Houston Community Houston Community College SystemCollege System

Online Tutor Training Online Tutor Training ProgramProgram

Prepared by Prepared by Valschkia Dabney-SmithValschkia Dabney-Smith

Module OneModule OneWorkshop OneWorkshop One

2007-20082007-2008

We Learn...

10%...of What We Read

20%...of What We Hear

30%...of What We See

50%...of What We See and Hear

70%...of What We Discuss With Others

80%...of What We Experience Personally

95%...of What We Teach Others

--William Glasser

Face-to-Face Tutoring vs. Face-to-Face Tutoring vs. Online TutoringOnline Tutoring

Similarities and Similarities and DifferencesDifferences

Significant Differences (Online (Online Tutoring)Tutoring)– No Visual Feedback– Communication Delays – Requires Mastery of Technological Tools– Written Communication Requires More Work– Incomplete Information about Assignments

Significant Similarities (All Tutoring)(All Tutoring)

For the student, face-to-face and online For the student, face-to-face and online TutoringTutoring– Requires Engagement and Initiative– Requires Assertiveness and Self-Direction

Significant Similarities (All Tutoring)(All Tutoring)

In a face-to-face and online In a face-to-face and online environment, tutors can: environment, tutors can: – Address Individual Learning Needs– Help the Student Minimize Learning Gaps– Address Academic Anxiety/Fears

Face-to-Face Tutoring vs. Face-to-Face Tutoring vs. Online TutoringOnline Tutoring

Audience ParticipationAudience Participation

What did I forget?

– Identify three additionaladditional differences

– Identify three additionaladditional similarities

Online Tutoring: Online Tutoring: Challenges and Challenges and OpportunitiesOpportunities

Online Tutoring (Challenges)(Challenges)– Communication– Establishing Boundaries– Lack of Immediate Feedback– Student Over-dependence – Unreasonable Expectations (Tutor & Student)

Online Tutoring (Challenges)(Challenges)– Students with

• Limited English Proficiency• Different Learning Styles

– Building Rapport– Learning and Literacy– Technology

Online Tutoring (Opportunities)(Opportunities)– Online Distance=Comfort Zone– In an Online Environment, Students Usually:

• Include the Prompts (Ask Questions)(Ask Questions)• Pinpoint Particular Problems (Identify (Identify

Concerns) Concerns) – Limited Rambling during Tutoring Sessions

Online Tutoring: Challenges and Online Tutoring: Challenges and

OpportunitiesOpportunities Audience ParticipationAudience Participation

What did I forget?

– Identify three additionaladditional challenges

– Identify three additionaladditional opportunities

Face-to-Face Tutoring vs. Online TutoringFace-to-Face Tutoring vs. Online Tutoring Focus Group ActivityFocus Group Activity

A Qualitative Inquiry

• Think back to your first tutoring session. – Tell me about your experience.

• Think back to your last tutoring session.– Tell me about your experience.

Spreading the Word– How can we increase awarenessincrease awareness

of the tutoring services among HCCS faculty and students?

– How can we increase student increase student useuse of the tutoring services offered through the HCCS Online Tutoring Program?

Question and Answer SessionQuestion and Answer SessionContact Information:Contact Information:HCCS Online Tutoring HCCS Online Tutoring

ProgramProgramDeborah Hardwick, ManagerDeborah Hardwick, Manager

deborah.hardwick@hccs.edu(713) 718-5340(713) 718-5340