How can Accenture Talent and HR BPO Services …...Global Reach and Scale Including specialized...
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© 2015 Accenture All rights reserved. Transformational Talent & HR Improves Workforce Performance and Productivity Millennial-inspired Consumerism Global Reach and Scale Including specialized Talent and HR BPO delivery centers in Bangalore, Bucharest, Dalian, Mumbai, Prague and San Antonio. Deep Industry Expertise With more than 10,000 Talent and HR specialists. Workforce Analytics For targeted recruitment and increased employee performance and productivity. End-to-end Transformation Strategy with deep functional and industry expertise, flexible technology architectures and outcome-based delivery. Value-based Contracts Sharing the risk and responsibility for improvements, transformation and managing complexity. Accenture Operations Navigator Tool Offers real-time access to key business data to facilitate for insightful collaboration between client executives and delivery teams. 25+ languages 130+ countries SEE HOW WE DELIVER We understand what Talent and HR challenges organizations are facing How can Accenture Talent and HR BPO Services help you achieve greater business value? Accenture can deliver business results for your marketing organization like these: Did you know? Reduce cycle time and operating expenses by more than 30% 80% improvement in workforce performance 100% improvement in new hire performance 50% improvement in new hire retention In this highly volatile economy, business and HR executives contend with changing workforce dynamics as well as an expanded global, multi-generational and aging workforce. Our differentiators include: Delivering business value through BPO Accenture Talent and HR BPO Services helps organizations optimize workforce performance and productivity, achieving measurable improvements in new hire retention and performance, workforce competency and improved employee and manager satisfaction. Accenture Talent and HR BPO is different Key Accenture Talent and HR BPO Services Client Speak Talent Acquistion Attract and retain unique new skills or talent capabilities providing a comprehensive suite of services from forecasting through onboarding— applying new and emerging strategies and tools for strategic sourcing and candidate engagement. Employee & HR Services Support employees, managers and human resources inquiries and transactions related to employment, workplace and personal support providing a comprehensive suite of services across talent management and core HR administration. How Accenture Helped an Asian Telecommunications and Information Services Company How Accenture Helped a Global Retailer How Accenture Helped a North America-based Retailer Improved a retailer's seasonal worker onboarding by developing a new hire status tracker that integrates data from multiple systems and provides an end-to-end and real-time view of new hire status at each store. Identified bottlenecks at every stage of the hiring process, thus enabling quick turnaround time to resolve the issue. Reduced overall hiring duration by one day, as compared with the prior season, returning 60,000 hours/year to store managers and resulting in $13 million revenue uplift. Used attrition analytics to help a retailer improve its retention efforts, thereby improving brand image, customer loyalty, sales performance, employee morale and workforce costs. Identified high-risk populations to enable client to proactively address likely problem spots. Determined that every one percent attrition improvement represents $17 million per annum and 362 retained employees, and “soft” benefits of improved customer relationships, brand image and team morale. 70 clients 16+ years of experience Improved Process Quality and Efficiency Improved Workforce Performance and Productivity Increased New Hire Retention and Performance Accenture is in the “Winner’s Circle” in HfS Research’s Talent Acquisition Service Providers. (August 2014) Accenture is a Leader in Everest Group’s PEAK Matrix for Multi-Process HR Outsourcing (MPHRO). (August 2014) NBN Co. and Accenture named HROA 2013 APAC Customer Relationship of the Year TrainingIndustry.com ranked Accenture among 2013 Top 20 Training Outsourcing Companies and 2013 Top 20 Content Development Companies 17 2014 Brandon Hall Group Excellence in Learning Awards including Best in Competencies and Skill Development, Best Results of a Learning Program and Best Results of a Learning Program Business Advisor as well as Best Use of Blended Learning For 10 consecutive years, Accenture has been ranked the top ITO/BPO provider—IAOP Global Outsourcing 100 Talent Development Develop and retain skills of existing workforce providing a comprehensive suite of services that includes competency management, performance management and an array of learning solutions across both formal and informal learning. Created and implemented a learning school that, over five years, has trained over 90,000 people through a network of more than 200 training venues. Enhanced the induction process for new Consumer Sales & Service personnel while cutting its duration by five days. Developed and deployed more than 1,100 new or enhanced courses, conducted 23,500 instructor-led training days, and has increased the number of people who attended Web-based training from 5,000 per quarter to more than 14,000 per quarter. Allowed new hires to take live customer calls during training and have team leaders within their groups provide coaching during training, thereby improving speed to competence and making new staff more confident.
Transcript of How can Accenture Talent and HR BPO Services …...Global Reach and Scale Including specialized...
