“How Healthy is your Operational BI?”

How Self-Service BI Creates Perfect Harmony

Between Business and IT

Richard den Ouden

Director Every Angle Software Solutions

r.denouden@everyangle.com

Mobile: +31 6 511 84134

Health check for operational BI:

Aspect Not Healthy Very Healthy

Business Users Not happy Happy

Added value Low High

Costs (visible & invisible) Very high

Actionable (.. or just reporting ..) Limited (re-active) Yes (pro-active)

Flexibility for business users No Yes

Data security No Yes

Self-service Limited Yes

One version of the truth No Yes

Compliance No Yes

Maintainable & supportable No Yes

Aligned with management reporting No Yes

Embedded in processes & organization No Yes

Deployable / sharing Local setup Global standards

Conclusion

Operational BI should be FUN, low costs & high added value

OR

Content

Operational BI: the key issues and real-life challenges 1

Every Angle: operational BI for SAP® ERP 2

Summary & Discussion 3

Every Angle Software Solutions: The Company

● International software company: HQ in the Netherlands

● Founded in 1996 by SAP consultants while doing the first SAP R/3

implementation in the Netherlands, in cooperation with the University of

Eindhoven and TNO

● Thought leader in “in-memory” technology

● >14 years of experience in BI

● 80 employees worldwide

● Yearly growth rate > 25%

● SAP Certified & Partner since 2001

● Gartner Cool Vendor 2011

Every Angle: International foot print

Subsidiaries in

• Benelux

• US

• Germany

• UK

Sales agents in:

• Scandinavia

• South America

• France

• Italy

• South Africa

• Spain

• Asia

More than 10,000 Every Angle users

in 30 different countries

What is Every Angle?

● “Every Angle” from Supply Chain

business process analysis perspective

● Very flexible solution which helps you to

gain more visibility across your Supply

Chain

● Quick “time to value” due to build-in logic

and out-of-the-box content

● “Every Angle” from technical

perspective

● plug & play

● Adopt to customer specific processes

and Data (Z-Tables)

● Can be easily enhanced with customer

specific fields (Z-Fields)

● Every Angle is not only “another

reporting” tool, but an analysis solution

meant for operational reporting

Process experts Analyse results and detect

performance bottlenecks

Define improvement actions

2

Define KPIs

and targets 0 Top management

Strategic KPIs

Measure and

compare with targets 1 Management

Operational KPIs

Closed

Loop

Time &

budget

Different IT for

different purposes

Details,

ad hoc,

variance

Execution Execute, Improve and

facilitate actual action

on the floor

3

Information Provisioning for target groups

Management

Operational KPIs

Measure

Top management

Strategic KPIs Reporting & Analytics Display layer

Execution

Improve

… is challenging for IT & business due to data volume,

flexibility, agility to cope with the daily changing requirements…

Process experts

Analyse

SAP

BI / BW

ERP

SAP

Management

Operational KPIs

Measure

Process experts

Analyse

Execution

Improve Actions

Top management

Strategic KPIs

BI / BW

ERP

Reporting & Analytics Display layer

… leads to „Self Made“ Solutions (ABAP, Z-reports, Excel,

including all related risks (costs, reliability, time, …)

RISKS

Maintainability?

Security?

Reliability?

Scalability?

Dependency on

few persons?

(Hidden) costs?

SE16

Zreports

ABAP

‘Self made’ Operational Performance Management

SAP

SAP

Management

Operational KPIs

Measure

Process experts

Analyse

Execution

Improve Actions

Top management

Strategic KPIs

BI / BW

ERP

Reporting & Analytics Display layer

Every Angle is the sweet spot: Plug & play solution for

operational analysis/reporting (out-of-the-box content for SAP ECC)

Improvement

Action lists

Operational KPI

Measurement

Process Analysis

Standard

content

Ad hoc analysis

SAP

SAP

Some enthusiastic customers…

Manufacturing (discrete, process, pharma/food, high-tech, ..)

