%
38%
53%
75%
33%
30%
50%
56%
49%
56%
22%
47%
30%
48%
67%
64%
30%
41%
42%
51%
54%
63%
Got enrolled in elders support group
Carry contact details , health details and list ofmedicines
Avoid stepping out as far as possible
Use mobile phone with emergency contact info
Take help of someone as attendant
Avoid carrying valuables as far as possible
All India
West
South
North
NEast
East
Base: Total
23
5.2.2. Interaction Experience: Utility services
In the country, 13% of the elders say that they have been treated rudely by bank staff “because they
are elderly”. This proportion is higher in South zone (18%). Among cities, rude behaviour by bank
staff is reported most in Bhubaneshwar (21%), followed by Mumbai (19%) and Chennai (18%).
Chart-5.2.2.1: How bank staffs behave: Zone-wise
Chart-5.2.2.2: How bank staffs behave: State capital-wise
Chart-5.2.2.3: How bank staffs behave: Tier - wise
43%60% 52%
65% 62% 57%
44%29% 41% 17% 26% 30%
13% 11% 7%18% 13% 13%
East NEast North South West All India
Behave badly for beingelderly person
Behave same as they dowith anyone else
Good treatment for beingelderly person
55%44%
59%71%
54%
76%
54%72% 68%
58%48%
57%
39%42%
22%11% 40%
9%
25%
15% 16% 38%44% 30%
7% 14% 19% 18%6%
16% 21%13% 16%
3% 8% 13%Behave badly for being elderlyperson
Behave same as they do withanyone else
Good treatment for beingelderly person
Base: Those who visit banks
Base: Those who visit banks
61%43% 50% 60% 57%
25%44% 40% 29% 30%
14% 12% 10% 11% 13%
Tier1 Tier2 Tier3 Tier-NE All India
Behave badly for beingelderly person
Behave same as they dowith anyone else
Good treatment for beingelderly person
Base: Those who visit banks
Base: Those who visit banks
24
10% of elders say others customers in bank sometimes behave rudely. In Bhubaneshwar this figure
is as high as 20% followed by Chennai 15%.
Chart-5.2.2.4: How other customers of bank behave: Zone-wise
Chart-5.2.2.5: How other customers of bank behave: State capital-wise
Chart-5.2.2.6: How other customers of bank behave: Tier - wise
86% 85% 92% 86% 90% 88%
13% 12% 4% 11% 7% 9%0% 0% 1% 1% 1% 1%1% 3% 4% 2% 1% 2%
East NEast North South West All India
Can't say
Mostly rude
Sometimes rude
Almost always or Mostlygood
Base: Those who visit banks
88% 86% 87% 83% 90% 87% 80% 86% 94% 97%83% 88%
6% 12% 10% 13% 6% 12% 20% 12% 3% 0%13% 9%1% 1% 2% 2% 1% 1% 0% 0% 0% 1% 1%
6% 1% 2% 2% 3% 0% 2% 4% 3% 4% 2%
Can't say
Mostly rude
Sometimes rude
Almost always or Mostly good
Base: Those who visit banks
88% 87% 91% 85% 88%
9% 12% 6% 12% 9%1% 0% 1% 0% 1%2% 1% 2% 3% 2%
Tier1 Tier2 Tier3 Tier-NE All India
Can't say
Mostly rude
Sometimes rude
Almost always or Mostlygood
Base: Those who visit banks
25
Nationally, 19% of the elders say that they have been treated rudely by bank staff “because they are
elderly”. This proportion, again, is the most in South zone (27%). Among cities, rude behaviour by
post office staff has been reported most in Hyderabad (39%), followed by Chennai (21%) and
Bangalore (20%).
Chart-5.2.2.7: How post office staffs behave: Zone-wise
Chart-5.2.2.8: How post office staffs behave: State capital-wise
Chart-5.2.2.9: How post office staffs behave: Tier - wise
34%
67%56% 57% 60% 54%
51%
14% 36%16%
27%27%
14% 19%8%
27%13% 19%
East NEast North South West All India
Behave badly for beingelderly person
Behave same as they dowith anyone else
Good treatment for beingelderly person
70%
33%
59% 60% 54%67%
52%
73%
51% 56% 58% 54%
21%
51%
26% 18% 36% 13%32%
9%
10%
42%24% 27%
8% 16% 15% 21%10%
20% 16% 19%
39%
3%18% 19% Behave badly for being elderly person
Behave same as they do with anyoneelse
Good treatment for being elderlyperson
Base: Those who visit post office
Base: Those who visit post office
57%35% 42%
67%54%
23%47%
45%14%
27%
20% 18% 13% 19% 19%
Tier1 Tier2 Tier3 Tier-NE All India
Behave badly for beingelderly person
Behave same as they dowith anyone else
Good treatment for beingelderly person
Base: Those who visit post office
26
13% of elders say other customers in post office have been rude sometimes. In Chennai 22% of
elders say so followed by 21% in Kolkata.
