How do players use a responsible gambling tool - why user interface design matters
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Transcript of How do players use a responsible gambling tool - why user interface design matters
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HOW DO PLAYERS USE A RESPONSIBLE GAMBLING TOOL? WHY USER INTERFACE DESIGN MATTERS
Natalia Matulewicz Head of Product and User Experience, Playscan
The SNSUS Conference, Stockholm, June 2015 [email protected] @jag_natalia
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I W O R K H E R E …
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Responsible gambling User experience
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Responsible gambling User experience
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250 000 UNIQUE VISITORS
50 000 SELF ASSESSMENT TESTS
6 000 SURVEY RESPONSES
7 USER INTERVIEWS
SO FAR THIS YEAR…
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A C T I VAT I O N PA G E
THE AT-RISK PLAYERS
Diverse group
Gambling is important
Social
Normalised
Have experienced losing control
Motivated to stay in control - self imposed strategies
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LET’S TALK
USER INTERFACE DESIGN
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LET’S TALK
USER INTERFACE DESIGN
IT MATTERS
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LET’S TALK
USER INTERFACE DESIGN
IT MATTERS
A LOT!
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A C T I VAT I O N PA G E
• Sense of security
• Explain Playscan
• Explain why to activate
• Attractive communication -‐ a movie
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10%
A C T I VAT I O N PA G E
• Sense of security
• Explain Playscan
• Explain why to activate
• Attractive communication -‐ a movie
n=12 300
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We believe that: By applying usability principles, we will get more at-risk players to use the RG-tool.
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10%
A C T I VAT I O N PA G E
• Sense of security
• Explain Playscan
• Explain why to activate
• Attractive communication -‐ a movie
n=12 300
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A C T I VAT I O N PA G E
10%
• Focus on the player -‐ not Playscan
• Familiar words
• One button -‐ no choices
• Transparency -‐ what will happen when I
click the button?
• Help and documentation available -‐ for
those seeking it
10%
• Sense of security
• Explain Playscan
• Explain why to activate
• Attractive communication -‐ a movie
n=12 300
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45%
10%
A C T I VAT I O N PA G E
• Sense of security
• Explain Playscan
• Explain why to activate
• Attractive communication -‐ a movie
• Focus on the player -‐ not Playscan
• Familiar words
• One button -‐ no choices
• Transparency -‐ what will happen when I
click the button?
• Help and documentation available -‐ for
those seeking it
n=12 300
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45%
10%
A C T I VAT I O N PA G E
• Sense of security
• Explain Playscan
• Explain why to activate
• Attractive communication -‐ a movie
• Focus on the player -‐ not Playscan
• Familiar words
• One button -‐ no choices
• Transparency -‐ what will happen when I
click the button?
• Help and documentation available -‐ for
those seeking it
A LOT!
n=12 300
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Activate Playscan See my risk level
25%10%
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Activate Playscan See my risk level
Small and apparently insignificant details can have major impacts on people's behavior. A good rule of thumb is to assume that "everything matters".
- Richard H. Thaler & Cass R. Sunstein, NUDGE
25%10%
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45%
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Persuasive Technology
“Interactive computing systems designed to
change people’s attitudes and behaviours” - B.J. Fogg
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Persuasive Technology
“Interactive computing systems designed to
change people’s attitudes and behaviours” - B.J. Fogg
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We believe that: By applying persuasive design principles, we will get even more at-risk players to use the RG-tool.
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Are you curious about your gambling habits?
Curious? Try here! 40%
n=68 000
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Are you curious about your gambling habits?
Curious? Try here! 33%
Are you curious about your gambling habits?
Curious? Try here! 40%
n=68 000
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Curious? Try here!Curious? Try here!
S O C I A L P R O O F
C O M M I T M E N T
S E N S E O F U R G E N C Y
Are you curious about your gambling habits?Are you curious about your gambling habits?
33%40%
n=68 000
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More than 100 000 players already keep track of their gambling habits. Check out yours!
See my risk level
S O C I A L P R O O F
Keeping track of your gambling habits is important, wouldn’t you agree?
Yes, I want to keep track of my gambling
Have you checked out your risk profile yet?Go ahead!
C O M M I T M E N T
S E N S E O F U R G E N C Y
See my risk level
Curious? Try here!Curious? Try here!
Are you curious about your gambling habits?Are you curious about your gambling habits?
33%40%
n=68 000
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More than 100 000 players already keep track of their gambling habits. Check out yours!
See my risk level
S O C I A L P R O O F
Keeping track of your gambling habits is important, wouldn’t you agree?
Yes, I want to keep track of my gambling
Have you checked out your risk profile yet?
C O M M I T M E N T
S E N S E O F U R G E N C Y
See my risk level
60% click
Curious? Try here!Curious? Try here!
Are you curious about your gambling habits?Are you curious about your gambling habits?
33%40%
Go ahead!
n=68 000
60% click
60% click
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10%
More than 100 000 players already keep track of their gambling habits. Check out yours!
See my risk level
Keeping track of your gambling habits is important, wouldn’t you agree?
Yes, I want to keep track of my gambling
Have you checked out your risk profile yet?
See my risk level
60%
Go ahead!
n=68 000
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n=68 000
10%
More than 100 000 players already keep track of their gambling habits. Check out yours!
See my risk level
Keeping track of your gambling habits is important, wouldn’t you agree?
Yes, I want to keep track of my gambling
Have you checked out your risk profile yet?
See my risk level
60%
Go ahead!
A LOT!
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Recognizing Gambling-related Problems Brief screens can help people decide whether to seek formal evaluation of their gambling behavior. You can find one recent screen, the Brief Biosocial Gambling Screen (BBGS)*, below. The 3-item BBGS is based on the American Psychiatric Association's Diagnostic and Statistical Manual of Mental Disorders (DSM-IV) criteria for pathological gambling. Following the BBGS, please indicate how you feel right now about your gambling by clicking below the statement that best describes your feelings.
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Recognizing Gambling-related Problems Brief screens can help people decide whether to seek formal evaluation of their gambling behavior. You can find one recent screen, the Brief Biosocial Gambling Screen (BBGS)*, below. The 3-item BBGS is based on the American Psychiatric Association's Diagnostic and Statistical Manual of Mental Disorders (DSM-IV) criteria for pathological gambling. Following the BBGS, please indicate how you feel right now about your gambling by clicking below the statement that best describes your feelings.
V S
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Recognizing Gambling-related Problems Brief screens can help people decide whether to seek formal evaluation of their gambling behavior. You can find one recent screen, the Brief Biosocial Gambling Screen (BBGS)*, below. The 3-item BBGS is based on the American Psychiatric Association's Diagnostic and Statistical Manual of Mental Disorders (DSM-IV) criteria for pathological gambling. Following the BBGS, please indicate how you feel right now about your gambling by clicking below the statement that best describes your feelings.
V S
A LOT!
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CONSIDER TODAY: How do we make it work?
Natalia Matulewicz Head of Product and User Experience, Playscan
The SNSUS Conference, Stockholm, June 2015 [email protected] @jag_natalia