Wholesale, Retail & Fashion Energy & Utilities

… and the direct and derived value they gained

from Every Angle Stock level reduction 16 %

Reduction 2 FTE + 100 days consulting

50% reduction data pollution

Increased end user appreciation of SAP

Stock level reduction 8%

Service level improvement 12%

20% efficiency improvement in production

Reduction of Working Capital with 4%

Big improvement of SAP data reliability

“What it understands and this is the key between Every Angle and

a lot of competition is the cross-process supply chain elements.” Sean Culey

Customer case 1: Tommy Hilfiger

Characteristics

● One European SAP AFS system

● Large data volume (> 150 million SD documents in SAP DB on SKU level)

● Long lead times (manufacturing in Africa and Asia)

Every Angle usage

● Monitor back orders (sales)

● Improve master data

● Prioritize PO (air freight) and check PO creation and delivery status

● Support of new seasons (order book intake => delivery & billing)

Benefits

● Improved availability => customer satisfaction & reduction lost sales

● Less air freight costs

● Quote: “We are super happy with the Every Angle tool. We actual had a meeting

today with several members of our Senior European management team and they

were really impressed with what we have accomplished so far. We now have supply

chain transparency we never had before (nor dared to dream of)”

Rudy Boogaard (VP Supply Chain)

Customer case 2: Implementation at BASF

Characteristics

● One Global SAP GTS system

● Compliance for all inbound (purchasing) and outbound (sales)

● Standard reporting is slow (on-line) and not flexible

Every Angle usage

● Check master data

● Analysis of compliance process

● Monitor status of licenses (export)

● Provide operational KPIs for management

● Support internal compliance processes

Benefits

● Improved processes

● Ad-hoc reporting capabilities

● Improve compliance

● Significant time savings (replacing old manual data collection & transformation

processes)

Customer case 3: Live Demo at Swarovski

Characteristics

● One large global SAP ECC system (> 2 million material numbers)

● SAP was implemented more than 15 years ago

● “Gap” between global headquarters (Austria) and local business departments

(knowledge, SAP usage, priorities)

Every Angle usage (2 week Live Demo-project in January 2013)

● Windows server was provided by Swarovski IT in SAP data center

● 1 day installation

● Data extraction from SAP Q-system (copy of PRD)

● Data quality checks (master data, order pollution)

● Analysis of supply chain processes

● Interactive workshops with business process experts / process owners

● Workshop/presentation for management, IT & process owners

Next steps

● Start of Every Angle implementation in March 2013

● Linkage of Every Angle to SAP PRD

Content

Operational BI: the key issues and real-life challenges 1

Every Angle: operational BI for SAP ERP 2

Summary & Discussion 3

Every Angle Architecture

Characteristics of Every Angle architecture

● EAXtractor: data extraction using SAP Certified Function Module.

● EAServer: Built-in business process logic and SAP ERP knowledge.

● EAClient: Thin-client desktop Windows application

● ZEA03: display of angles in SAP GUI (view only)

● EA DLL: Automatic export (e.g. SAP BW/BO/BI) and ODBC interface

SAP R/3

or

SAP ECC

(virtual) Windows Server

Every Angle

Extractor

Every Angle

Server

Every Angle

Clients

EA DLL

XLS, SQL, CSV

ODBC

Mail

SAP GUI ZEA03

● Objects and

Pointers &

redundancies

in references

for high-speed

● Tables and

indexes

Object: Customer - number - city

Object: Material - number - plan strategy

Object: Plant

Object: SD Item

Object: SD Schedule line

Server RAM

Objects and Pointers

Object: Sales order - number

Every Angle Server: Live Intelligent Objects

Windows server

Extractor Server

EA-client

ECC

SAP GUI

Every Angle Order Network Calculation

“Demand/Supply-matching” (like SAP MD04)

SITE 1200 - Dresden SITE 1000 - Hamburg

SO

Su

pp

lie

r p

rob

lem

PO

Raw materials

WO

Final product

WO

Packaging Sales order

Box Leaflet

Flask …

Raw materials

TO

Dis

sa

tisfie

d c

us

tom

ers

?

