How Do Consumers Feel About Online Payments?

OnlinePayments

1/27

Q1Whatpaymentmethodshaveyouusedtomakeonlinepurchases

withinthepastyear?Answered:312 Skipped:0

0% 20% 40% 60% 80% 100%

CreditCard

DebitCard

PayPal

ElectronicCheck

Idon'tshoponline

86.22%

49.04%

49.36%

12.50%

1.28%

OnlinePayments

2/27

50% 2

50% 2

50% 2

0% 0

Q2Whatareyourprimaryreasonsfornotshoppingonline?

Answered:4 Skipped:308

0% 20% 40% 60% 80% 100%

Securityconcerns

Donothaveaccessto

online...

Prefershoppingat

physical...

Other(pleasespecify)

Securityconcerns

Donothaveaccesstoonlinepaymentmethods

Prefershoppingatphysicallocations


TotalRespondents:TotalRespondents:44

AnswerChoices Responses

OnlinePayments

3/27

54.90% 168

23.86% 73

18.95% 58

0% 0

1.63% 5

0.65% 2

Q3Whatisyourpreferredmethodofpaymentformakingonline

purchases?Answered:306 Skipped:6

0% 20% 40% 60% 80% 100%

CreditCard

DebitCard

PayPal

BillMeLater

ElectronicCheck


CreditCard

DebitCard

PayPal

BillMeLater

ElectronicCheck


TotalTotal 306306


OnlinePayments

4/27

72.55% 222

53.92% 165

37.25% 114

31.05% 95

4.90% 15

Q4Whyisthisyourpreferedmethodofpayment?(Pleaseselectallthat

apply)Answered:306 Skipped:6

0% 20% 40% 60% 80% 100%

Convenience

FraudProtection

Rewards

Familiarity


Convenience

FraudProtection

Rewards

Familiarity




OnlinePayments

5/27

45.24% 76

13.69% 23

7.14% 12

16.67% 28

17.26% 29

0% 0

Q5IfCreditCardisyourpreferredmethod,doyouhaveabrand

preference?Ifso,whatisyourbrandpreference?


0% 20% 40% 60% 80% 100%

VISA

MasterCard

Discover

AmericanExpress

Idon'thaveabrand

preference


VISA

MasterCard

Discover

AmericanExpress

Idon'thaveabrandpreference


TotalTotal 168168


OnlinePayments

6/27

70.83% 119

29.17% 49

Q6Doyouuseyourrewardscardwhenpurchasingonline?


0% 20% 40% 60% 80% 100%

Yes

No

Yes

No

TotalTotal 168168


OnlinePayments

7/27

26.89% 32

3.36% 4

32.77% 39

2.52% 3

32.77% 39

1.68% 2

Q7Whatisyourpreferredcardsrewardprogram?Answered:119 Skipped:193

0% 20% 40% 60% 80% 100%

Miles

Hotel

Points

Gas

Cash


Miles

Hotel

Points

Gas

Cash


TotalTotal 119119


OnlinePayments

8/27

33.13% 54

44.79% 73

22.09% 36

Q8Doyoueverconsiderthecostthemerchantpaystoprocessyour

payment?Answered:163 Skipped:149

0% 20% 40% 60% 80% 100%

Yes

No

Sometimes

Yes

No

Sometimes

TotalTotal 163163


OnlinePayments

9/27

57.06% 93

36.81% 60

6.13% 10

Q9Areyouawarethateachonlinepaymentmethodhasacost

associatedwithitthatispaidbytheentityacceptingpayment?


0% 20% 40% 60% 80% 100%

Yes,Ihaveagoodideaof

thecosts...

Yes,butIdonothavea

goodidea...

NoIwasnotaware

Yes,Ihaveagoodideaofthecostsassociatedwitheachpayment

Yes,butIdonothaveagoodideaofthecostsassociatedwitheachpayment

NoIwasnotaware

TotalTotal 163163


OnlinePayments

10/27

100% 161

100% 161

100% 161

Q10Pleaselistthetopthreeplacestowhichyoumakeonlinepayments/purchasesat:


1.

2.

3.



OnlinePayments

11/27

62.73% 101

35.40% 57

1.86% 3

Q11Haveyoueverpurchasedanauto-recurringsubscription?

(Netflix,Audible,NYTimes,etc.)Answered:161 Skipped:151

0% 20% 40% 60% 80% 100%

Yes

No

Notsure

Yes

No

Notsure

TotalTotal 161161


OnlinePayments

12/27

60.25% 97

6.21% 10

0.62% 1

2.48% 4

30.43% 49

Q12Whenpurchasingauto-recurringsubscriptionswhat

paymentmethoddoyouprefertouse?


0% 20% 40% 60% 80% 100%

CreditCard

DebitCard

PayPal

ElectronicCheck

NoPreference

60.25%

6.21%

0.62%

2.48%

30.43%

CreditCard

DebitCard

PayPal

ElectronicCheck

NoPreference

TotalTotal 161161

Other(pleasespecify)Other(pleasespecify)((1313))


OnlinePayments

13/27

Q13Whatonlinesubscriptionsdoyoucurrentlyuse(orcurrently

subscribedto)?Answered:161 Skipped:151

OnlinePayments

14/27

30.26% 92

69.74% 212

Q14Doesthepriceofagoodhaveaninfluenceonthetypeofpaymentmethodyouusetopurchaseonline?