Chart-5.2.2.10: How other customers in post office behave: Zone-wise
Chart-5.2.2.11: How other customers in post office behave: State capital-wise
Chart-5.2.2.6: How other customers in post office
Chart-5.2.2.12: How other customers in post office behave: Tier - wise
83% 87% 91% 83% 86% 85%
15% 10% 5% 12% 10% 11%2% 0% 1% 2% 3% 2%0% 2% 3% 2% 2% 2%
East NEast North South West All India
Can't say
Mostly rude
Sometimes rude
Almost always or Mostlygood
Base: Those who visit post office
84% 78% 83%73%
86% 83% 86% 87%97% 96%
88% 85%
11% 20% 13%17%
8% 14% 14% 13%3% 1%
7% 11%0%
1% 3%5%
2% 3% 0% 0% 0% 1% 0% 2%5% 1% 1% 6% 3% 0% 0% 1% 0% 2% 5% 2%
Can't say
Mostly rude
Sometimes rude
Almost always or Mostly good
Base: Those who visit post office
85% 87% 85% 87% 85%
12% 11% 7% 10% 11%
2% 2% 3% 0% 2%2% 0% 5% 2% 2%
Tier1 Tier2 Tier3 Tier-NE All India
Can't say
Mostly rude
Sometimes rude
Almost always or Mostlygood
Base: Those who visit post office
27
At all India level, 12% of the elders have said that they have been treated rudely by others in queue
for being elderly when making payments for utility services.
In electricity bill payment queues, in South zone 23% of elderly reports bad behaviour by others.
Among cities, the same is most in Hyderabad (32%) and Chennai (22%).
Chart-5.2.2.13: How others behave in electricity bill payment queue: Zone-wise
Chart-5.2.2.14: How others behave in electricity bill payment queue: State capital-wise
Chart-5.2.2.15: How others behave in electricity bill payment queue: Tier - wise
39%
83%
34%
64%52% 53%
52%
14%
64% 13% 42% 36%
9% 3% 2%23%
6% 12%
East NEast North South West All India
Behave badly for beingelderly person
They behave same as theydo with anyone else
Courteous and helpfulbecause an elderly person
41% 45%54% 62%
71% 75%
55%
89%
59%
38%
78%
53%
57% 51% 37% 16%
29%9%
31%
9%
9%61%
18%
36%
2% 4% 8%22% 16% 14%
2%
32%
1% 4% 12%
Behave badly for being elderly person
They behave same as they do with anyoneelse
Courteous and helpful because an elderlyperson
56%
30% 30%
83%
53%
30%64% 57%
14%
36%
13% 6% 12% 3% 12%
Tier1 Tier2 Tier3 Tier-NE All India
Behave badly for beingelderly person
They behave same as theydo with anyone else
Courteous and helpfulbecause an elderly person
Base: Those who pay electricity bill offline
Base: Those who pay electricity bill offline
Base: Those who pay electricity bill offline
28
5.2.3. Interaction Experience: Market Places
Nationally, 13% of the elders have said that they have been treated rudely by chemist staffs
“because they are elderly”. In South 21% says chemist shop staffs behave badly. Among cities, the
bad behaviour by chemist shop staff is more in Bhubaneshwar (32%) and Bangalore (29%).
Chart-5.2.3.1: How staffs of chemist shop behave: Zone-wise
Chart-5.2.3.2: How staffs of chemist shop behave: State capital-wise
Chart-5.2.3.3: How staffs of chemist shop behave: Tier - wise
32%56%
46%62% 69%
54%
56%30% 51% 17%
23%33%
12% 14% 4%21%
8% 13%
East NEast North South West All India
Behave badly for being anelderly person
They behave same as theydo with anyone else
Give good treatmentbecause an elderly person
50%34%
61% 66% 64% 63%47%
74% 68%
42% 39%54%
47%60%
25% 17%34%
8%21%
14% 19%55%
45%33%
3% 6% 14% 17%2%
29% 32%
11% 12%3%
16% 13%
Behave badly for being an elderlyperson
They behave same as they do withanyone else
Give good treatment because anelderly person
56%39%
55% 56% 54%
30%52%
34% 30% 33%
14% 9% 11% 14% 13%
Tier1 Tier2 Tier3 Tier-NE All India
Behave badly for being anelderly person
They behave same as theydo with anyone else
Give good treatmentbecause an elderly person
Base: Those who visit Chemist shop
Base: Those who visit chemist shop
Base: Those who visit Chemist shop
29
Overall 7% of elders say other customers at chemist shop behave rudely sometimes. In Bhubaneswar
17% of elders says so followed by Guwahati 14%.
