How can AI help Helvetia meet digital - Squirro€¦ · Digital Transformation @ Helvetia. 5...
Transcript of How can AI help Helvetia meet digital - Squirro€¦ · Digital Transformation @ Helvetia. 5...
Sandra HürlimannHead Data & Analytics
Daniel LitscherHead Business Innovation
Helvetia InsuranceKamehad Grand, Zurich, 3-4 October 2018
How can AI help Helvetia meet digital transformation goals?
Sights '18
Main Drivers of Digitalisation.
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§ Non-industry competitors are entering the market
§ Novel business models occupy the customer interface
§ …
Substitution through innovative business models
§ Customers are increasingly hybrid§ Customers demand comprehensive
convenience§ 20% of search queries on Google are voice-
based§ …
Changing Customer Behavior
§ Personalization through smart use of data àData as the new crude oil of the 21st century
§ Increased efficiency through automation along the entire value chain
§ "Democratication" of Artificial Intelligence§ …
New Technologies
Bottom Line for Insurance Business.
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§ The function of risk hedging will still be highly relevant in the future and the respective market will begrowing (growing middle class, new assets, increased complexity).
§ What will change is the way of doing business and more specifically what products we offer… andpossibly radically! Additionally the speed of change will increase rapidly.
Ø An optimization of the past / the present will no longer be sufficant. (Jim Hagemann Snabe)
Ø Never start with tomorrow in order to reach eternity. Eternity is not reached with smallsteps. (John Donne, 17. Jhd.)
Digital Transformation @ Helvetia.
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Strenghtening and Expanding Core BusinessInnovation Innovation
smile.directEcosystem
home
Corporate IncubationPrototypes
Investments
M&ACo-operations
Automated Processes
Personalisation through Smart
Data
Modern Customer & Partner Interaction
Artifical Intelligence as enabler for ourstrategy implementation.
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Ku
nd
en (P
rivat
per
sone
n un
d F
irmen
kund
en)
Kunde möchte
Information
Kunde möchte Risiko
abdecken
Kunde möchte Daten
anpassen
Ku
nd
en (P
rivat
per
sone
n un
d F
irmen
kund
en)
eigener Aussendienst
(inkl. VSU)
1st Level Support
online (www.helvetia.ch)
Kundenplattform
externe Vertriebspartner
Vertriebsplattform
Dunkel-verarbeitung
2ndLevel Support
Ou
tpu
tman
agem
ent
(sam
mel
n, a
ufb
erei
ten,
vert
eile
n)
Kunde hat Schaden-/
Leistungsfall erlitten
Spezialfälle
- Individualgeschäf t (L/NL)- komplexe Schaden-/ Leistungsfälle
- Massengeschäf t (L/NL)- Mutationen (L/NL)- einfache Schaden-/ Leistungsfälle
Inp
utm
anag
emen
t (s
cann
en,
erke
nnen
, ro
uten
/zuw
eise
n)
AI
h20.20Transform the core Business based on:§ modern customer and partner
interactions§ automated processes§ personalization with smart Data
Artificial Intelligence is …§ …changes the way we interact with
our Customer and collect Data form them
§ …helps us to design our process more efficient through automation
§ ...enhances the way we generate Insights out of a Large Dataset to analyze our Customers
Operation Model 20.20§ How Helvetia functions in
the future
Helvetia Approach to Innovation (and toArtificial Intelligence).
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Scaling in the market
G0
Change possibility within the streams after each gate
Business idea
Scaling in countries
Scaling in sectors
process/ product / service
technologies*
› Identify potentials › Initiate ideas › Elaborate ideas › Develop and test 1st functioning solution
› Implementation andscaling of use cases
Opp
ortu
nity
Spa
ces
Release ofinnovation fields
Release Phase Validate
Release Pilot
Business InnovationInnovation Board
Realization of prototypes through close collaboration with the departments and/or IT
G1 G2 G3Release PoC
Business Innovation Innovation Board Pitch-Event
Evaluate Initiate Validate Develop Launch & ScaleProof of Market
› Run pilot project
Thank you for your attention.