HOW IMPROVING CHANGEMANAGEMENT CAN IMPROVE YOUR

BUSINESS (AND WIN FRIENDS!)

S H I N E 2 9 / 0 9 / 1 6

Duncan Watkins, Realising Value

REALISING VALUE - ITSM DIRECTOR

ITSM.TOOLS - ASSOCIATE ANALYST

BCS SERVICE MANAGEMENT - EVENTS

duncanwatkins

@duncanwatkins

A B O U T R E A L I S I N G V A L U E

R U N N I N G O R D E R

What's the problemwe're trying to address?

How did we go aboutachieving that?

How did we measurewhat we'd done?

What did we do next?

How did we traditionallyapproach it?

What are we trying toachieve?

P R O J E C T M A N A G E M E N T D I L E M M A

SCOPE TIME

COSTCOST

TIME

ProjectManagement

SCOPE

D I G I T A L T R A N S F O R M A T I O N

VControl

Speed

S I N G L E S T A N D A R D / F R A M E W O R K

M U L T I P L E S T A N D A R D S &F R A M E W O R K S

S P E E D , C O N T R O L , P E R C E P T I O N

Speed toMarket

Controls Perception

Q U A N T I F Y Y O U R C O N S T R A I N T S

H O W T O A P P R O A C H C H A N G E ?

H O W D O Y O U G E T I T R I G H T ?

Service,Asset &ConfigurationManagement

Feedback

W H I C H M E T R I C S ?

Faster Speed to Market?

Maintain ISO 20000 Certification?

Improve User Satisfaction?

V A L U E S T R E A M M A P P I N G

How do you get from an Idea to Live?

Q U E S T I O N S

W R A P U P

Work out what your problem is

Engage your business

Measure the value you bring

T H A N K Y O U