End-to-End Supply Chain

Analysis

on thousands of detailed

order lines

ZEA03: Angle Tree (viewing users)

Every Angle @ BASF 14.09.2011 20

ZEA03: Angle Display in ALV grid

Every Angle @ BASF 14.09.2011 21

Demonstration

Master data

● Address info (vendors, customers)

● Material master

Stock

● Overall stock values (split by stock status, location, material type, etc.)

● Stock allocation (needed? demand?)

Sales

● Open orders

● Lost sales (cancelled orders)

● Closed sales orders (qty/value and delivery reliability in %)

Sourcing and planning processes

● Purchasing

● Production

● Quality inspection

Backorders and priorities !!

Content

Operational BI: the key issues and real-life challenges 1

Every Angle: operational BI for SAP ERP 2

Summary & Discussion 3

Summary

● Every Angle is a STANDARD SOLUTION for operational Analysis based on

SAP ERP

● 99% out-of-the-box => plug & play within 1 day

● No modeling => Every Angle derives the business processes directly form

SAP customizing

● Focus on “end-to-end” supply chain Processes

● Built-in SAP ERP knowledge & business process logic (i.e. bottlenecks)

● “Solution for Business” and to enable better decisions on operational

questions to become proactive rather than reactive

● Replacing

● Static (expensive) ABAP Reports or SE16 running directly on SAP ERP

● Manual Excel sheets, Access database, etc.

Typical use cases

Business perspective

1. Daily control of operational business processes (delays, bottlenecks, ..)

2. Measure & analyze operational KPIs (processes, master data & supply chain)

3. Ad-hoc analysis (“agility” to respond to any question and any issue)

4. Improve processes and supply chain performance (service level, stock level,

availability, returns, cancelled orders, etc)

5. Clear communication (internal & external)

6. Increase supply chain visibility and optimize alignment supply & demand

IT perspective

1. Replacing operational reporting solutions (Z-reports, queries, SE16 and Excel)

2. Reduce load on SAP ERP system/database (reduce online queries/reports)

3. Support SAP implementation & rollout projects

4. Data quality analysis & improvement

5. Assessment of SAP implementation & improve SAP usage by business users

6. Ad-hoc analysis of SAP data

Discussion

● What is your operational BI strategy?

● Real-time

● SAP HANA®

● How to get:

● from data to information?

● from information to action?

● from action to control (embedded?)

● from re-active to pro-active?

● How to prevent “non value added” discussions such as:

● What are the real figures?

● Who is to blame? Whose fault is it?

● Why the figure is what it is?

● …

Potential next steps

Purpose • Proof point for technical

promises (up-and-running

in 3 days)

• Proof point for functional

promises (visibility across

supply chain in SAP ERP)

• Proof point for enhancing

data, data models and

calculated fields

• Proof point Every Angle is

for the business and

creates value for the

business

Purpose • Deliver the value of EA

against clear defined USE

CASES

• USE CASES create direct

or derived added value for

organization which

supports a Business Case

• Business can work Every

Angle and will use it in

daily operations

• Create the foundation for a

BUY / NO BUY decision

Purpose • Embed Every Angle as

standard solution for

operational analysis across

the organization

• Roll out to all interested

divisions, affiliates and

production sites

Fixed price (SW consulting)

NO Subscr. Agreement yet Subscription Agreement

No license required

Fixed price consulting

Live Demo

(2 weeks)

Roll-out &

Embedding

(Ongoing)

Implementation

(2 months)

Richard den Ouden Director Every Angle Every Angle Software Solutions Email r.denouden@everyangle.com Mobile: +31 6 511 84 134 www.everyangle.com

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