Unit cost reductions

Infinit-O’s Vice President for Strategic Solutions, Pat Keegan, thoroughly explained the difference between KPO and BPO by discussing them per category.

Business Process Outsourcing

Knowledge Process Outsourcing

Primary Client Motivation

Focus on core business

Time to value

Ability to share

Capacity management

Reduce time to market

Leverage knowledge or expertise

Improve Quality

Typical Process

Core

Complexity

Transactional

Skills & Work Characteristics

Entry level to semi skilled

Rules based

Tasks/Process focused

Somewhat repetitive

Collaboration

Professional or domain expert

Judgment based

Goal focused

Project management

Coordination

Examples of

Common Processes

Accounting/Bookkeeping

Data Mining

Transcription

Medical Appointment Setting

Financial Analysis

Research/Business Intelligence

Database Management

Medical Claim Management

Pat Keegan serves as Infinit Outsourcing Inc.’s Vice President for Strategic Solutions. Pat is a highly accomplished executive with extensive expertise in operational responsibilities across multiple functions and technologies. He has led large, mature organizations and planned, developed and launched new operations at startups. His key areas of expertise include global outsourcing, social media, strategic planning, professional services management, customer service management, process/quality management, and building sustainable high performance teams. Visit his LinkedIn profile here: www.linkedin.com/in/patrickeegan