How Calling Card Call Flow Works

IPsmarx Technology Inc. 1660 International Dr., Suite 400 McLean, Virginia 22102 USA Tel: +1.703-779-3594 ©2012 Blueprint Software Systems Inc. All rights reserved. Produced by SociallyInfused Media Ltd. WWW.IPSMARX.COM You are the owner of an IPsmarx SIP Based Calling Card Solution with several cards in the market: Your customer purchases one of your calling cards in a retail location or online. The customer dials the local or 1-800 access number shown on the card from any phone. (Cell Phone, Landline, Payphone) Your IPsmarx Calling Card Platform will respond with an IVR message prompting the customer to enter a PIN – or if the card is Pin-less the message will ask for the destination number. Once the PIN is entered, the IPsmarx Calling Card Platform will authenticate the caller, announce the account balance to the caller, and invite the caller to dial the destination number. The IPsmarx IVR system announces the amount of minutes available for that destination. Your IPsmarx Calling Card Platform sends the call over the internet to the carrier of your choice. The carrier routes the call to the destination. When the call is terminated, the complete CDR (call detail record) for that call will be stored in the system for statement, reporting, and business analysis purposes. 2 3 4 5 6 7 8 Using the E-store module, your customer may go on-line and check their balance, call history, and recharge their account at any time. 9 1 How a Calling Card Business Works

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An outline of how call flow is handled when using prepaid phone cards.

Transcript of How Calling Card Call Flow Works

Page 1: How Calling Card Call Flow Works

IPsmarx Technology Inc.1660 International Dr., Suite 400 McLean, Virginia 22102 USA Tel: +1.703-779-3594

You are the owner of an IPsmarx SIP Based Calling Card Solution with several cards in the market:

Your customer purchases one of your calling cards in a retail location or online.

The customer dials the local or 1-800 access number shown on the card from any phone. (Cell Phone, Landline, Payphone)

Your IPsmarx Calling Card Platform will respond with an IVR message prompting the customer to enter a PIN – or if the card is Pin-less the message will ask for the destination number.

Once the PIN is entered, the IPsmarx Calling Card Platform will authenticate the caller, announce the account balance to the caller, and invite the caller to dial the destination number.

The IPsmarx IVR system announces the amount of minutes available for that destination.

Your IPsmarx Calling Card Platform sends the call over the internet to the carrier of your choice.

The carrier routes the call to the destination.

When the call is terminated, the complete CDR (call detail record) for that call will be stored in the system for statement, reporting, and business analysis purposes.

3 4

Using the E-store module, your customer may go on-line and check their balance, call history, and recharge their account at any time.

How a Calling Card Business Works