Chart-5.2.3.4: How other customers at chemist shop behaves: Zone-wise
r
Chart-5.2.3.5: How other customers at chemist shop behaves: State capital-wise
Chart-5.2.3.6: How other customers at chemist shop behaves: Tier - wise
18%35%
18%38%
53%33%
69%50% 76%
50%41%
57%
9% 11% 3% 9% 5% 7%3% 4% 3% 3% 1% 3%
East NEast North South West All India
Can't Say
Mostly rude
Sometimes rude
Mostly good
Almost always good
18% 13%
51%38% 42% 44%
10%
46% 38%
12%24%
33%
73% 77%
41%50%
52% 42%
69%
38% 54%87% 62%
57%
4% 8% 8% 10% 2% 11%16% 14% 3%
1%8% 7%5% 1% 0% 1% 4% 2% 4% 2% 6% 1% 6% 3%
Can't Say
Mostly rude
Sometimes rude
Mostly good
Almost always good
32% 25%47%
35% 33%
58% 64%
48%50% 57%
7% 8% 3%11% 7%
3% 3% 1% 4% 3%
Tier1 Tier2 Tier3 Tier-NE All India
Can't Say
Mostly rude
Sometimes rude
Mostly good
Almost always good
Base: Those who visit Chemist shop
Base: Those who visit chemist shop
Base: Those who visit Chemist shop
30
In South (22%) and in North East (18%) says vegetable vendors behave badly. Among cities, the bad
behaviour by vegetable vendors is more in Bangalore (29%) and Chennai (25%).
Chart-5.2.3.7: How vegetable vendor behave: Zone-wise
Chart-5.2.3.8: How vegetable vendor behave: State capital-wise
Chart-5.2.3.9: How vegetable vendor behave: Tier of City- wise
33%54% 46% 53% 62%
50%
59%29% 51%
25%27%
37%
8% 18%3%
22%11% 13%
East NEast North South West All India
Behave badly for being anelderly person
They behave same as theydo with anyone else
Give good treatmentbecause an elderly person
51%34%
51% 56%65%
54% 50%70%
55%40% 39%
50%
47%
59% 32% 19%
32%
17% 33%
18%33% 56%
39%37%
2% 7%17% 25%
3%
29%17% 13% 12%
4%22%
13%
Behave badly for being an elderly person
They behave same as they do with anyoneelse
Give good treatment because an elderlyperson
51%35%
57% 54% 50%
35% 56%33%
29% 37%
14% 8% 10% 18% 13%
Tier1 Tier2 Tier3 Tier-NE All India
Behave badly for being anelderly person
They behave same as theydo with anyone else
Give good treatmentbecause an elderly person
Base: Those who visit vegetable vendor
Base: Those who visit vegetable vendor
Base: Those who visit vegetable vendor
31
Overall, 17% reported bad behaviour by mall staffs for being elder. 23% elders in South report bad
treatment by mall staffs. In Bhubaneshwar, 31% of elders and in Bangalore 27% report bad
treatment by mall staffs. Incidence of such treatment is much higher in Tier 1 towns than in the
lower tiers.
Chart-5.2.3.10: How mall staffs behave: Zone-wise
Chart-16
Chart-5.2.3.11: How Mall staffs behave: State capital-wise
Chart-5.2.3.12: How Mall staffs behave: Tier - wise
44%
75%50% 56% 56% 55%
41%
11%43% 21% 30% 28%
15% 14% 7%23% 13% 17%
East NEast North South West All India
Behave badly for being anelderly person
They behave same as theydo with anyone else
Give good treatmentbecause an elderly person
55% 50% 52% 52%
73%60%
42%
89%
62%51% 58% 55%
34% 48%32% 31%
27%
13%
27%
1%
23% 47%23% 28%
11%2%
16% 17%27% 31%
10% 15%2%
20% 17%
Behave badly for being an elderly person
They behave same as they do with anyoneelse
Give good treatment because an elderlyperson
56%36% 39%
75%55%
28%42% 32%
11%28%
16% 21% 29%14% 17%
Tier1 Tier2 Tier3 Tier-NE All India
Behave badly for being anelderly person
They behave same as theydo with anyone else
Give good treatmentbecause an elderly person
Base: Those who visit mall
Base: Those who visit mall
Base: Those who visit mall
32
Nationally, 12% reports bad behaviour by hospital staffs in government hospitals, the same being
16% in South and 15% in North. In Delhi, 26% of elders and in Bangalore 22% report bad treatment
by government hospital staffs.
5.2.4. Interaction Experience: Hospitals
Chart-5.2.4.1: How staffs in government hospital behave: Zone-wise
Chart-5.2.4.2: How staffs in government hospital behave: State capital-wise
Chart-5.2.4.3: How staffs in government hospital behave: Tier - wise
58% 64%43%
60% 63% 57%
34% 28%
42%24%
30%32%
7% 8% 15% 16% 6% 12%
East NEast North South West All India
Behave badly for being anelderly person
They behave same as theydo with anyone else
Courteous and helpfulbecause an elderly person
49%68% 65% 67% 65% 64% 60%
89%
56%43% 41%
57%
24%
29% 31%14%
30%14% 25%
8%
41%54%
48%32%
26%
3% 4%19%
4%22% 15%
3% 3% 2%11% 12%
Behave badly for being an elderly person
They behave same as they do with anyoneelse
Courteous and helpful because an elderlyperson
60%39%
54%64% 57%
27%53%
33%28%
32%
13% 8% 13% 8% 12%
Tier1 Tier2 Tier3 Tier-NE All India
Behave badly for being anelderly person
They behave same as theydo with anyone else
Give good treatmentbecause an elderly person
Base: Those who visit government hospital
Base: Those who visit government hospital
Base: Those who visit government hospital
33
Nationally, 11% reports bad behaviour by hospital staffs in private hospitals, the same being 20% in
South. In Bangalore, 27% of elders and in Hyderabad and Delhi 23% report bad treatment by private
hospital staffs.
