How can your customer relationship be optimized within your company through email ?
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Transcript of How can your customer relationship be optimized within your company through email ?
PROBLEMS
Customer relationship
Problems
TOO MANY EMAILS + LONG RESPONSE TIME= UNSATISFIED CUSTOMERS
Problems
NO EMAIL FOLLOW-UP FORGOTTEN EMAILS UNSATISFIED CUSTOMERS
Problems
DECREASE PRODUCTIVITY RESULTINGFROM CLUTTERED INTERFACES
Problems
LONG RESPONSE TIME UNSATISFIED CUSTOMERS
SOLUTIONS
to improve customer relationship
Solutions
WITH SMART ROUTING, EMAILS ARE SENT TOTHE MOST COMPETENT AVAILABLE EMPLOYEE
FASTER, MORE RELEVANT ANSWERS
Solutions
EMAIL SHARING BETWEEN COLLABORATORS EMAILS ARE PROCESSED FASTER AND BETTER
Solutions
EMAIL PROCESSING PROGRESS STATUS NO EMAIL IS FORGOTTEN SATISFIED CUSTOMERS
Solutions
CLEARER INTERFACESONLY EMAILS THAT REQUIRE PROCESSING ARE DISPLAYED HIGHER PRODUCTIVITY
Solutions
RESPONSE TEMPLATES MAKE KNOWLEDGE SHARING EASIER SIGNIFICANTLY FASTER RESPONSE TIME
ADVANTAGES
of the IMAIL solution
Advantages
NOVEL AND INNOVATIVE OPERATION
Advantages
A GLOBAL OVERVIEW IS AVAILABLE FOR COLLABORATORS AND MANAGERS BETTER EMAIL PROCESSING SATISFIED CUSTOMERS
Advantages
ENHANCED COMMUNICATIONS
Advantages
SATISFIED CUSTOMERS ARE LOYAL CUSTOMERS
