How do you deal with customer complaints?
-
Upload
ravi-shukle -
Category
Business
-
view
142 -
download
0
Transcript of How do you deal with customer complaints?
![Page 2: How do you deal with customer complaints?](https://reader030.fdocuments.in/reader030/viewer/2022032700/55d0ab33bb61ebbc3f8b472a/html5/thumbnails/2.jpg)
"Hi guys, my name isRavi Shukle
your Customer ServiceSpecialist and today we willbe diving into the topic of
Customer Complaints"
![Page 3: How do you deal with customer complaints?](https://reader030.fdocuments.in/reader030/viewer/2022032700/55d0ab33bb61ebbc3f8b472a/html5/thumbnails/3.jpg)
Have you ever complainedabout bad customer service?
![Page 4: How do you deal with customer complaints?](https://reader030.fdocuments.in/reader030/viewer/2022032700/55d0ab33bb61ebbc3f8b472a/html5/thumbnails/4.jpg)
Of course you have!
![Page 5: How do you deal with customer complaints?](https://reader030.fdocuments.in/reader030/viewer/2022032700/55d0ab33bb61ebbc3f8b472a/html5/thumbnails/5.jpg)
But the real question thenbecomes
were you vocal about it?
![Page 6: How do you deal with customer complaints?](https://reader030.fdocuments.in/reader030/viewer/2022032700/55d0ab33bb61ebbc3f8b472a/html5/thumbnails/6.jpg)
The way I look at itthere are two kinds
of customer...
![Page 7: How do you deal with customer complaints?](https://reader030.fdocuments.in/reader030/viewer/2022032700/55d0ab33bb61ebbc3f8b472a/html5/thumbnails/7.jpg)
#1 The first is yourVocal Customer
Your vocal customer is the type of personto quite simply say what’s on their mind.When it comes to customer service and
their experience this usually means vocallyletting a member of staff know exactlywhat they think. Or in the case of online
sending a direct response to the company.
![Page 8: How do you deal with customer complaints?](https://reader030.fdocuments.in/reader030/viewer/2022032700/55d0ab33bb61ebbc3f8b472a/html5/thumbnails/8.jpg)
#2 The second is yourSilentCustomer
Your silent customer is the type of personwho notices all the same experiences as thevocal customer but does not make a pointto mention it to any members of staff. In
fact the silent customer is just aspassionate about their experience as thevocal customer but instead chooses to
express their feelings by other means i.e.online feedback forms and even review
sites.
![Page 9: How do you deal with customer complaints?](https://reader030.fdocuments.in/reader030/viewer/2022032700/55d0ab33bb61ebbc3f8b472a/html5/thumbnails/9.jpg)
The key take away here isNot all your customers will let you know ifthey have had a good or bad experience
![Page 10: How do you deal with customer complaints?](https://reader030.fdocuments.in/reader030/viewer/2022032700/55d0ab33bb61ebbc3f8b472a/html5/thumbnails/10.jpg)
That is why you want to make sure you follow up with your
customers and engage to find out whatthey thought about your product or service.
![Page 11: How do you deal with customer complaints?](https://reader030.fdocuments.in/reader030/viewer/2022032700/55d0ab33bb61ebbc3f8b472a/html5/thumbnails/11.jpg)
Now with that in mind Iwanted to share a short story
With You
![Page 12: How do you deal with customer complaints?](https://reader030.fdocuments.in/reader030/viewer/2022032700/55d0ab33bb61ebbc3f8b472a/html5/thumbnails/12.jpg)
About what happened to mewhen I went to visit the
Dentist. I’ll let you decide inthis situation which type of
customer I was…
![Page 13: How do you deal with customer complaints?](https://reader030.fdocuments.in/reader030/viewer/2022032700/55d0ab33bb61ebbc3f8b472a/html5/thumbnails/13.jpg)
Click here to read the fullstory
Show me
WWW.RAVISHUKLE.COM