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Meet Your New Digital Workforce, Chatbots For The Enterprise Sam Lakkundi, Chief Innovation Officer Kore Inc.
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Transcript of Houston_June_23 Kore_SL_FINAL
Meet Your New Digital Workforce,
Chatbots For The Enterprise
Sam Lakkundi, Chief Innovation OfficerKore Inc.
EVOLUTION OF THE SAP USER INTERFACE
2010
2000
1970
1980
1990
Screenshot credits: Mark Schenecker, SAP Imagineering
We’ve come a long way in terms of business process complexity, vertical & line of business support and regulatory requirements!
But wait we are not done yet, Kore takes it further..
2012
2014
SAP USERS OVERWHELMED?
30 300K+ 1K+Apps
Required at work
ScreensIn SAP
FieldsIn each SAP Transaction
GOAL: SAP SIMPLE
THE BEST INTERFACE: NO INTERFACE
The real problem with the interface is that it is an interface.
Interfaces get in the way. I don’t want to focus my energies on an interface. I want to focus on the job…I don’t want to think of myself as using a computer, I want to think of myself as doing my job.
- Donald Norman, The Art of Human Computer Design
“
SO, WHAT IS A CHATBOT?
BOTS EXPLAINED SIMPLY
WHY BOTS ARE THE BIG THING NOW?
Employees and customers are overwhelmed by
30 200 62APPS
Used at work
EMAILSReceived Daily
MEETINGSAttended Monthly
1/2Don’t finish a purchase
online because of service
3/4Prefer to talk or text when
they need customer support
Communication and digital overload
People have chosen messaging as the
Simplest, most intuitive way to communicate
to
The technologiesare now a reality to
IOT NLP ML Ai
Enable systems to work smarter on our behalf
++
BOTS “TALK” TO SYSTEMS FOR USERS & RESPOND IN NATURAL LANGUAGE
110100101
11010010101
11010010111110100101011001Actions
www. www.www.www.www.www.
WWW.
+AND MORE
SMS
9
WHAT DOES BOT COMMUNICATION LOOK LIKE?
01
01
10
10
Bot
10101001010110101010101
00
10
10
01
01
API
ARTIFICIAL
INTELLIGENCE
DATABASE
End User
NATURAL
LANGUAGE
PROCESSING
ENTERPRISE
APPLICATION
Developer
INTRODUCING THE ‘ONLY’ CHATBOT
PLATFORM FOR SAP
Message people/teams Message systems Message things
SuccessFactors Bot
New compensat ion report f or JavaScript
developers
SAP CRM Bot
New opportunity created for AcmeCo for
50,000 unit s
SAP Concur Bot
Approval requested for t ravel expense f rom
John Smith in amount of $200
SAP ERP Bot
PO# x75634z has been submit t ed for order of
Product x-40
Submit order t o preferred supplier for 600
unit s
SAP Ariba Bot
Connected Oi l Field
Oi l Field: A
Avg Dri l l Depth: 60 ft/day
Penetration Rate: 124 ft/dayBHA Efficiency: 140 ft/hr
SAP Connected Oil Field Bot – 15 min ago
SAP Connected Oil Field Bot – 5 min ago
Avg Dri l l Depth: 50 ft/dayPenetration Rate: 119 ft/dayBHA Efficiency: 136 ft/hr
Oi l Field: B
Your only messaging platform for people, teams, systems and things built with NLP, AI and ML
WHAT / WHO IS KORE?
SO WHAT ARE KORE BOTS?
Learn and improvise
via Artificial
Intelligence
Execute CRUD
operations
Delivers alerts
on a schedule
Execute workflows
related to tasks
Converse in
natural language
or voice
Kore Bots were designed to be intelligent personal assistants that
enable workers to communicate with SAP systems with human
language. Think of them as Siri For Your Enterprise
Accessible via SMS,
email, SDK, etc.
CONVERSATION WITH BOTS?
SMS
856-897-6565
HOWEVER THEY WANT!!
Phone
856-897-6565Kore App
/SDK
Skype
SalesOrder SAP JAMEmail
[email protected] Echo Voice
Messenger
SalesOrder
Slack
salesorder.slack.com
OK LETS SEE A DEMO..
WHAT YOU WILL SEE
1) Employee listing & details via a bot
from SucessFactors (compare via Web)
2) Creating a purchase via a bot
executing in ECC 6 (validate via
SAPGUI)
3) Entering Time to ECC 6 CATS via
simple SMS (iMessage)
4) Bots participating in a collaborative
chat
5) Power of a secure message
SO HOW EASY IS IT TO BUILD THESE BOTS?
