1 © Copyright 2016 Dell . All rights reserved. 1 © Copyright 2016 Dell. All rights reserved.

How Digital Processes Help to Survive in a Low Margin Market

COETZEE SMIT

2 © Copyright 2016 Dell . All rights reserved.

Agenda Capitec Bank

– A Brief History – The Capitec Context – The Capitec Solution

ECD Interaction Timeline

Deployment and Solution Architecture

Technical Bits

3 © Copyright 2016 Dell . All rights reserved.

The Capitec Journey

4 © Copyright 2016 Dell . All rights reserved.

The Capitec Context

5 © Copyright 2016 Dell . All rights reserved.

The Capitec Solution

6 © Copyright 2016 Dell . All rights reserved.

ECD Interaction Timeline • DCTM 6.5 2006 • xPression 3.5 2008 • ECD Prof Services – Service Project 2011 • Integrated DCTM, xPression, Dispatcher 2012 • xCP 1.6 Process for Central Verification 2013 • DSE for DCTM 2014 • xPression 4.5, ECD Partner Prof Services 2015 • DCTM 7.2, xCP 2.3, Captiva POC 2016

7 © Copyright 2016 Dell . All rights reserved.

2006

Replace custom file-based solution Photo/ID/Passport

Loosely integrated with branch system

Capitec implement Documentum 6.5

8 © Copyright 2016 Dell . All rights reserved.

2008

Replace html-based document creation Limited template set

Integrated with branch system flow

Capitec implement xPression 3.5

9 © Copyright 2016 Dell . All rights reserved.

2011

Service Project to overhaul branch

experience Biggest IT project in

Capitec history DCTM, xPression,

Dispatcher consultants

Capitec engages with ECD Professional Services

10 © Copyright 2016 Dell . All rights reserved.

2012

Fully integrated with custom branch system

Client interaction lifecycle - metadata

Application upgrades, data migrations

Integrated DCTM, xPression, Dispatcher

11 © Copyright 2016 Dell . All rights reserved.

2013

All branches live with integrated solution

xCP process for back office KYC Verification

National rollout, xCP Client Verification Process

12 © Copyright 2016 Dell . All rights reserved.

2014

System stability critical Further development

on verification process Enhancement of integration points

DSE for Documentum, Professional Services

13 © Copyright 2016 Dell . All rights reserved.

2015

Seamless upgrade to xPression 4.5

Certified Partner Services for xCP

enhancement DCTM upgrade

preparation

xPression 4.5, ECD Partner Services

14 © Copyright 2016 Dell . All rights reserved.

2016

Overnight upgrade and migration to 7.2

Rewrite of KYC/FICA process on xCP 2.2 Initial Captiva POC

DCTM 7.2, xCP 2.2, Captiva POC

15 © Copyright 2016 Dell . All rights reserved.

Deployment and Solution Architecture

16 © Copyright 2016 Dell . All rights reserved.

Technical bits - xPression

200 + Templates Multi Node

3 Real Time, 1 Batch Real Time Load

Balanced

12 vCPU 1000+ tps at peak time

17 © Copyright 2016 Dell . All rights reserved.

Technical bits - DCTM

Load Balanced Case Service 7 000+ tps at peak 400 000 cases/day

8TB repository – accessed real-time 90 000+ docs/day

18 © Copyright 2016 Dell . All rights reserved.

Technical bits - xCP

19 © Copyright 2016 Dell . All rights reserved.

Technical bits – DCTM Upgrade

thank you any questions?

21 © Copyright 2016 Dell . All rights reserved.

JOIN THE CONVERSATION! #MMTM16

Take the LEAP personality quiz

and win!

Connect with us

ECD SERVICES

Genius Labs Garden Level

Foyer

22 © Copyright 2016 Dell . All rights reserved.

MOMENTUM BARCELONA APP AND WIN!

BEYOND LIMITS Play the BEYOND Game and win a Pine pre-loaded with InfoArchive

22

http://bit.ly/mmtm16BCN

© Copyright 2016 Dell . All rights reserved.

23 © Copyright 2016 Dell . All rights reserved.