© 2015 Accenture All rights reserved.
Transformational Talent & HR
Improves Workforce Performance and Productivity
Millennial-inspired Consumerism
Global Reach and ScaleIncluding specialized Talent and HR BPO delivery centers in Bangalore, Bucharest, Dalian, Mumbai, Prague and San Antonio.
Deep Industry ExpertiseWith more than 10,000 Talent and HR specialists.
Workforce AnalyticsFor targeted recruitment and increased employee performance and productivity.
End-to-end TransformationStrategy with deep functional and industry expertise, flexible technology architectures and outcome-based delivery.
Value-based ContractsSharing the risk and responsibility for improvements, transformation and managing complexity.
Accenture Operations Navigator Tool O�ers real-time access to key business data to facilitate for insightful collaboration between client executives and delivery teams.
25+languages
130+countries
SEE HOW WE DELIVER
We understand what Talent and HR challenges organizations are facing
How can Accenture Talent and HR BPO Services help you achieve greater business value?
Accenture can deliver business results for your marketing organization like these:Did you know?
Reduce cycle timeand operating expenses
by more than 30%
80% improvement in workforce performance
100% improvement in new hire
performance
50% improvement in new hire retention
In this highly volatile economy, business and HR executives contend with changing workforce dynamics as well as an expanded global, multi-generational and aging workforce. Our di�erentiators include:
Delivering business value through BPOAccenture Talent and HR BPO Services helps organizations optimize workforce performance and productivity, achieving measurable improvements in new hire retention and performance, workforce competency and improved employee and manager satisfaction.
Accenture Talent and HR BPO is di�erent
Key Accenture Talent and HR BPO Services
Client Speak
Talent AcquistionAttract and retain unique new skills or talent capabilities providing a comprehensive suite of services from forecasting through onboarding— applying new and emerging strategies and tools for strategic sourcing and candidate engagement.
Employee & HR ServicesSupport employees, managers and human resources inquiries and transactions related to employment, workplace and personal support providing a comprehensive suite of services across talent management and core HR administration.
How Accenture Helped anAsian Telecommunicationsand Information ServicesCompany
How Accenture Helpeda Global Retailer
How Accenture Helped a North America-basedRetailer
Improved a retailer's seasonal worker onboarding by developing a new hire status tracker that integrates data from multiple systems and provides anend-to-end and real-time view of new hire status at each store.
Identified bottlenecks at every stage of the hiring process, thus enabling quick turnaround time to resolve the issue.
Reduced overall hiring duration by one day, as compared with the prior season, returning 60,000 hours/year to store managers and resulting in $13 million revenue uplift.
Used attrition analytics to help a retailer improve its retention e�orts, thereby improving brand image, customer loyalty, sales performance, employee morale and workforce costs.
Identified high-risk populations to enable client to proactively address likely problem spots.
Determined that every one percent attrition improvement represents $17 million per annum and 362 retainedemployees, and “soft” benefits of improved customer relationships, brand image and team morale.
70clients
16+ years of experience
Improved Process Quality and E�ciency
Improved Workforce Performance and ProductivityIncreased New Hire Retention and Performance
Accenture is in the “Winner’s Circle” in HfS Research’s Talent Acquisition Service Providers. (August 2014)
Accenture is a Leader in Everest Group’s PEAK Matrix for Multi-Process HR Outsourcing (MPHRO). (August 2014)
NBN Co. and Accenture named HROA 2013 APAC Customer Relationship of the Year
TrainingIndustry.com ranked Accenture among 2013 Top 20 Training Outsourcing Companies and 2013 Top 20 Content Development Companies
17 2014 Brandon Hall Group Excellence in Learning Awards including Best in Competencies and Skill Development, Best Results of a Learning Program and Best Results of a Learning Program Business Advisor as well as Best Use of Blended Learning
For 10 consecutive years, Accenture has been ranked the top ITO/BPO provider—IAOP Global Outsourcing 100
Talent DevelopmentDevelop and retain skills ofexisting workforce providing acomprehensive suite of services that includes competency management, performance management and an array of learning solutions across both formal and informal learning.
Created and implemented a learning school that, over five years, has trained over 90,000 people through a network of more than 200 training venues.
Enhanced the induction process for new Consumer Sales & Service personnel while cutting its duration by five days.
Developed and deployed more than 1,100 new or enhanced courses, conducted 23,500 instructor-led training days, and has increased the number of people who attended Web-based training from 5,000 per quarter to more than 14,000 per quarter.
Allowed new hires to take live customer calls during training and have team leaders within their groups provide coaching during training, thereby improving speed to competence and making new sta� more confident.
