How Global IoT turns any enterprise into a Mobile Virtual ... · -Car leasing company: 1 network...

How Global IoT turns any enterprise

into a Mobile Virtual Network (MVNO)

IoT Build, San Francisco, 27th and 28th March

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The network at the heart of

device connectivityA global company

With a global infrastructure and global organization

Carries

today more

than

25% World’s Roaming

and IPX traffic

20+ years of

global leadership

of international

connectivity

Global market

leader

for roaming

solutions

With Reach in

200Countries

Connecting

1000+ Operators,

100+ Full MVNOs

& 500+ digital

service providers

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Global IoT transforms the international

business of enterprises

30/03/20183

Innovate with added-value solutions and new

applications through ubiquitous connectivity

Deliver reliable and high quality

connected solution everywhere

Understand your customers and business

assets, wherever they are located

Optimize global business processes

and operations

Reach new customers in new markets

by leveraging global connectivity

Source: GSMA

Intelligence

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Global connectivity is

central to connected business…

What do successful connected

businesses need from Global

Connectivity?

30/03/2018BICS Confidential4

Global Mobile Networks need to become

an extension of the enterprise IT systems,

integrated as a traditional software

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Use case 1 – Forklift manufacturer

30/03/2018BICS Confidential

5

Customized data plan per vertical applications

Firmware update: increase temporary data allowance

Customer

management

Local network quality: remotely force/bar some networks

according – multi networks is a must!

Trouble Ticket management: remote connectivity

diagnosis

Service availability commitments: need afvanced

monitoring, troubleshooting and remote management tools

Integration with global connectivity solution:

Maintenance and

Operations

Customer support

SLA

Forklift Manufacturer

Distributes forklifts around the world

Need: Embed connectivity in forklift for

telematics, remote maintenance and

vertical applications

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Customer

management


Business model

flexibility

Maintenance and

operations

Customer

support

Use case 2 – Smart watch manufacturer


Different plans available according to local market

Real-time self management of data plan by end-user

Technical call center needs monitoring and troubleshooting

tool of connectivity of each SIM

Full panel of data plans: prepaid/postpaid, unlimited/data

package, domestic/roaming, etc…

Software update, customer data collection without

eating up end-user data plan

Watch Manufacturer

Distributes watches and monthly

subscriptions in Asia with data plans

worldwide

Need: Establish local presence

and negotiate with MNOs


Customer

management


Business

management

Customer

support

Business model

flexibility

Use Case 3 – Fleet Management solutions company


Different network provisioning per customer

- Car leasing company: 1 network per country/best price

- Taxi company: multi-networks / best quality

Monthly plan per SIM, or pay-as-you-go per MB

Trouble Ticket management: remote connectivity

diagnostic

Indirect sales: allow reseller to set own service and

business model

Business intelligence on network usage:

cost optimization, network quality KPI, etc…

A GPS device manufacturer launches

fleet management services

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Global mobile networks become

integrated into the enterprise IT

systems…

What do enterprises need

to acquire to achieve this?

Enterprises need to acquire the same

capabilities as Mobile Virtual Network Operators

and roaming expertise


Management and Control


Mobile service provisioning

2G/3G/4G, SMS, USSD, Geolocalization,

Etc….

Real-time usage control

Quota and actions

Mobile networks selection

In each country with business operations

Enterorise needs

Connected business = each SIM is a real customer that needs to be managed individually

Customer expectation = real-time

IoT = Large number of connected devices

Same capabilities as

MVNOs

to manage mobile

networks

Advanced and flexible APIs

• Real-time

• Global

• Scalable

• Automated

• Integrated with CRM


Monetization


Large panel of business

models

Prepaid/postpaid

Package/unlimited

Resellers and Partners

No « One size fits all » business model

Complex ecosystem

International mobile

services

Different costs per country

Enterorise needs


MVNOs

to sell connectivityAdvanced and flexible APIs

• Full flexibility in business

models

• « Roaming »-like offers

• Partner management

• Integrated with existing

billing system


Service Assurance


Customer support Service availability Fraud management

Any IoT project = external and internal customers to support

Market requirements = Service Level Agreements (SLA)

International connectivity = risks of fraudulent use of SIMs

Enterorise needs


MVNOs

to monitor and

troubleshooting

connectivity

Advanced and flexible APIs

• Real-time

• Global

• Proactive

• Integrated with existing

support tools


Business Management


Cost Quality

International connected business

=

Roaming business management of mobile operators

Enterorise needs


MVNOs

have to manage their

roaming business

Expertise in roaming is

essential to ensure highest quality and

reliability of connectivity everywhere

• Business intelligence

on cost and quality

• Globally

• Multi-network per

country is a must


Conclusion


• Global IoT is central for the development of connectedbusiness of entreprises

• Global mobile networks needs to become stronglyintegrated with the IT systems of the enterprise

• Enterprises need to:

• Acquire same capabilities as Full MVNOs in terms of Management and Control of SIMs, Business Model flexibility, Service Assurance, Roaming Business Management

• Have access to most advanced and flexible APIs for integration with existing IT systems

• To acquire roaming expertise for highest reliabilityand quality of their connected business

• Requirements willl become stronger over time: yourchoices of today for global connectivity need to befuture proof!

How Global IoT turns any enterprise into a Mobile Virtual ... · -Car leasing company: 1 network...

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