0% 20% 40% 60% 80% 100%

Yes

No

Yes

No

TotalTotal 304304


OnlinePayments

15/27

11.51% 35

9.54% 29

12.83% 39

3.29% 10

0.33% 1

3.29% 10

48.36% 147

10.86% 33

Q15Atwhatpricepointwouldyouuseacreditcardinplaceofanother

paymentmethod?Answered:304 Skipped:8

0% 20% 40% 60% 80% 100%

Morethan$50

Morethan$100

Morethan$200

Lessthan$50

Lessthan$100

Lessthan$200

Ionlyusecreditcards

when...

Idon’tusemycredit

cardwhen...

Morethan$50

Morethan$100

Morethan$200

Lessthan$50

Lessthan$100

Lessthan$200

Ionlyusecreditcardswhenpurchasingonlineforanypurchaseamount

Idon’tusemycreditcardwhenmakingonlinepurchases

TotalTotal 304304


OnlinePayments

16/27

26.95% 83

69.48% 214

3.57% 11

Q16Doyoumakepurchasesonyourmobilephone?Answered:308 Skipped:4

0% 20% 40% 60% 80% 100%

Yes

No

Idon'thaveamobile

phone

Yes

No

Idon'thaveamobilephone

TotalTotal 308308


OnlinePayments

17/27

75.90% 63

24.10% 20

Q17Ifso,doyouuseapaymentmethodotherthanyourcreditordebitcardtomakeapurchase?


0% 20% 40% 60% 80% 100%

No

Yes,Iuse:

No

Yes,Iuse:

TotalTotal 8383


OnlinePayments

18/27

65.06% 54

44.58% 37

74.70% 62

4.82% 4

Q18Whattypeofpurchasesdoyoumakeonyourmobilephone?


0% 20% 40% 60% 80% 100%

In-apppurchases

Digitalgoods

OnlineShopping


In-apppurchases

Digitalgoods

OnlineShopping




OnlinePayments

19/27

29.55% 91

70.45% 217

Q19Doyoumakeonlinepurchasesorpurchasesfrominternetbasedmerchantsonbehalfofyour

business/employer?Answered:308 Skipped:4

0% 20% 40% 60% 80% 100%

Yes

No

Yes

No

TotalTotal 308308


OnlinePayments

20/27

77.78% 70

13.33% 12

15.56% 14

2.22% 2

14.44% 13

2.22% 2

Q20Ifyes,whatpaymentmethodsdoyoumostoftenusetomake

thosepurchases?Answered:90 Skipped:222

0% 20% 40% 60% 80% 100%

CreditCard

DebitCard

PayPal

ElectronicCheck

Invoice


77.78%

13.33%

15.56%

2.22%

14.44%

2.22%

CreditCard

DebitCard

PayPal

ElectronicCheck

Invoice




OnlinePayments

21/27

Q21Forwhatreasonsdoyouusetheabovepaymentmethodsoverotherpaymentmethodstomake

onlinepurchasesforyourbusiness/employer?Answered:90 Skipped:222

OnlinePayments

22/27

51.25% 41

25% 20

3.75% 3

18.75% 15

1.25% 1

Q22Ifcreditordebitcard,whatcardbranddoyouusemostoftentomakepurchaseonbehalfofyour

business/employer?Answered:80 Skipped:232

0% 20% 40% 60% 80% 100%

VISA

MasterCard

Discover

AmericanExpress


VISA

MasterCard

Discover

AmericanExpress


TotalTotal 8080


OnlinePayments

23/27

49.84% 153

50.16% 154

Q23GenderAnswered:307 Skipped:5

0% 20% 40% 60% 80% 100%

Male

Female

Male

Female

TotalTotal 307307


OnlinePayments

24/27

0% 0

15.31% 47

21.17% 65

32.57% 100

30.94% 95

Q24AgeAnswered:307 Skipped:5

0% 20% 40% 60% 80% 100%

<18

18-29

30-44

45-60

>60

<18

18-29

30-44

45-60

>60

TotalTotal 307307


OnlinePayments

25/27

13.70% 40

15.41% 45

32.19% 94

18.15% 53

20.55% 60

Q25HouseholdIncomeAnswered:292 Skipped:20

0% 20% 40% 60% 80% 100%

$0-$24,999

$25,000-$49,999

$50,000-$99,999

$100,000-$149,999

$150,000+

$0-$24,999

$25,000-$49,999

$50,000-$99,999

$100,000-$149,999

$150,000+

TotalTotal 292292


OnlinePayments

26/27

2.61% 8

9.12% 28

28.01% 86

33.88% 104

26.38% 81

Q26EducationAnswered:307 Skipped:5

0% 20% 40% 60% 80% 100%

Lessthanhighschool

degree

Highschooldegree

Somecollege

Associateorbachelor

degree

Graduatedegree

Lessthanhighschooldegree

Highschooldegree

Somecollege

Associateorbachelordegree

Graduatedegree

TotalTotal 307307


OnlinePayments

27/27

7.19% 22

12.42% 38

15.03% 46

6.86% 21

13.73% 42

3.92% 12

10.13% 31

8.50% 26

22.22% 68

Q27Location(CensusRegion)Answered:306 Skipped:6

0% 20% 40% 60% 80% 100%

NewEngland

MiddleAtlantic

EastNorthCentral

WestNorthCentral

SouthAtlantic

EastSouthCentral

WestSouthCentral

Mountain

Pacific

NewEngland

MiddleAtlantic

EastNorthCentral

WestNorthCentral

SouthAtlantic

EastSouthCentral

WestSouthCentral

Mountain

Pacific

TotalTotal 306306


How Do Consumers Feel About Online Payments?

Technology

Transcript of How Do Consumers Feel About Online Payments?