How Digital Trends Are Compressing Processes
-
Upload
sharon-richardson -
Category
Technology
-
view
1.379 -
download
1
description
Transcript of How Digital Trends Are Compressing Processes
Compressing Processes
How productivity is going social and mobile
Sharon RichardsonJoining Dots
@joiningdots www.joiningdots.com
The following presentation was originally delivered at the Ovum Analysts Business Process Management Conference held in London, November 2012It was a 20-minute keynote looking at the impact of emerging trends on business processes, using real-world examples to demonstrate potential
This is a modified version for Slideshare formatting with notes added to (almost but not quite ) make up for the lack of a presenter…
Additional notes can be found in the blog post:http://www.joiningdots.com/blog/2013/01/digital-trends-compressing-processes/
© Copyright 2012 Joining Dots Ltd. All rights reserved.
Four Connected Trends
Four Connected Trends
Four Connected Trends
Four Connected Trends
Four Connected Trends
Four Connected Trends
“The only way to meet the unpredictable challenges ahead of us is to match them
with unpredictable challenges of our own…”
Source: The Wiki and the Blog, CIA, September 2005
“The only way to meet the unpredictable challenges ahead of us is to match them
with unpredictable challenges of our own…”
Source: The Wiki and the Blog, CIA, September 2005
“Need to Know”
“Need to Know”
“Need to Know”
“Need to Know”
“Need to Know”
“Need to Know”
Transparency of Data
=
Transparency of Data
“The ‘intelligence – decision – implementation’ cycle time can now be as short as 15
minutes…”
=
Transparency of Data
"The biggest evolution in A/B testing is how fast it has become”
Brian Christian, Wired
"The biggest evolution in A/B testing is how fast it has become”
Brian Christian, Wired
Real-time Reactions
Exclusive!
Real-time Reactions
It’s…
…fast
Real-time Reactions
Exclusive! It’s…
…fast
Real-time Reactions
Exclusive! It’s…
…fast
“The difference with live testing is not just that there is no time to learn and apply
lessons. It's that there are no clear lessons or rules.”
Nicholas Negopronte, One Laptop Per Child (OLPC)
“Children, aged between 4 and 14, were given the tablets programmed in English, a
language they had never heard ”
Nicholas Negroponte, One Laptop Per Child (OLPC)
“Children, aged between 4 and 14, were given the tablets programmed in English, a
language they had never heard ”
Self-organising
Self-organising
4 mins
Self-organising
4 mins
5days
Self-organising
4 mins
5days
2wks
Self-organising
4 mins
5days
2wks
3mths
Self-organising
4 mins
5days
2wks
3mths
5mths
Self-organising
4 mins
5days
2wks
3mths
5mths
“It’s cool that our team is part of making the car connected”
Zack Hicks, CIO North America, Toyota
“It’s cool that our team is part of making the car connected”
Zack Hicks, CIO North America, Toyota
Sensory Adjustments
Sensory Adjustments
Sensory Adjustments
=
Sensory Adjustments
=
Sensory Adjustments
=
The Fifth Trend
The Fifth Trend
“Find one video game that is not about learning”
Dr Keith Devlin, Stanford University
“Find one video game that is not about learning”
Dr Keith Devlin, Stanford University
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
Five Connected Trends
Standardised Routines Personalised Processes
Richness of information Transparency of data
Controlled decisions Real-time reactions
Structured hierarchy Self-organising network
Need to know Stake in the outcome
Predictable results Sensory adjustments
Redefining productivity
Redefining Productivity
Standardised Routines Personalised Processes
Richness of information Transparency of data
Controlled decisions Real-time reactions
Structured hierarchy Self-organising network
Need to know Stake in the outcome
Predictable results Sensory adjustments
Redefining productivity
Redefining Productivity
Standardised Routines Personalised Processes
Richness of information Transparency of data
Controlled decisions Real-time reactions
Structured hierarchy Self-organising network
Need to know Stake in the outcome
Predictable results Sensory adjustments
Redefining productivity
Redefining Productivity
Standardised Routines Personalised Processes
Richness of information Transparency of data
Controlled decisions Real-time reactions
Structured hierarchy Self-organising network
Need to know Stake in the outcome
Predictable results Sensory adjustments
Redefining productivity
Redefining Productivity
Standardised Routines Personalised Processes
Richness of information Transparency of data
Controlled decisions Real-time reactions
Structured hierarchy Self-organising network
Need to know Stake in the outcome
Predictable results Sensory adjustments
Redefining productivity
Redefining Productivity
Standardised Routines Personalised Processes
Richness of information Transparency of data
Controlled decisions Real-time reactions
Structured hierarchy Self-organising network
Need to know Stake in the outcome
Predictable results Sensory adjustments
Redefining productivity
Redefining Productivity
Standardised Routines Personalised Processes
Richness of information Transparency of data
Controlled decisions Real-time reactions
Structured hierarchy Self-organising network
Need to know Stake in the outcome
Predictable results Sensory adjustments
Redefining productivity
Redefining Productivity
Standardised Routines Personalised Processes
Richness of information Transparency of data
Controlled decisions Real-time reactions
Structured hierarchy Self-organising network
Need to know Stake in the outcome
Predictable results Sensory adjustments
Redefining productivity
Five Connected TrendsGlobal social networks encouraging conversations, bypassing hierarchies
Mobile updates speeding up decisions and actions, bypassing procedures
Volume and velocity of data updates enabling faster and new forms of analysis
Internet connectivity and storage on a massive scale enabling all of the above…
Games give permission to experiment, with instant feedback and learning by doing
Disrupting ‘business as usual’
Trust forms within social networks, increasing distrust of jargon and official statements
Being mobile means not waiting. Eliminates the ability (excuse) to delay responses
Decisions are being made (and adjusted) based on feedback, not opinions
Demographics break down – there really is no such thing as a family with 2.4 children…
Games tap into human emotions that formal processes too often try to ignore
References The Wiki and the Blog by D. Calvin Andruss, CIA
http://papers.ssrn.com/sol3/papers.cfm?abstract_id=755904
Given Tablets, Ethiopian Children Teach Themselveshttp://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-ethiopian-children-teach-themselves/
The A|B Test: Inside the technology that’s changing the rules of businesshttp://www.wired.com/business/2012/04/ff_abtesting/
To understand how much the cloud will change the world, look at Toyotahttp://www.businessinsider.com/cloud-computing-toyota-motors-2012-11
You play World of Warcraft? You’re hired!http://www.wired.com/wired/archive/14.04/learn.html
Images Twin Towers, New York by Sander
http://www.flickr.com/photos/42458391@N04/3915489241/
African village by Becky McCray, One Laptop Per Childhttp://www.flickr.com/photos/bjmccray/2094115676/
Red Pill or Blue Pill? By Paul L. Dineenhttp://www.flickr.com/photos/pauldineen/2122384796/
Car, Mirror, Clouds by Stefano Meneghettihttp://www.flickr.com/photos/meneghetti/1995380556/
Skyrim Travel by Braclohttp://www.flickr.com/photos/braclo/6364448651/
Icons by Glyphicons www.glyphicons.com
Thanks for watching!
Sharon RichardsonJoining Dots
If you would like to discuss this presentation or find out more, please contact me. Details at www.joiningdots.com