Houston, We Have a Problem.

When Things go Wrong

Ed Carter & Steve HofferInformation Security Office Ohio University

Identity Theft

Ed Carter & Steve HofferInformation Security Office Ohio University

The Federal Trade Commission

The nation's consumer protection agency, collects complaints about companies, business practices, and identity theft.

Ed Carter & Steve HofferInformation Security Office Ohio University

spam@uce.gov

If you receive an email that you think might be a scam, forward it to the FTC and it will be

stored in a database that law enforcement agencies use to generate legal cases.

Ed Carter & Steve HofferInformation Security Office Ohio University

The internet Crime Complaint Center

The IC3 is a partnership between the FBI, the National White Collar Crime Center, and the Bureau of Justice Assistance, whose mission is to serve as a vehicle to

receive, develop, and refer criminal complaints related to cyber crime.

Ed Carter & Steve HofferInformation Security Office Ohio University

Your State Attorney General

In addition to the FTC, you can also file a complaint with your state Attorney General's office if you think

you may be a victim of fraud. Your state Attorney General's office handles a wide range of complaints

related to consumer protection.

Ed Carter & Steve HofferInformation Security Office Ohio University

reportphishing@antiphishing.org – In addition to forwarding spam to

spam@uce.gov, you can also forward spam to reportphishing@antiphishing.org. The

Anti-Phishing Working Group is a consortium of ISPs, security vendors,

financial institutions and law enforcement agencies that use this email to fight

phishing.Ed Carter & Steve HofferInformation Security Office Ohio University

www.bbb.org

The Better Business Bureau accepts complaints from consumers against

businesses or services, and is dedicated to fostering an ethical business environment.

Ed Carter & Steve HofferInformation Security Office Ohio University

Identity Theft• Place a "Fraud Alert" on your credit reports, and review those reports carefully. Notifying

one of the three nationwide consumer reporting companies is sufficient.• Close any accounts that have been tampered with or established fraudulently• File a police report with local law enforcement officials. This is an essential step in claiming

your rights• Report your theft to the Federal Trade Commission, online, by phone, or by mail.• More info check out http://www.identitytheft.info

TransUnion: www.transunion.com, 1-800-680-7289Experian: www.experian.com, 1-888-EXPERIAN (397-3742)

Equifax: www.equifax.com, 1-800-525-6285Ed Carter & Steve HofferInformation Security Office Ohio University

Virus InfectionDo NOT panic!!

1. Distinguish between a virus and a "normal" hardware or software problem.

2. Identify the virus3. Gather information4. Locate the virus5. Remove the virus6. Verify the virus is gone

Ed Carter & Steve HofferInformation Security Office Ohio University

Trojan

It is a harmful piece of software that looks legitimate.

Ed Carter & Steve HofferInformation Security Office Ohio University

Hard Drive Crash

Very important to have a backupCall an expert!!

Ed Carter & Steve HofferInformation Security Office Ohio University

The Ohio University Information Security Office

160 West Union Street Athens, OH 45701

(740) 566-SAFEsecurity@ohio.edu

Ed Carter & Steve HofferInformation Security Office Ohio University

Mission Laptop Security

Ed Carter & Steve HofferInformation Security Office Ohio University

Visit OnGuradOnline.gov and click on “File a Complaint” to learn how to

respond if problems occur when your online.

Ed Carter & Steve HofferInformation Security Office Ohio University