Chart-5.2.4.4: How staffs in private hospital behave: Zone-wise
Chart-5.2.4.5: How staffs in private hospital behave: State capital-wise
Chart-5.2.4.6: How staffs in private hospital behave: Tier-wise
71%88%
58%70% 72% 70%
23%11%
30% 10%25% 20%
6% 2% 12% 20%3% 11%
East NEast North South West All India
Particularly behave badlydespite being an elderlyperson
They behave same as theydo with anyone else
Courteous and helpfulbecause an elderly person
62%77%
66% 71% 70% 69% 72%
97%
71%
47%
78%70%
15%
22%29% 16%
29%
4%15%
2%
6% 53%
19%20%
23%
0% 5% 13%1%
27%13%
1%23%
1% 2% 11%
Particularly behave badly despitebeing an elderly person
They behave same as they dowith anyone else
Courteous and helpful becausean elderly person
68% 60%77% 88%
70%
19% 32%17%
11%
20%
14% 9% 5% 2% 11%
Tier1 Tier2 Tier3 Tier-NE All India
Particularly behave badlydespite being an elderlyperson
They behave same as theydo with anyone else
Give good treatmentbecause an elderly person
Base: Those who visit private hospital
Base: Those who visit private hospital
Base: Those who visit private hospital
34
5.2.5. Interaction Experience: Elders employment
There is demand for post-retirement work, though not among many. Demand is more among men
(18%) than women (11%), perhaps expectedly. East (19%) and South (16%) report somewhat higher
demand than other zones. Shillong (23%) Kolkata (19%) report higher proportion of elders willing to
work, followed by Bangalore and Delhi with 17%.
Chart-5.2.5.1: Proportion of elders wants to work post retirement age: Zone-wise
Chart-5.2.5.2: Proportion of elders wants to work post retirement age: State capital-wise
Chart-5.2.5.3: Proportion of elders wants to work post retirement age: Tier-wise
19%
14%
10%
16%
11%14%
20%17% 16%
20%17% 18%17%
12%
4%
13%
6%
11%
East NEast North South West All India
Male + Female Male Female
17%19%
15% 14%10%
17%
6% 4%
11%
2%
23%
14%
14%
19%
13% 14% 14%
Tier1 Tier2 Tier3 Tier-NE All India
Base: Those not working
Base: Those not working
Base: Those not working
35
Over 60% of cases, they did not get the job applied for. In other cases many could not continue
because of adverse circumstances
Chart-5.2.5.4: Outcome of elders’ application for job
18%
23%
26%
17%
9%
4%
4%
13%
38%
18%
13%
13%
4%
1%
Got no response from employer
Was told not eligible for age
Shortlisted for interview but didn’t get the job
Selected but did not join because of low pay
Selected but did not join because of nature, timing andlocation of work
Selected and joined but didn’t continue because of adverse work culture
Joined and continued before resigned due to personal reason
Female Male
70%
66%
Base: Those ever applied for job
post-retirement age
36
6.0. Decoding elders perceptions and understanding of societal
behavior
Most elders believe that the problem is rooted in the society. Nationally, almost two thirds (64%)
believe that these kinds of behaviour occur because it is easy to get away despite being rude with
elders. In East and South almost 7 out of 10 say so. In Bhubaneshwar it is as high as 9 out of 10.
Chart-6.1.1: % agree with its easy to escape / get away despite being rude with elders: Zone-wise
Chart-6.1.2: % agree with its easy to escape / get away despite being rude with elders: State
capital wise
Chart-6.1.3: % agree with its easy to escape / get away despite being rude with elders: Tier-wise
69%60%
49%
69% 66% 64%
East NEast North South West All India
Its easy to escape / get away despite being rude
16%
62% 61% 64% 63%71%
92%85%
74% 78%
36%
64%
Its easy to escape / get away despite being rude
62%74%
67%60% 64%
Tier1 Tier2 Tier3 Tier-NE All India
Its easy to escape / get away despite being rude
Base: Total
Base: Total
Base: Total
37
Nationally, 44% of elders have experienced abuse (self/other elders) in public places. 57% in South
have experienced abuse (self/other elders) in public places. In Bangalore such abuses are reported
by 70% of elders and in Hyderabad its 60%.
