Housing Data and Analytics Summit 2019

Tuesday 1st OctoberMillennium Point, Birmingham

#HMhousing19@HouseMarkLtd

www.housemark.co.uk

3Housing Data and Analytics Summit 20192 Housing Data and Analytics Summit 2019

Housing Data and Analytics Summit 2019

Registration, networking refreshments and exhibition

Welcome and opening remarks

Keynote address:Using data to give your customers what they wantA social media, digital and big data expert with over 15 years of experience, Christian works with some of the biggest corporations and TV platforms. Joining digital data with transactional processes to enable a slick and driven customer service programme, he has helped countless companies streamline their processes and improve their performance. In his presentation Christian will provide us with insight into the following;● How to build solutions that join digital data with existing customer data● How data can be used to augment your business● How to utilise social media data to give your customers what they want● Turning social media and statistics into easily-understood and engaging content

How to build a successful data teamAs an exclusive data and analytics recruiter, Roisin has forged her career by building some of the UK’s most cutting-edgedatateamsandhasfacilitatedsomeofthemostinfluentialandsuccessfulcareersinthissector.Experiencedcommercial and analytical executive Payal is passionate about encouraging people to progress their careers and in2016wasrecognisedasthemostinfluentialdataprofessional.Asauthoritiesoncareers,teamdevelopmentandtalentacquisitioninthefield,inthispresentationtheywillsharetheirexperiencesandpracticalinsights.

As co-founder and Chair of Women in Data UK, Roisin and Payal will also provide us with an insight into this ground-breaking initiative and how their work is having a measurable impact on the career trajectories of today’s practitioners.

Christian Howes Data specialist, TV presenter

Laurice Ponting ChiefExecutiveHouseMark

Arturo Dell Director of Technology and Innovation HouseMark

Roisin McCarthyManager, Datatech Analytics

Payal Jain Managing Director, JCURV

09:45

09:00

09:50

10:30

Networking refreshment break and exhibitionBreakout sessions

Room 495Fourth floor

Breakout 2 AM

The latest trends in customer satisfactionHear how customer feedback monitoring is changing in the social housing sector and beyond. Denise and Jonathan will look at how landlords are using customer feedback data to drive service improvements.Denise Raine, Director, Acuity and Jonathan Cox, Deputy Director of Business Intelligence, HouseMark

Decoding data scienceLeading data science analytics experts Mango Solutions will provide you with an insight into what data science is,whyitmattersandhowthehousingsectorcanbenefit.• How can we make informed decisions using data science and advanced analytics?• Solutions that help gain actionable insights from dataRichard Pugh, Chief Data Scientist, Mango Solutions

ConnectSecond floor

Breakout 3 AM

11:00

12:20

13:10

11:30

Networking lunch and exhibitionHow the wider public sector are using data to drive improvementHear from our three expert speakers on how they’re turning data into insight-led action to drive improvements within their organisation. #datasaveslives Marc will provide an introduction to linking data about the determinants of health, demonstrating how it can then be used to research, plan and improve public services.Working towards a data enabled organisation Sudip will provide an insight into Camden’s journey to become a data enabled organisation, including progress to date and the journey’s evolution. Improving experiences with shared data As an organisation created to share public data, WODA works across public sector partners in Worcestershire, including the police force, NHS and local councils, to improve customer experiences and services. Neill will share details of what they have been able to deliver using both digital and data, as well as information about future opportunities to join up the public sector.

Move to breakout sessionsBreakout sessions

Neill Crump ChiefDataOfficer, Worcestershire OfficeofDataAnalytics (WODA)

Sudip Trivedi Head of Data and Analytics, London Borough of Camden

Marc FarrChief Analytical Officer,EastKentHospitals University NHS Foundation Trust

AuditoriumBreakout 1 AM

Lessons from the data start-upsHear innovation pitches and learn from some of the most innovative start-ups in the housing sector. Including time for Q&A and discussion around the potential of data, overcoming challenges and creating opportunities.

Homelync Luke Loveridge, Co-FounderandCEO

Field DynamicsCharlie Gilbert, Business Solutions Director

Urban Intelligence Daniel Mohamed, FounderandCEO

Technology to drive innovationExploreanewapproachtodataandanalyticsinthecloudincluding,datalakes,machinelearning,voicerecognition and other features.Chris Masey, Account Manager UK Public Sector, Amazon Web Services and Harshdeep Singh,DirectorofOperationsEMEA,CloudwickTechnologiesUK

14:05

14:10

AuditoriumBreakout 1 PM

4 Housing Data and Analytics Summit 2019

Move to main room

Expert panel sessionThe housing sectors journey to data maturity: Are you where you need to be?

Panellists: Marc Farr,ChiefAnalyticalOfficer,EastKentHospitalsUniversityNHSFoundationTrust Sudip Trivedi, Head of Data and Analytics, London Borough of Camden Neill Crump, ChiefDataOfficer,WorcestershireOfficeofDataAnalytics(WODA) Facilitated by Arturo Dell. Including time for audience Q&A

Exclusive STAR review updateAn exclusive opportunity to hear early thinking around the new framework for collecting and reporting resident satisfaction,withfindingsfromtheSTARreview.

Closing keynote address:Cyber Security: What you didn’t know that you didn’t knowIn our exciting closing session you’ll see several real word hacking examples, in some of the unlikeliest of situations. Jo will discuss the issues faced in securing connected devices and the supply chain that they support. From the Critical National Infrastructure that we all rely on, to the IoT devices used in our daily lives, Jo will also demonstrate the currentrisksbeingidentifiedbysecurityprofessionalstoday.You’llgettoseefourlivehackingdemonstrationswhichperfectly illustrate the challenges we’re all facing. It’s not all bad news though, you’ll also get the most current advice on how businesses can start securing themselves right now.

Wrap up and closing commentsClose

The customer service digital switch Explorethechallengesandopportunitiesofswitchingyourcustomerservicestodigital,includingalookatthesome of the new possibilities opened up by the data.Corinna Bishopp, ExecutiveDirectorofFinance,and Emily Ward, Business Insight and Risk Manager, RHP Group

Data quality - The foundation of better decisions With most data analysts spending over 80% of their time cleaning and manipulating data, focusing on improving data quality is a key step to enhancing the analytics capacity of your organisation. In this session we will learn from expertsreapingthebenefitsfromhigherdataquality,withafocusontheHousingDataStandard.Dr Rob Wray, CIO, HACT HousingChris Lees, TechnicalDirector,OSCREand Arturo Dell, Director of Technology and Innovation, HouseMark

Room 495Fourth floor

Breakout 2 PM

Connect Second floor

Breakout 3 PM

Jo Dalton Associate Partner, Pen Test Partners

15:00

15:05

16:30

15:35

15:45

16:25