BOT BUILDERUSER MANAGEMENTManage users access and sessions
BOT MANAGEMENTAdd Bots to Enterprise Store and provision to users and teams
BOT CREATIONCreate Tasks and Alerts connecting with
simple published API’s
MAP FLOWMap alerts to tasks from one system to
another with a simple WYSIWYG
interface
BOT DEVELOPMENT VS MOBILE APPS
17
APPSBUILD MOBILEAPPS
BUILD BOTS
BUSINESS REQUIREMENTS
Teams of 5 to 50 people build apps
Multiple programming languages
Multiple interfaces
3-24 month dev cycles
Cost - $ millions
Difficult to change and maintain
1 person builds a bot
1 programming language for all platforms
1 interface
Hours-days dev cycles
Cost – Low $
Easy to change and maintain
18
Easier to share
because it is for everyone
Easier to findbecause it
can live anywhere
Easier to learnsince it’s the
same for every system
Easier to engagebecause it can learn from you
THE POWER OF THE CONVERSATIONAL INTERFACE FOR ANY TYPE OF USER
GREAT, HOW DO I GET STARTED?
GETSTUFFDONE.COMVIST US AT:
DOWNLOAD THE APP
ASK FOR A ROI ASSESMENT WORKSHOP
KORE INCAPP STORE
KOREGOOGLE PLAY
KOREWIN MSI
KOREMAC APK
KOREWEB
DOWNLOAD PRE-BUILT BOTSVIA THE KORE STORE
21
120+ Pre-Built Business and Personal Bots
ALERT TASKSWork & personal use
700+ACTION TASKSYou can execute
600+
CUSTOMER USE CASES
Kore Bot Customer Use Cases
Request (API)
Receive (Data)
Hana Server
Hana Database
StreamingServer
SAP IOT Platform
Kore Chatbot
Platform
IoT Bot
Messaging + NLP + AI Platform
StrucutreStrengthSensors
Transmittors
STRUCTURAL MONITORING IOT CUSTOMER USE
CASE
Structural Monitoring
Bridge 6567 Kyle RoadSalem, MA, load warning
Overload Shock Limit Threshold 5000 g pkTemperature Stage: +110 reportedSensitivity: 5mBVNAnti Friction: 087F23Pilot Bushing: 097D54G9
Understand user intent,
map to system task
Revert back with requested
information
Actionable alerts & information help drive & execute tasks
Learn user behavior &
context. Suggest
actions & tasks help automate
function
Tell me more
SAP CRM ITEGRATION
Request (API)
Receive (Data)
HVAC IOT CUSTOMER USE CASE
SAP SUCCESSFACTORS INTEGRATION (PTO APPROVAL)
SAP Success Factors
i
REMINDER: PTO Approval
Do you want to approve Alesiha’s
PTO request submitted May 2nd
2016
Alesiha PTO Details
Per Num: 6810
Name: Alesiha Dun
Request Dates: June 3–6 2016
Notes: need time with my dad
Analysis: 6 PTO days left for 2016
Proceed with approval?
1 - Yes
2 - No with comments
3 – Remind me in 2 hours
Kony
Bots
Serv
er
Show me details
Notification
Alesiha Dun PTO Approved
Confirmation: 34986
What else can I do for you?
1
List my employees
Employee Listing
SAP SUCCESSFACTORS INTEGRATION (ONBOARDING)
SAP Success Factors
i
Welcome: Hi Rick! Welcome to the team. I’m going to help get you set-up in our systems. Let’s start by picking your benefits.
You can choose fromthe [PPO] or [EPO] plan. Check out the links for more details.
Kony
Bots
Serv
er
What are my options?
Notification
Your Macbook has been
assigned to you by helpdesk.
Do you wish to contact
Show me my dental PPO options
Where do I pick it
Here is the Delta Dental [PPO] option
Building 2 Room 44, x3562
88 © Copyright 5/9/2016 Kore, Inc.
INTEGRATING TO SOL MANAGER
SAP Solution Manager
HANADB ALERTMemory Alert 50% memorylow issue. Do you need tosee details
Tell me more
The memory usage threshold and persistent memory usagerate which is considered apotentially unsustainable load is at 48.9% Utilization
How many users are currently on the system
56 current users on thesystem. Do you want tosee the user/trans ids
Yes, also show me open thread count
SAP Time Entry
REMINDER: Time Entry
Do you want to enter time for the
week ending Jan 30, 2016?
Change Hrs. to 44
Confirm Details
Per Num: 6810, ProjectID:
6543J, Hrs:42, Notes: SD
Config for Fitch Ratings
Procced with these details?
Got it done. What would you
like to do now?
Kore
Bots
Serv
er
Yes
Time Entered
Per Num: 6810, ProjectID:
6543J, Hrs:44, Notes: SD
Config for Fitch Ratings
Notification
Time Approval Request Sent to
Manuel Santos
SAP Approvals
Notification
Rachna Patil has submitted time
for approval with following details
Per Num: 6810, ProjectID: 6543J,
Hrs:42, Notes: SD Config for
customer: Fitch Ratings
Approve: 1
Reject with comments: 2
Remind me later: 3
1
Got it done. What would you
like to do now?