Chart-6.1.4: % have experienced abuse (self/other elders) in public places: Zone-wise
Chart-6.1.5: % have experienced abuse (self/other elders) in public places: State capital wise
Chart-6.1.6: % have experienced abuse (self/other elders) in public places: Tier-wise
40% 43%34%
57%
39% 44%
East NEast North South West All India
Have experienced abuse (self/people of similar age) in public places
23%
52%
33%
49%
30%
70%
23%
59% 60%
26% 26%
44%
Have experienced abuse (self/people of similar age) in public places
43%53%
41% 43% 44%
Tier1 Tier2 Tier3 Tier-NE All India
Have experienced abuse (self/ other elders) in public places
Base: Total
Base: Total
Base: Total
38
Nationally, 53% of elders think that Indian society discriminates against elders. 71% of elders in East
and 61% in South think the same. Among cities, 9 out of 10 Hyderabad and almost 8 out of 10 in
Kolkata think Indian society discriminates against elders. In Tier-1 (54%) and Tier-2 (68%) such
perceived discriminations are higher compared to Tier-3 (31%).
Chart-6.1.7: Indian Society Discriminate against Elderly: Zone-wise
Chart-6.1.8: Indian Society Discriminate against Elderly: State capital wise
Chart-6.1.9: Indian Society Discriminate against Elderly: Tier-wise
71%58%
43%
61%
30%
53%
East NEast North South West All India
Indian Society Discriminate Against Elderly
19%
78%
29%
49%40%
60%52% 55%
90%
70%61%
53%
Indian Society Discriminate Against Elderly
54%68%
31%
58% 53%
Tier1 Tier2 Tier3 Tier-NE All India
Indian Society Discriminate Against Elderly
Base: Total
Base: Total
Base: Total
39
More than 1 in 2 feel distressed and feel helpless when people behave rudely in public places.
Bangalore has the highest figure with 76% of feeling distressed followed by Lucknow (73%) and
Mumbai (65%).
Chart-6.1.10: % agree feel distressed and helpless when people behave rudely in public places:
Zone-wise
Chart-6.1.11: % agree feel distressed and helpless when people behave rudely in public places:
State capital wise
Chart-6.1.12: % agree feel distressed and helpless when people behave rudely in public places: Tier
-wise
60%
54%
63%
55%57% 58%
East NEast North South West All India
Feel distressed and helpless when people behave rudely in public places
50%53%
65%
41%
53%
76%
48% 51%58%
73%
58% 58%
Feel distressed and helpless when people behave rudely in public places
57%74%
48% 54% 58%
Tier1 Tier2 Tier3 Tier-NE All India
Feel distressed and helpless when people behave rudely in public places
Base: Total
Base: Total
Base: Total
40
61% of elders in East say that elders not dressed well invite more rudeness from others. Nationally,
the figure is 52%. Guwahati (77%), Bangalore (70%) and Kolkata (62%) have highest proportion of
elders endorsing this statement.
Chart-6.1.13: % agree an elder not dressed well invites more rudeness from others: Zone-wise
Chart-6.1.14: % agree Elder not dressed well invites more rudeness from others: State capital wise
Chart-6.1.15: % agree an elder not dressed well invites more rudeness from others: Tier -wise
61%50% 47% 54% 46% 52%
East NEast North South West All India
An elder not dressed well invites more rudeness from others
38%
62%
42% 38%
53%
70%
44%
77%
57%
43%
24%
52%
An elder not dressed well invites more rudeness from others
50%68%
47% 50% 52%
Tier1 Tier2 Tier3 Tier-NE All India
An elder not dressed well invites more rudeness from others
Base: Total
Base: Total
Base: Total
41
At national level, 54% of elders say that a younger person is attended before an elder in a shop. This
proportion is higher in East (77%) and South (67%). 86% in Bhubaneshwar, 79% in Bangalore and
Hyderabad and 78% in Guwahati endorse this view.
Chart-6.1.16: % agree in a shop, the younger person is attended to first than elder: Zone-wise
Chart-6.1.17: % agree : In a shop, the younger person is attended to first than elder: State capital
wise
Chart-6.1.18: % agree in a shop, the younger person is attended to first than elder: Tier-wise
77%54%
24%
67%
39%54%
East NEast North South West All India
In a shop, the younger person is attended to first than elder
12%
67%
32%
52% 53%
79%86%
78% 79%
31% 31%
54%
In a shop, the younger person is attended to first than elder
54%
52%54%
54% 54%
Tier1 Tier2 Tier3 Tier-NE All India
In a shop, the younger person is attended to first than elder
Base: Total
Base: Total
Base: Total
42
A significant majority, 61%, agree that people get impatient with Elders for being slow. This
proportion is the highest in Bangalore, 82%, and in the North-East, 74%.
