How E-learning Saved the How E-learning Saved the ClassroomClassroomBob MosherBob MosherDirector, Learning & Strategy Director, Learning & Strategy EvangelismEvangelismMicrosoft LearningMicrosoft Learning

Why It’s Time to Why It’s Time to Change…Change…

““The The LEARNERSLEARNERS will inherit the will inherit the earth….earth….

While the Learned will be While the Learned will be gloriously prepared for a world gloriously prepared for a world

that no longer exists”that no longer exists”

““as the world becomes more as the world becomes more interconnected and business interconnected and business becomes more complex and becomes more complex and dynamic, work must become dynamic, work must become

more “learningful”more “learningful”

““Although there will always be Although there will always be REVOLUTIONARYREVOLUTIONARY techniques in techniques in teaching, they will only be teaching, they will only be accepted if they are adopted in an accepted if they are adopted in an EVOLUTIONARYEVOLUTIONARY way….” way….”

Janice MosherJanice Mosher

Change in Education…Change in Education…

What About the Learner?What About the Learner?This Is How MANY Are This Is How MANY Are Feeling…Feeling…

What We’ve Created!!What We’ve Created!!

HIRED!! RETIRED!!

Career with the company:Career with the company:

REAL LEARNINGREAL LEARNINGPoorly supportedPoorly supported

Str

uctu

red

Eve

nt

Str

uctu

red

Eve

nt

Str

uctu

red

Eve

nt

Str

uctu

red

Eve

nt

Str

uctu

red

Eve

nt

Questions…Questions…

What kind of learner What kind of learner have we created?have we created?

What kind of What kind of instructors have we instructors have we createdcreated??

We Need to Support the We Need to Support the TOTAL Learner...TOTAL Learner...

5 stages of Learning5 stages of LearningInitial LearningInitial LearningContinued LearningContinued LearningUpgrade LearningUpgrade LearningRemedial LearningRemedial LearningNew Technology or Transferred New Technology or Transferred LearningLearning

Our strengths…Our strengths…

What does the What does the classroom do better classroom do better then ANY other then ANY other learning modality?learning modality?

E-learning Hype or HopeE-learning Hype or Hope

What’s the hype?What’s the hype?…..Challenges…..ChallengesWhat’s the hope?What’s the hope?…..Benefits…..Benefits

The Hope…The Hope…

Learning is a process not an Learning is a process not an eventeventBrings timeBrings time back into training back into training and learningand learningExpands training’s reach Expands training’s reach We will start evaluating howWe will start evaluating howour learner’s learn bestour learner’s learn bestTeach to independence…Teach to independence…

Learn to Learn: Learn to Learn: ClassroomClassroomRamp Up/Ramp DownRamp Up/Ramp Down

Learn to Learn: Learn to Learn: ClassroomClassroomRamp Up/Ramp DownRamp Up/Ramp Down

Self A

ided

Learn

ing

Self A

ided

Learn

ing

Instructional TimeInstructional Time

PeersPeersPeersPeers

Support Support MaterialsMaterialsSupport Support MaterialsMaterials

Inst

ruct

or

Aid

ed L

earn

ing

Inst

ruct

or

Aid

ed L

earn

ing

TechnologyTechnologyAided LearningAided Learning

TechnologyTechnologyAided LearningAided Learning

Asynchronous – NO instructor/peers in real-timeAsynchronous – NO instructor/peers in real-time

WBT & CBTWBT & CBT

Internet References – FAQ’s and Industry sitesInternet References – FAQ’s and Industry sites

Message BoardsMessage Boards

EPSSEPSS

Books and reference materialBooks and reference material

Tapes (Audio & Video)Tapes (Audio & Video)

Synchronous – Instructors/peers in real-timeSynchronous – Instructors/peers in real-time

ClassroomClassroom

Large GroupLarge Group

1 on 11 on 1

Web broadcastingWeb broadcasting

ChatChat

An LMS to manage the whole thing!!!!…An LMS to manage the whole thing!!!!…12

Tools of the Trade…Tools of the Trade…

Reinvent the ClassroomReinvent the Classroom

Process not an eventProcess not an eventCase-based and job relevantCase-based and job relevantA place to learn learning A place to learn learning strategies NOT contentstrategies NOT contentProblem solving and group workProblem solving and group workResource ladenResource laden

SME, BME, Peers, learning tools,,,SME, BME, Peers, learning tools,,,

Steps in the Evolution…Steps in the Evolution…

Start the change in class where it Start the change in class where it fits…fits…

Introduce e-learning during labsIntroduce e-learning during labs

Take advantage of emailTake advantage of email

Start external message boards & Start external message boards & ChatChat

Meeting with managers/clientsMeeting with managers/clients

Collect cases and scenariosCollect cases and scenarios

Start needs assessmentsStart needs assessments

Retooling instructors…Retooling instructors…

Trainer As Mentor…Trainer As Mentor…

Best advocate for e-learningBest advocate for e-learning

No longer content expert, but rather the No longer content expert, but rather the learning expert – Let’s get out there!!learning expert – Let’s get out there!!

Teach tools!!! NOT content!!Teach tools!!! NOT content!!

Learn to listen – Active listeningLearn to listen – Active listeningMore questions then answersMore questions then answers

Deal with frustrationDeal with frustration

Lead the horse to waterLead the horse to waterCognitive ApprenticeshipCognitive Apprenticeship

Allow for mistakes and failureAllow for mistakes and failure

Learning As a Process…Learning As a Process…

Tools &ResourcesTaught

Cases &Scenarios

Group Work

Time drivenBy content

Learning event

Assessment- Needs- Skill-

OrientationManager Mtg.Prework

- E-learning

Tools &ResourcesTaught

Cases &Scenarios

Group Work

Time drivenBy content

Learning event

Assessment- Needs- Skill- Orientation

Manager Mtg.Postwork

- E-learning- forums- chats/synch

Assessment- Needs- Skill- Orientation

Manager Mtg.Postwork

- E-learning- forums- chats/synch

Thank You for Your Time!!Thank You for Your Time!!

Bob MosherBob MosherMicrosoft LearningMicrosoft Learningbmosher@microsoft.combmosher@microsoft.com