TIME ENTRY: ECC 6/CATSDB
SAP ECC 6.0 HR CATS dB
KORE FOR DIRECT STORE
DELIVERY
Direct Store Delivery
Delivery Route Update
Change in delivery route
requested by dispatch to 7/11 on
Forth Worth Dr, Denton, TX
Confirm – 1 or No – 2 or Map -3
1
Show me vehicle Inventory
Chicken Chimi
UPS: 0-73234-343-67
Unit Cost: $32.76
Deposit: $38,000.00
Signature Captured: Yes
.50 Butter popcorn – Units 299
0.99 20Z bottles – Pallets 39
1 ltr bottles – Units 250
Map current delivery route
Map 7/11 on 30 Meadow Rd,
Denton, TX
Delivery Summary Requested
Kony
Bots
Serv
er
Alert
ARCHITECTURE
KORE – THE BOTS PLATFORM
Create
ConnectConsume
SAP CloudSolutions
SAP ECC 6ZBAPI
Administration Bot, Server and User management and security
Admin Console
Native Apps
Mobile
Tablet
Desktop WebBots
Pre-BuiltPartner-BuiltCustom-Built
Node JS
MongoDatabase
Bot Builder
KoreCloud & On-Premise
KORE/SAP: THE COMPLETE PICTURE
SecureWeb Socket
OData
SAP PINW 7
SOAPHTTP(S)
NLP(ChatScript)
AIEmail
SMS
SDK
SkypeSAP JamSlackFB
Channels
HANA VORA
CloudConnector
Download
Bot Store
Log Daily/WeeklyTimeApprove TimeTime Entry ReminderWeekly Shift Allocation
Execute campaignsand promotions
Approve travel, on-boarding, vacation, expenses
View customers, revenue, and get alerts on new drugs
Create/Approve TripsCreate/Approve Expense
Schedule a Service call
Fix equipment, manage parts, relationships
ECC 6.0 On-Premise: CATSDB
eCommerce transactions
HANA Cloud Platform
KORE INTEGRATION WITH YOUR SAP
SOLUTIONS TODAY
CONVERSATIONAL
BOTS
PLATFORM
CHAT SCRIPT
ENGINE
«@SAPECC: I didn’t
received my order yet»
«@SAPC4C : We are
looking for it, can you give
us your order number?»
SEMANTIC
ANALYSIS
CONTEXT
ANALYSIS
SAP
ECC
HOW KORE SAP BOTS CONVERSE
HCI/PI
HCC
select order_details fromorders where order_num = {xxx}
Bot for
SAP/ERP
Bot for
SAP/CRM
Bot for
C4C
Bot for
SuccessFactors
Bot for
Concur
Bots Server
HCI/PI
Cloud
Identity
Service
Cloud Connector
On-premise
Other
on-premise
Cloud
Other
cloud services
HOW KORE LEVERAGES THE POWER OF
HANA CLOUD PLATFORM
SAP SystemSAP System
On-Premise /
Customer Network
SAP S4/HANA
SAP ECC
SAP CRM, etc.data
zbapi
HANA
Cloud/IoT
Platform
HCI/PI
Process
Integratortransformation
Cloud Connector
Cloud
Identity Users
SAP
Auth
SSO Proxy
ERP CRM HR
Kore Bot
Server
Bots for SAP
REST/ODATA
REST/ODATA
Web SocketSecure Connection
Smart
Streaming
Server
ODATA
Hana dB
IoT sensor
IoT
HTTPS
NLP
AI
KORE/SAP IOT PLATFORM ARCHITECTURE
Newopportunity
created
New OpportunityData
over WebServices
Kore Bot Server
WebServices“pull” New
Opportunity
Actions
Alerts
Map Alert Fields
Alert Filter:Is Amount > $50,000? Yes
UpdateOpportunity
User can choose a mapped action
Update Opportunity Details:User Input Opportunity Amount = $125,000
Updated Opportunity Data
over WebServices
Sample Use case:
A Sales Rep would like to be notified when new Opportunities are entered in C4C right away.
Filter opportunities greater than $50,000.
Take actions right away to update the opportunity if needed.
HOW KORE SAP BOTS INTERACT
WITH SAP ERP
Only SAP has a complete IoT solution
IoT Platform + Bots Platform
Learn More On How We Can Help You..
Outside At The Kore Vendor Booth & Get A DancingBot
Say To Kore’s Innovation Leadership Team
VP Office Of Innovation Chief Innovation Officer
Drop A Card & Win Prizes…
RUN SIMPLE
RUN SLIM
RUN LIVE
RUN BETTER
Thank You / Questions
getstuffdone.comSam Lakkundi –CIO
810-908-0016 (Mobile)
Kristen Kelly– Head of Innovation