Chart-6.1.19: % agree since elders are slow, people get impatient with them: Zone-wise
Chart-6.1.20: % agree since elders are slow, people get impatient with them: State capital wise
Chart-6.1.21: % agree since elders are slow, people get impatient with them: Tier -wise
60%74% 67% 59% 55% 61%
East NEast North South West All India
Since elders are slow, people get impatient with them
56% 58%53%
46%
60%
82%
55%
70%62%
74%79%
61%
Since elders are slow, people get impatient with them
60%70%
51%74%
61%
Tier1 Tier2 Tier3 Tier-NE All India
Since elders are slow, people get impatient with them
Base: Total
Base: Total
Base: Total
43
7.0. Support system: Family and friends
The most important support system for elder is the family. In alignment with national figure (72%),
78% in North and 77% in West share unpleasant encounters and treatment first with their family. In
East, 30% of elders, highest among all zones share with friends as well.
Chart-7.1.1: Sharing unpleasant encounters and treatment -First to share with: Zone-wise
Chart-7.1.2: Sharing unpleasant encounters and treatment - First to share with: State capital wise
Chart-7.1.3: Sharing unpleasant encounters and treatment - First to share with: Tier-wise
8% 7% 3% 7% 3% 6%
62%73% 78% 71% 77% 72%
30%20% 19% 22% 20% 22%
East NEast North South West All India
With friends
With family
With no one
1% 7% 3% 8% 8% 2%11% 8% 15%
5% 6% 6%
66% 54%70%
69% 70% 80%
81%72% 61%
90%75% 72%
32% 38%27% 23% 22% 18%
8%20% 25%
6%20% 22%
With friends
With family
With no one
6% 6% 1% 7% 6%
69% 75% 83% 73% 72%
24% 20% 16% 20% 22%
Tier1 Tier2 Tier3 Tier-NE All India
With friends
With family
With no one
Base: Total
Base: Total
Base: Total
44
About half of the men (49%) men share the unpleasant incidents with wife whereas the same is only
32% among women sharing these with their husbands. Generally more women share these their
children (55%) compared to men (40%).
Chart-7.1.4: Comfortable in sharing unpleasant incidences within family: Zone-wise
Chart-7.1.5: Comfortable in sharing unpleasant incidences within family: Tier-wise
51%
27%
49%33%
53% 46% 47%
24%
43%34%
49%32%
40%
63%
44%63%
42% 50%35%
51%
45%53%
40%
55%
4% 3% 1% 1% 1% 1%13%
14%7% 10% 7% 7%
5% 7% 5% 4% 3% 2% 5% 10% 5% 3% 4% 6%
Nobody
Others
Children
Spouse
44%31%
72%
40%49%
24%
49%33%
49%32%
42%53%
25%
50%42%
61%
44%63%
40%
55%
9% 8%1%
3% 6% 12% 1% 1%7% 7%
5% 7% 2% 6% 3% 3% 5% 4% 4% 6%
Nobody
Others
Children
Spouse
Base: Total
Base: Total
45
8.0. Questionnaire
Project ISE (Indian Society and Elderly) Good morning/afternoon. Dear Sir/Madam, my name is __________. I am coming to you on behalf of MaRS Monitoring and Research Systems, a national level research agency. We are conducting a study on elders. I want to ask you a few questions on your experience when you step outside of your home. This will take only a few minutes of your time. Please note that your responses will be used for research only and will be kept confidential.
May we proceed?
Yes Continue
No Terminate
RESPONDENTS HOUSE/OFFICE ADDRESS- (Write in Capital letters)
RESPONDENT NAME SUR NAME:
HOUSE/BLDG NO. FLOOR NO.
Area STREET/ROAD NAME
PINCODE MOBILE
PHONE NO. (Res)
PHONE NO. (Off) Extn.
e-mail ID
FIELD CONTROL INFORMATION
PLACE OF INTERVIEW Home – 1 (CONTINUE) Other places -2 ( TERMINATE)
INTERVIEWER NAME
INT Start Time INT End Time Total Time (min)
TYPE OF INTERVIEW Face to face with pen and paper -1(CONTINUE) Others -2 (TERMINATE)
QUALITY CHECK DETAILS
BACK CHECK ACCOMPANIMENT DETAILS
DESG Yes No Date
SUP 1 2
Manager 1 2
Scrutinized 1 2
Important Note for interviewer: All response codes are to be encircled 3 and not ticked
R1. Can you please tell me which of these assets do you have at home?
R2. Interviewer to mark SEC depending on total numbers of assets
Assets detail Code SEC-A A SEC-B B SEC -C C
Colour TV 1 Mark ‘A’ if the
respondent house has 4 or
more assets
Mark ‘B’ if the
respondent house has 3
assets
Mark ‘C’ if the
respondent house has 2
assets
TERMINATE if the
respondent house has 1 asset or none of the
assets listed
Refrigerator 2
Washing Machine 3
Two Wheeler 4
Car/Jeep/Van 5
R3. Please tell education status of yourself
Below SSC/HSC 1 (TERMINATE)
SSC/HSC 2 Graduate/ Post graduate: General 4
Some College 3 Graduate/ Post graduate: Professional 5
46
A. Name of the cities
Metro Cities North - Non Metro West - Non Metro
City Code Lucknow 7 Ahmedabad 13
Delhi 1 Gorakhpur 8 Ujjain 14
Kolkata 2 Hissar 9 Satara 15
Mumbai 3 East - Non Metro South - Non Metro
Chennai 4 Bhubaneswar 10 Warrangal 16
Bangalore 5 Gaya 11 Kanchipuram 17
Hyderabad 6 Puruliya 12 North east - Non Metro
Guwahati 18
C. Age group Shillong 19
B. Gender
Male 1
Female 2
D. Type of living arrangements
Never married, staying with other family members
1
Never married, staying alone 2
Alone – widowed/divorced 3
With spouse only 4
With spouse and other members 5
With children 6
With other relations and non-relations 7
F. In last 3 months which of the following activities have you done by stepping outside
your home? Multiple answers possible
Availed public transport like bus, train, auto rickshaw, cycle rickshaw, rented car, taxi
1
Went shopping in malls, departmental stores, kirana stores, fruit/vegetable markets
2
Visited restaurants, cinema halls, theaters, cultural functions, community celebrations
3
Visited bank, post office, paid bills of electricity/phone/other utilities in person 4
Visited hospital, treatment centers, chemists shop 5
Regularly goes out for walk , places of worship 6
In QUESTION ‘F’, IF respondent CHOOSE NO code or single code TERMINATE
CONTINUE IF RESPONDENT HAS CHOOSEN MORE THAN ONE CODE
Below 60 1 TERMINATE
60-65 2
66-70 3
71-75 4
76-80 5
81 and above 6
E. Current occupation status
Full time employed/in business
1
Retired from job but part time employed/in business
2
Retired, not occupied at all 3
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G. Do you financially depend on other family members for your livelihood and other
necessities? Single answer
Yes : totally dependent 1
Yes : Partially dependent 2
No : I am financially independent 3
1 How often do you step out/ go out of home? Single answer
At least once in a day or more 1
4-5 times a week 2
2-3 times a week 3
About once a week 4
Less often 5
2 How much you like in stepping out/going out of home in general? Single answer
Like to go out a lot 1
Like it somewhat 2
Neither like or dislike, if I have to go out, will do so 3
Do not like it 4
Do not like at all 5
3 ASK ALL: Do you take public bus to travel? Yes 1 No 2
4 IF NO (Code ‘2’ in Q3) ASK, Do you think senior citizens in your town can comfortably travel in public buses?
Yes 1 No 2
5 IF YES (Code ‘1’ in Q3), How often you have been offered a seat because you are an older person? Here we are talking about normal seats apart from seats reserved for elders.
Almost always 1 Very often 2 Sometimes 3 Never 4
6 And what has been your experience with bus conductors and drivers?
Almost always good 1 Mostly good 2 Sometimes rude 3 Mostly rude 4
7 ASK ALL: Do you take METRO to travel?
Yes 1 No 2 No metro in town 3
8 IF NO (Code ‘2’ in Q7) ASK, Do you think senior citizens in your town can comfortably travel in METROS?
Yes 1 No 2
9 IF YES (Code ‘1’ in Q7) ASK, How often you have been offered a seat because you an older person? Here we are talking about normal seats apart from seats reserved for elders.
Almost always 1 Very often 2 Sometimes 3 Never 4
10 ASK ALL: Do you take morning or evening walks regularly or sometimes?
Yes 1 No 2
11 IF YES (Code ‘1’ in Q10), How people in general behave with you when you are walking? Single answer
Always offer help and courteous (polite) 1 Sometimes offer help and courteous (polite) 2
Generally don’t pay attention 3 Have some rude experiences from people 4
12 ASK ALL: When you visit banks, how do the bank staffs behave with you? Single answer
They give you good treatment because you are an elderly person 1
They particularly behave badly with you though you are an elderly person 2
They behave with you same as they do with anyone else 3
Do not visit banks 4
13 IF VISITED BANK (code ‘1’/’2’/’3’ in Q12), what has been your experience with other customers in the bank? Single answer
48
Almost always good 1 Mostly good 2 Sometimes rude 3 Mostly rude 4
14 ASK ALL: When you visit Post offices, how do the staffs behave with you? Single answer
They give you good treatment because you are an elderly person 1
They particularly behave badly with you though you are an elderly person 2
They behave with you same as they do with anyone else 3
Do not visit post offices 4
14A IF VISIT Post Office (code ‘1’/’2’/’3’ in Q14) - what has been your experience with other customers at the post offices? Single answer
Almost always good 1 Mostly good 2 Sometimes rude 3 Mostly rude 4
15 When you go to buy medicines at the chemists, how does the staff behave with you? Single answer
They give you good treatment because you are an elderly person 1
They particularly behave badly with you though you are an elderly person 2
They behave with you same as they do with anyone else 3
Do not go/have not gone in a long time 4
16 IF VISIT CHEMISTS (code ‘1’/’2’/’3’ in Q15) - what has been your experience with other customers at the chemist? Single answer
Almost always good 1 Mostly good 2 Sometimes rude 3 Mostly rude 4
17 When you go to buy vegetables at the market, how does the vendor behave with you? Single answer
They give you good treatment because you are an elderly person 1
They particularly behave badly with you though you are an elderly person 2
They behave with you same as they do with anyone else 3
Do not go/have not gone in a long time 4
18 When you go to a mall, how do the security and other mall staff behave with you? Single answer
They give you good treatment because you are an elderly person 1
They particularly behave badly with you though you are an elderly person 2
They behave with you same as they do with anyone else 3
Do not go/have not gone in a long time 4
19 When you visit a government hospital for a treatment, how does hospital staff treat you? Single answer
Have never gone to a government hospital 1
They are courteous and helpful because you are an elderly person 2
They particularly behave badly with you though you are an elderly person 3
They behave with you same as they do with anyone else 4
20 When you visit a Private hospital for a treatment, how does the hospital staff treat you? Single answer
Have never gone to a private hospital 1
They are courteous and helpful because you are an elderly person 2
They particularly behave badly with you though you are an elderly person 3
They behave with you same as they do with anyone else 4
21 When you go to pay bills like electricity bill and others, how do other people in Q treat
49
you? Single answer
Have never gone to pay any bill 1
They are courteous and helpful because you are an elderly person 2
They particularly behave badly with you though you are an elderly person 3
They behave with you same as they do with anyone else 4
22 Elderly people face many challenges when they step out of house. I am reading out some of them. For each tell me, if it is a serious challenge for you or some challenge for you or no challenge at all? Single answer for each row
Serious challenge
Some challenge
No challenge
22a.Behavior of motorists on the road 1 2 3
22b. Behavior of 2 wheeler drivers on the road 1 2 3
22c. Safety and security issues including law and order 1 2 3
22d. Others- specify 1 2 3
23 What are the top 3 concerns you have when you step outside your home? (Single answer for each column) Show Card 1
23a.First concern (Single
answer)
23b. Second concern (Single
answer)
23c. Third concern (Single
answer)
Accidental mishaps due to negligence of others 1 1 1
Lack of medical help in emergency 2 2 2
Being cheated by others financially 3 3 3
Misbehavior by fellow travelers, people on street 4 4 4
Inadequate rest rooms/lavatories 5 5 5
Theft , snatching of money and valuables 6 6 6
Others concern- specify 7 7 7
24 What precautions have you taken or can you take to avert risk when you step outside your home? Multiple answers possible
Avoid stepping out as far as possible 1
Take help of someone as escort / attendant 2
Avoid carrying valuables as far as possible 3
Got enrolled / registered in elders support group 4
Use mobile phone with emergency contact information of relatives and police 5
Carry contact details , health details and list of medicines 6
Others please specify 7
25 With who do you generally first share unpleasant encounters and treatment, in case it happens with you, when you step outside your home? Single answer
With no one…. Generally I don’t share such unpleasant incidents with anyone 1
Share with my immediate family members 2
Share with a particular friend 3
Share with a group of friends 4
Share with my senior citizen group 5
50
Share with my neighbour 6
Other please specify 7
26 Within your family with whom are you most comfortable in sharing unpleasant encounters, behaviors and treatment in case it happens with you when you step outside your home? Single answer
Spouse 1 Children 2
Grandchildren 3 None 4
Other please specify 5
27 In your opinion, does Indian society discriminate against elderly? Single answer
Yes 1 No 2
ASK 28, 29, 30 ONLY IF RETIRED and NOT OCCUPIED CURRENTLY (Code ‘2’/’3’ in QE)
28 Do you want to work? Yes 1 No 2
29 Have you ever applied for a job post retirement? Yes 1 No 2
30 ASK IF YES (CODE ‘1’ in Q29) What was the response or outcome of the job you applied last (most recently)? (Single answer)
I got no response 1
I was told I’m not eligible to apply for the job because of my age 2
My application was shortlisted for interview but I didn’t get the job 3
I was selected but did not join because of the low remuneration 4
I was selected but did not join because of the working hours, workplace distance or nature of job
5
I was selected and joined but didn’t continue because of the adverse work culture within organization
6
I joined and continued for some time before I resigned due to my personal reason 7
ASK ALL
31 I am going to read aloud some statements. For each statement, please tell me if you agree or disagree with it ((Single answer for each statements in row)
Statements Agree Disagree
(Q31a) In our culture it is easy to escape / get away despite being rude to elders
1 2
(Q31b) I have experienced abuse to me or people of my age in public places 1 2
(Q31c) Since elders are slow, people get impatient with them 1 2
(Q31d) If an elder and a younger person are in a shop, the younger person is attended to first
1 2
(Q31e) People generally stand up to protest rude behaviour against elderly on the spot
1 2
(Q31f) I feel distressed and helpless when people behave rudely with me in public places
1 2
(Q31g) An elder not dressed well invites more rudeness from others 1 2
32 Can our senior researchers contact you to discuss more on your experience when you step out of home? They will contact you only if required at later stage of the study.
Yes 1 No 2
Thank the respondent and close interview